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Royal Sonesta Chicago Downtown

71 East Wacker Drive, Chicago, IL IL60601 US near Exit 51b on I-94 (~1.1mi)
View Map Reservations: +1-800-760-7718
4.0 Star Property
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05/26/2022 - 05/27/2022
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2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Royal Sonesta Chicago Downtown

Below are the verified reviews from guests that we have booked recently:
"Good Stay"
Overall Score4.0/ 5
We were stopping over from a long road trip. I chose the location because it was pet friendly, had a parking garage and a restaurant so we could enjoy a nice dinner without leaving the hotel.
(Individual traveler, booked 1 room), from US flag
22-Jan-2022 Verified Review, stayed from Fri Jan 21 to Sat Jan 22 2022 at a $129.99 average nightly rate.
"Customer service seemed poor."
Overall Score3.0/ 5
My room was nice but the customer service could use some help. I probably won’t recommend this hotel to my friends or family. A few smiles and friendly greetings wouldn’t hurt to give that to your hotel guests. Everyone looked pissed off at the front desk when I checked out.
(Individual traveler, booked 1 room), from US flag
28-Dec-2019 Verified Review, stayed from Fri Dec 27 to Sat Dec 28 2019 at a $127.84 average nightly rate.
"Great Chicago experience with Wyndham."
Overall Score5.0/ 5
We had a great start from the beginning with Liz at the front desk. She was friendly and knowledgeable. Our room was nice and with a great view of the city. We had dinner at the Wyndham and the food and the service were awesome. The end of the stay was made great with the service of the valet who helped us with the directions to the expressway out of town. Overall a great Chicago experience.
(Individual traveler, booked 1 room), from US flag
21-Oct-2019 Verified Review, stayed from Thu Oct 17 to Fri Oct 18 2019 at a $211.41 average nightly rate.

Summary of Verified Reviews

86
Excellent

Summary of 3,323 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 86/100 based on reviews from all travelers.

"Very good for traveling with friends. Close to Chicago River. Great location."

Location

85/100
728 reviews

"Well-located, although unfortunately the parking isn't easy." Central location with great sightseeing, dining out and shopping.

Room

75/100
935 reviews

"Spacious rooms with excellent views." Outdated rooms with poor furniture in need of maintenance. Mediocre sized, poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Service

73/100
648 reviews

"Professional service and acceptable reception, but less impressive housekeeping." Room service could have been improved. Poorly managed with subpar restaurant service. Valet service could be better. Booking process is sufficient. Hotel security is ok. Great concierge service.

Cleanliness

62/100
286 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Amenities

57/100
229 reviews

"Okay buildings and entrance area. Elevator in need of updating." Beautiful architecture. Awesome terrace.

WiFi

56/100
15 reviews

"Regular internet service. Wifi quality could be improved."

Food

37/100
100 reviews

"Bad overall dining experience with a bad menu."

Bar

36/100
27 reviews

"Bar could improve."

Rated 84/100 based on reviews from families.

"Beautiful architecture. Good restaurants & bars in the area."

Location

84/100
204 reviews

"Great location. Pricey, inconvenient parking." Great sightseeing, restaurants and shopping nearby.

Room

77/100
230 reviews

"Rooms are large and clean enough, with great views." Outdated, badly maintained rooms with poor furniture. Bathrooms are large but with substandard cleaning. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

Service

72/100
173 reviews

"Friendly, professional service, and decent reception, but less well rated housekeeping." Room service could have been improved. Valet service could be better.

Comfort

67/100
90 reviews

"Comfortable enough, with large rooms and bathrooms." Deficient A/C and too noisy rooms.

Cleanliness

61/100
70 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Vibe

57/100
41 reviews

"Decent vibe. Hotel could use some updating." Entrance area is not particularly attractive. Stylish hotel. Relatively friendly Atmosphere.

Amenities

53/100
52 reviews

"Okay buildings with a less impressive entrance area."

Food

36/100
29 reviews

"Food could be better."

WiFi

36/100
6 reviews

"Complaints about WiFi."

Bar

33/100
7 reviews

"Bar could improve."

Rated 82/100 based on reviews from couples.

"Friendly atmosphere."

Location

81/100
149 reviews

"Great location with excellent sightseeing." Pricey, inconvenient parking.

Room

70/100
195 reviews

"Okay beds and somewhat clean, big rooms with excellent views." Mediocre sized, poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Complaints about furnishing, kitchenettes, and A/C. Shower can be a problem.

Comfort

65/100
79 reviews

"Large rooms with average comfort and standard beds." Decent-sized bathrooms, but noisy rooms and insufficient A/C.

Service

64/100
108 reviews

"Reception and service are alright." Service is welcoming, but housekeeping is not great. Room service could have been improved.

Cleanliness

59/100
54 reviews

"Cleanliness is lacking in rooms and bathrooms."

Vibe

56/100
26 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating." Stylish hotel.

Amenities

54/100
45 reviews

"Average hotel building. Elevator in need of updating."

Bar

38/100
5 reviews

"Bar could improve."

Food

37/100
24 reviews

"Food could be better."

Rated 84/100 based on reviews from solo travelers.

"Fantastic service. Great view."

Location

86/100
23 reviews

"Great location."

Service

74/100
19 reviews

"Friendly service."

Room

70/100
30 reviews

"Decent, spacious rooms with comfy beds and excellent views." Inadequately cleaned and maintained rooms and bathrooms.

Cleanliness

61/100
7 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Amenities

56/100
5 reviews

"Average hotel building."

Rated 80/100 based on reviews from all travelers.

"Very good for traveling with friends. Close to Chicago River. Great location."

Location

84/100
663 reviews

"Well-located, although unfortunately the parking isn't easy." Central location with great sightseeing, dining out and shopping.

Room

74/100
865 reviews

"Rooms are large and clean enough, with great views." Old rooms with lacking maintenance, furnishings, and bathroom cleanliness. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Service

74/100
600 reviews

"Professional service and acceptable reception, but less impressive housekeeping." Room service could have been improved. Poorly managed with subpar restaurant service. Valet service could be better. Booking process is sufficient. Hotel security is ok. Great concierge service.

Cleanliness

63/100
268 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

WiFi

59/100
13 reviews

"Regular internet service. Wifi quality could be improved."

Amenities

57/100
219 reviews

"Okay buildings and entrance area. Elevator in need of updating." Beautiful architecture. Awesome terrace.

Bar

37/100
25 reviews

"Bar could improve."

Food

37/100
92 reviews

"Food and menu are not highly reviewed."

Rated 82/100 based on reviews from families.

"Beautiful architecture. Good restaurants & bars in the area."

Location

84/100
174 reviews

"Well-located, although unfortunately the parking isn't easy." Great sightseeing, restaurants and shopping nearby.

Room

75/100
199 reviews

"Rooms are large and clean enough, with great views." Outdated, badly maintained rooms with poor furniture. Bathrooms are large but with substandard cleaning. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

Service

73/100
149 reviews

"Friendly, professional service, and decent reception, but less well rated housekeeping." Valet service could be better. Room service could have been improved.

Cleanliness

61/100
64 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Vibe

58/100
34 reviews

"Decent vibe. Hotel could use some updating." Entrance area is not particularly attractive. Relatively friendly Atmosphere.

Amenities

53/100
50 reviews

"Okay buildings with a less impressive entrance area." Elevator in need of updating.

Food

37/100
26 reviews

"Food could be better."

Bar

31/100
6 reviews

"Bar could improve."

Rated 76/100 based on reviews from couples.

"Location is great."

Location

80/100
132 reviews

"Great location with excellent sightseeing. Parking is rare."

Room

67/100
172 reviews

"Okay beds and somewhat clean, big rooms with excellent views." Mediocre sized, poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Guests didn't love the furnishing or kitchenettes. Shower can be a problem.

Service

66/100
94 reviews

"Reception and service are alright." Service is welcoming, but housekeeping is not great. Room service could have been improved.

Comfort

63/100
68 reviews

"Large rooms with average comfort and standard beds." Some rooms are noisy, and bathrooms are so-so.

Cleanliness

60/100
46 reviews

"Cleanliness is lacking in rooms and bathrooms."

Vibe

56/100
21 reviews

"Decent vibe. Hotel could use some updating." Relatively friendly Atmosphere.

Amenities

54/100
39 reviews

"Average hotel building. Elevator in need of updating."

Bar

38/100
5 reviews

"Bar could improve."

Food

36/100
22 reviews

"Food could be better."

Rated 84/100 based on reviews from solo travelers.

"Great view. Fantastic service."

Location

85/100
20 reviews

"Great location."

Service

76/100
17 reviews

"Friendly service."

Room

70/100
24 reviews

"Lovely rooms with pleasant views." Poor maintenance in rooms and bathrooms.

Cleanliness

62/100
5 reviews

"Quite clean."

Amenities

56/100
5 reviews

"Average hotel building."

Rated 85/100 based on reviews from all travelers.

"Very good for traveling with friends. Close to Chicago River. Great location."

Location

84/100
53 reviews

"Well-located, although unfortunately the parking isn't easy."

Room

76/100
53 reviews

"Big rooms with great beds and views, acceptably clean." Bathrooms are moderately-sized, but substandard. Outdated, badly maintained rooms with poor furniture.

Comfort

71/100
26 reviews

"Big, comfortable rooms with tip-top beds, and decently sized bathrooms."

Service

66/100
41 reviews

"Reception and service are alright. Housekeeping can be a problem."

Cleanliness

60/100
15 reviews

"Room cleanliness is acceptable."

Amenities

59/100
10 reviews

"Average hotel building."

Vibe

54/100
16 reviews

"Decent vibe. Hotel could use some updating."

Food

37/100
6 reviews

"Food could be better."

Rated 86/100 based on reviews from families.

"Great view. Great location."

Location

83/100
24 reviews

"Well-located, although unfortunately the parking isn't easy."

Room

73/100
26 reviews

"Spacious rooms with excellent views."

Comfort

70/100
12 reviews

"Large, comfortable rooms."

Service

68/100
21 reviews

"Service is adequate."

Cleanliness

61/100
6 reviews

"Quite clean."

Vibe

54/100
5 reviews

"Decent vibe."

Rated 88/100 based on reviews from couples.

"Comfortable beds. Very comfortable."

Location

85/100
14 reviews

"Great location."

Room

72/100
17 reviews

"Rooms are spacious, with nice views, but bathrooms are not great."

Service

71/100
12 reviews

"Fantastic service."

Comfort

69/100
9 reviews

"Rooms are big and moderately comfortable."

Cleanliness

61/100
7 reviews

"Quite clean."

Amenities

57/100
6 reviews

"Average hotel building."

Vibe

56/100
5 reviews

"Decent vibe."

Review Semantics by TrustYou

Property Description

This Royal Sonesta Chicago Downtown effortlessly blends attentive service with chic accommodations for an oasis of comfort and style in the heart of vibrant downtown Chicago. Just steps from The Loop, the cultural district and several renowned business addresses, and convenient to both major airports, this hotel has breathtaking views of the Chicago River and is close to dining, shopping and landmark attractions. Stay connected to colleagues and loved ones with complimentary wireless Internet throughout the hotel. A 24-hour business center lets you take care of work any time, and a 24-hour fitness center lets you stay active. Two onsite restaurants serve all meals as well as room service. Events at this hotel are really special, with a dedicated staff and over 16,000 square feet of sophisticated, customized space including a penthouse ballroom with sweeping views. Oversized guest rooms feature MP3 dock, pillow-top mattress and work area. Pets are welcome. Overnight rate for parking is 66.00 USD.

Amenities / Features


  • Check In: 3:00 pm
  • Check Out: 11:00 am
  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Charge for early check out
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Free WiFi Internet
  • Ironing facilities
  • Licensed bar
  • Non-smoking rooms
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Restaurant
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • Valet Parking
  • Voicemail

Airport & Shuttle Information

We are located 12 miles (30 minutes) from Midway and 18 miles (45 minutes) from O''Hare. We are also one block away from the fourth-largest rapid transit system in the United States with trains frequently running to both airports.

Local Shuttle Info: NA

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
We welcome your furry friends at the Royal Sonesta Chicago Riverfront. Our pet-friendly rooms accommodate small dogs up to 40 pounds, with a limit of one per room. All of our pet-friendly rooms include complimentary Wi-Fi, and all of the amenities found in our other room types. A one-time, non-refundable fee of $100 will be assessed at check in.

Parking Info

$67 Overnight Valet Parking with in and out priviledges

Internet / WiFI

Complimentary WiFi in all guestrooms and public spaces

About Sonesta

  • For long stays, check out the Sonesta ES studio suites
  • More than 55 properties in brand
  • For groups they can typically comp 1 room per 40

The Sonesta highlights above are subject to change without notice.

Hotel Rate Trends at Royal Sonesta Chicago Downtown

Rate fluctuations of Royal Sonesta Chicago Downtown

The graph above is averages of room rates for both group prices and the lowest online individual rates we could find at the time the group bid was submitted. The lowest group/meeting discount shown is 46.8% in November 2022 and the highest average individual rate is $364 in the month of September 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Royal Sonesta Chicago Downtown in a month when rates are lower.

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