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Hometown Inn by Red Roof East Syracuse

6611 Old Collamer Rd South, East Syracuse, NY 13057 US near Exit 35 (279) on I-90 (~0.2mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Brooklawn Golf Course
Red Roof launches the RediClean program: Red Roof has recommended aggressive sanitation and cleaning steps system-wide, using EPA approved products that kill COVID-19 including additional sanitation of high-touch points in common areas, sanitizing exterior and corridor touchpoints four times per day, and encouraging continued social distancing in all public areas of its properties.
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Average
3.0/5

Based on 929 guest reviews

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  • Free RV, bus, truck parking
  • Free WiFi
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Free self parking
  • Fitness facilities
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12/07/2021 - 12/08/2021
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10 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Hometown Inn by Red Roof East Syracuse

Below are the verified reviews from guests that we have booked recently:
"Nightmare in a Storage Room."
Overall Score2.0/ 5
I reserved a room for three adults with a king size bed and pull out sofa. The reservation was prepaid and charged to my credit card prior to my stay. On my arrival date I received a text message assuring me that my room was ready from 3:00 pm until I arrived. When I arrived at 9:30 p.m. the unprofessional receptionist said she had no room for me and asked if I had made the reservation at the last minute. I told her when I made the reservation and showed her the text message. She "found" a room with no sofa and refused my request to see the room in advance. Having no choice at 9:30 on a Saturday night, I accepted the room. I was shocked to find that the phone in the room did not work. There was no clock, radio, TV or microwave. As a senior citizen, I was very concerned that there were no safety bars near the bathtub. The receptionist said nothing could be done until morning and that the manager would be there in the morning. I felt like I was staying in a storage room, used for replenishing supplies in other rooms. I called the reservation office to find another reservation for Sunday night. They told me that if I cancelled the second night they would email a voucher in 30 min. that I could use to make another reservation. I called them twice. After two hours they claimed they could not send the voucher. My two family members cancelled their trips because they had no place to stay. On Sunday morning a different receptionist told me the manager would not arrive until 11:00 pm. I checked out of Home Town at 9:30 am. I paid $183. to spend 12 hours in a storage room! The staff I dealt with were unprofessional and uncooperative. This was my first and last experience with Home Town/ Red Roof. I will NEVER stay at Home Town or any Red Roof property again!!
(Individual traveler, booked 1 room), from US flag
11-Oct-2021 Verified Review, stayed from Sat Oct 09 to Mon Oct 11 2021 at a $118.99 average nightly rate.
"Worst Hotel"
Overall Score1.0/ 5
Never again, they the worst,they take ur money n they never give you the reservation n don’t wanna give u the money back…I will never choose this hotel again.
(Individual traveler, booked 1 room), from US flag
21-Sep-2021 Verified Review, stayed from Sat Sep 18 to Sun Sep 19 2021 at a $103.99 average nightly rate.
"Horrible Stay!"
Overall Score1.0/ 5
Communication is a wonderful thing! Nothing was communicated for housekeeping and fresh towels….when we asked for fresh towels we were told they were shot staffed and the were none available. Not to mention how cheep they were. There was no working smoke detectors the battery operated one was thrown in a drawer missing the battery. No ironing board. Hole in the bathroom door and one in the bathroom wall that someone tried to patch. Dead flies in the bathtub. Just disgusting. Will never stay at any thing associated with Red Roof!
(Individual traveler, booked 1 room), from US flag
27-Aug-2021 Verified Review, stayed from Mon Aug 23 to Wed Aug 25 2021 at a $92.99 average nightly rate.
"Very few amenities."
Overall Score2.0/ 5
We were only given one wash cloth with two people No continental breakfast.
(Individual traveler, booked 1 room), from US flag
24-Aug-2021 Verified Review, stayed from Sun Aug 22 to Mon Aug 23 2021 at a $91.99 average nightly rate.
"Good"
Overall Score4.0/ 5
This hotel was very nice.clean room and the lady that checked me in went above and beyond for me.i came after midnight and even though I came past her time to leave she stayed and checked me in and made sure I got into my room.
(Individual traveler, booked 1 room), from US flag
26-Jun-2020 Verified Review, stayed from Tue Jun 23 to Wed Jun 24 2020 at a $53.53 average nightly rate.
"This is where we always stay."
Overall Score4.0/ 5
Anytime we are in East Syracuse, we stay at the Quality Inn near Carrier Circle. The rooms are clean, quiet, safe. We always go to Ruby Tuesday's located right behind the hotel. The staff is friendly. We enjoy it very much.
(Group coordinator, booked 2 rooms), from US flag
01-Jul-2019 Verified Review, stayed from Fri Jun 28 to Sun Jun 30 2019 at a $68.99 average nightly rate.
"Was Lied To"
Overall Score3.0/ 5
I asked if there was a mini fridge and pool. The front desk said yes and when I asked if the pool was open he put me on hold for about five minutes and said yes there is a pool and it's open. When we got here the pool was just being filled. I understand they are a sister property with the Best Western down the street that has a pool, but when it's hot and sunny out who wants to be in an inside pool.
(Individual traveler, booked 1 room), from US flag
31-May-2015 Verified Review

Summary of Verified Reviews

57
Poor

Summary of 549 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 57/100 based on reviews from all travelers.

"Room needs to be improved."

WiFi

71/100
5 reviews

"Good internet service."

Location

61/100
19 reviews

"Location is ok."

Breakfast

55/100
26 reviews

"Breakfast is average."

Service

54/100
97 reviews

"Acceptable and friendly service with a great reception." Great housekeepers but less impressive management. Hotel security can be an issue.

Room

39/100
196 reviews

"Old, poorly-maintained rooms with poor minibars and kitchenettes." Rooms are small and and inadequately clean, with subpar TV's and furniture. Small rooms and poorly cleaned bathrooms. Average beds. Shower can be a problem.

Cleanliness

27/100
111 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 45/100 based on reviews from families.

"Good internet service."

Location

58/100
8 reviews

"Location is ok."

Breakfast

56/100
9 reviews

"Breakfast is average."

Service

55/100
32 reviews

"Acceptable and friendly service with a great reception."

Comfort

38/100
25 reviews

"Not very comfortable, with poor beds."

Room

32/100
59 reviews

"Inadequately cleaned and maintained rooms and bathrooms." Poor furnishings, particularly the kitchenettes, TV's and beds.

Cleanliness

23/100
33 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Amenities

19/100
8 reviews

"Hotel buildings could use some improvement."

Rated 36/100 based on reviews from couples.

""

Service

49/100
9 reviews

"Service could be improved."

Comfort

43/100
11 reviews

"Okay beds but not comfortable overall."

Room

33/100
25 reviews

"Complaints about cleanliness, maintenance, and TVs. Average beds."

Cleanliness

28/100
14 reviews

"Rooms could be cleaner."

Rated 51/100 based on reviews from solo travelers.

"Great reception."

Service

57/100
10 reviews

"Service is adequate."

Room

38/100
21 reviews

"Complaints about cleanliness, maintenance, and TVs."

Cleanliness

26/100
11 reviews

"Rooms could be cleaner."

Rated 62/100 based on reviews from business travelers.

"Friendly service."

Service

54/100
8 reviews

"Service is average, but very friendly."

Amenities

35/100
5 reviews

"Amenities are not the best."

Room

32/100
8 reviews

"Room needs to be improved."

Rated 47/100 based on reviews from all travelers.

"Room needs to be improved."

WiFi

71/100
5 reviews

"Good internet service."

Location

66/100
18 reviews

"Location is ok."

Breakfast

55/100
26 reviews

"Breakfast is average."

Service

54/100
95 reviews

"Acceptable and friendly service with a great reception." Great housekeepers but less impressive management. Hotel security can be an issue.

Room

39/100
194 reviews

"Old, poorly-maintained rooms with poor minibars and kitchenettes." Rooms are small and and inadequately clean, with subpar TV's and furniture. Small rooms and poorly cleaned bathrooms. Average beds. Shower can be a problem.

Cleanliness

27/100
110 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 42/100 based on reviews from families.

"Good internet service."

Location

60/100
7 reviews

"Location is ok."

Breakfast

56/100
9 reviews

"Breakfast is average."

Service

55/100
30 reviews

"Acceptable and friendly service with a great reception."

Comfort

38/100
24 reviews

"Not very comfortable, with poor beds."

Room

32/100
57 reviews

"Inadequately cleaned and maintained rooms and bathrooms." Poor furnishings, particularly the kitchenettes, TV's and beds.

Cleanliness

22/100
32 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Amenities

19/100
8 reviews

"Hotel buildings could use some improvement."

Rated 30/100 based on reviews from couples.

""

Service

49/100
9 reviews

"Service could be improved."

Comfort

43/100
11 reviews

"Okay beds but not comfortable overall."

Room

33/100
25 reviews

"Complaints about cleanliness, maintenance, and TVs. Average beds."

Cleanliness

28/100
14 reviews

"Rooms could be cleaner."

Rated 51/100 based on reviews from solo travelers.

"Great reception."

Service

57/100
10 reviews

"Service is adequate."

Room

38/100
21 reviews

"Complaints about cleanliness, maintenance, and TVs."

Cleanliness

26/100
11 reviews

"Rooms could be cleaner."

Rated 60/100 based on reviews from business travelers.

"Friendly service."

Service

54/100
8 reviews

"Service is average, but very friendly."

Amenities

35/100
5 reviews

"Amenities are not the best."

Room

32/100
8 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

Located in East Syracuse, HomeTown Inn by Red Roof East Syracuse is in the suburbs, a 3-minute drive from Brooklawn Golf Course and 6 minutes from Palace Theater. This hotel is 4.7 mi (7.6 km) from Le Moyne College and 4.8 mi (7.8 km) from Shoppingtown Mall.

Make yourself at home in one of the 126 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Brooklawn Golf Course - 2 km / 1.3 mi
Palace Theater - 4.5 km / 2.8 mi
Le Moyne College - 7.6 km / 4.7 mi
Shoppingtown Mall - 7.8 km / 4.8 mi
Central New York Playhouse - 8 km / 4.9 mi
Old Erie Canal Historic State Park - 8.4 km / 5.2 mi
Central New York Regional Market - 8.7 km / 5.4 mi
ArtRage Gallery - 8.9 km / 5.6 mi
Museum of International Masks and Puppets - 9.4 km / 5.8 mi
Destiny USA - 9.6 km / 5.9 mi
5 Wits Adventure - 9.6 km / 6 mi
WonderWorks - 9.6 km / 6 mi
Syracuse University - 9.7 km / 6 mi
Community Folk Art Center - 9.7 km / 6.1 mi
Jazz Central Theater - 9.9 km / 6.2 mi

The nearest major airport is Hancock Intl. Airport (SYR) - 11.2 km / 7 mi

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and a hair salon.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Free RV, bus, truck parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Designated smoking areas
  • Well-lit path to entrance
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Total number of rooms - 126
  • Number of floors - 3
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Visual alarms in hallways
  • Business center
  • Handrails in stairways
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Hair salon
  • Computer station
  • ATM/banking
  • Wheelchair accessible path of travel

Airport & Shuttle Information

10 minutes for Syracuse International Airport (SYR). Aprox. $18 cab ride

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Complimentary, hot breakfast buffet with eggs, meat, yogurt, fruit, waffle etc.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pets allowed (no fees)

Service animals are allowed

Service animals are exempt from fees/restrictions

We allow up to 2 pets with a 15 fee per pet, per night.

Parking Info

Free outside parking is available.We also have plenty of parking space for buses.

Internet / WiFI

We offer free high speed internet connection in our entire hotel.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Gap period enforced between guest stays - 24 hours

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Essential Workers Only - NO

Property confirms they are implementing enhanced cleaning measures

About Red Roof Inns

  • 400+ economy and pet-friendly hotels
  • Superior King rooms include free Wi-Fi, unlimited local and long distance phone calls with speakerphone, fax services up to 10 pages per stay, and built-in microwaves and refridgerators
  • Free continental breakfast at select locations
  • Red Roof Plus+ properties have upgraded amenities such as modern furniture, LED lighting, flat-screen TV's with HD channels, wood-like floors and electrical outlets. Booking a premium room offers guests a free welcome snack box with water, popcorn, orange juice, trail mix, and granola bars. High-end bedding, extra pillows, and a colorful red accent wall complete the room

The Red Roof Inns highlights above are subject to change without notice.

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