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Best Western Hospitality Hotel & Suites

5500 28th Street SE, Grand Rapids, MI 49512 US
View Map Reservations: +1-800-760-7718
2.5 Star Property In Grand Rapids (Forest Hills)
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Average
3.0/5

Based on 651 guest reviews

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  • Free WiFi
  • Number of indoor pools - 1
  • Free newspapers in lobby
  • Breakfast available (surcharge)
  • Smoke-free property
  • Free self parking
  • Fitness facilities
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11/26/2022 - 11/27/2022
Searching all hotel inventory networks
9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Best Western Hospitality Hotel & Suites

Below are the verified reviews from guests that we have booked recently:
"Nice & Clean & Quiet"
Overall Score4.0/ 5
Nice and clean and quiet. Staff very friendly.
(Individual traveler, booked 1 room), from US flag
29-Jan-2022 Verified Review, stayed from Mon Jan 24 to Tue Jan 25 2022 at a $96.99 average nightly rate.
"I Overpaid"
Overall Score3.0/ 5
The room was clean but the bathroom had mini ants, a leaky tub which was leaving rust stains, grunge in the tiles and floor corners. The toilet was the size for a child, not adults. My husband had to use the lobby bathroom because the toilet was so tiny and low to the floor that he could not get up. The pool and hot tub were clean but a lot of spots where the ceiling was dripping water. The gym was nice and clean but the treadmill was out of order. The front desk staff was super friendly and helpful and the courtyard was beautiful.
(Individual traveler, booked 1 room), from US flag
15-Nov-2021 Verified Review, stayed from Sat Nov 13 to Sun Nov 14 2021 at a $122.99 average nightly rate.
"Not handicap accessible."
Overall Score3.0/ 5
Paid way to much for room.
(Individual traveler, booked 1 room), from US flag
27-Aug-2021 Verified Review, stayed from Fri Aug 20 to Sun Aug 22 2021 at a $164.99 average nightly rate.
"Not handicap accessible."
Overall Score3.0/ 5
Paid way to much for room.
(Individual traveler, booked 1 room), from US flag
26-Aug-2021 Verified Review, stayed from Fri Aug 20 to Sun Aug 22 2021 at a $164.99 average nightly rate.
"Not handicap accessible."
Overall Score3.0/ 5
Paid way to much for room.
(Individual traveler, booked 1 room), from US flag
24-Aug-2021 Verified Review, stayed from Fri Aug 20 to Sun Aug 22 2021 at a $164.99 average nightly rate.
"Bathroom in my room was not cleaned, sheets and comforters were dirty with stains and the A/C looked"
Overall Score1.0/ 5
I live in New York where the homeless shelters have been based in some hotel?s that are no longer being used, in this hotel paying guests were are given rooms mixed with homeless individuals. I understand the need for shelters for the homeless, but do not agree with the same rooms being reserved for paying guests.
(Individual traveler, booked 1 room), from US flag
24-Aug-2021 Verified Review, stayed from Fri Aug 20 to Sun Aug 22 2021 at a $98.99 average nightly rate.
"Not a good experience."
Overall Score1.0/ 5
Did not have a good experience our hotel room smelt awful (like stale cigarettes) and the bed was very uncomfortable. The whole reason we stayed here was for the airport park and fly but we were told, upon arrival, that the shuttle didn?t run until 4am and we needed to leave at 3:30am for our international flight. So we had to pay for an Uber. Then for our returning flight, which was at midnight, we were told the shuttle only ran until midnight but to call ahead and they?d have the shuttle come get us. When I called, I was told the shuttle stops at midnight so they would not be able to pick us up at 12:15..so we yet again had to pay for another Uber. Very disappointed and would not recommend!
(Individual traveler, booked 1 room), from US flag
12-Jun-2021 Verified Review, stayed from Sun Jun 06 to Mon Jun 07 2021 at a $91.99 average nightly rate.
"We love the pool best."
Overall Score5.0/ 5
The room was clean.
(Individual traveler, booked 1 room), from US flag
30-Mar-2021 Verified Review, stayed from Mon Mar 29 to Wed Mar 31 2021 at a $70.99 average nightly rate.
"Service needs improvement."
Overall Score3.0/ 5
During my stay I was able to witness the poor ventilation system of the hotel. The hallway where my room was, always smelled of cigarettes, despite my room being a non smokers room. Also during my whole stay never were the bed coverings changed. To get fresh towels you need to hunt down housekeeping to get them or any other thing that you don?t have. Being this my second time at the same hotel I can compare and nothing has improved since my last stay more than 10 years ago. Hope the future brings improvements, else I wouldn?t consider using your facilities.
(Individual traveler, booked 1 room), from US flag
21-Sep-2020 Verified Review, stayed from Thu Sep 10 to Sun Sep 20 2020 at a $81.99 average nightly rate.
"Pretty Good"
Overall Score4.0/ 5
overall it was good/decent.
(Individual traveler, booked 1 room), from US flag
25-Jul-2020 Verified Review, stayed from Tue Jul 21 to Sat Jul 25 2020 at a $120.99 average nightly rate.
"Excellent"
Overall Score5.0/ 5
The check in experience was excellent. Awesome front desk check in.
(Individual traveler, booked 1 room), from US flag
04-Feb-2020 Verified Review, stayed from Sat Feb 01 to Sun Feb 02 2020 at a $38.84 average nightly rate.
"Great Experience"
Overall Score4.0/ 5
Fast check in with clean room and comfortable beds.
(Individual traveler, booked 1 room), from US flag
28-Jul-2019 Verified Review, stayed from Sat Jul 27 to Sun Jul 28 2019 at a $105.97 average nightly rate.
"10 out of 10."
Overall Score5.0/ 5
It was absolutely excellent, we will definatly come here next time we come to Grand Rapids thanks.
(Individual traveler, booked 1 room), from US flag
22-Dec-2018 Verified Review, stayed from Fri Dec 21 to Sun Dec 23 2018 at a $89.99 average nightly rate.

Summary of Verified Reviews

75
Good

Summary of 498 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 75/100 based on reviews from all travelers.

Fair wellness hotel. Close to restaurants, bars and shopping areas. Great pool.

Location

93/100
39 reviews

Great location near lots of shopping. Reasonably accessible by car.

Service

81/100
124 reviews

Great management and friendly, professional staff. Decent reception and housekeeping. Shuttle service can be an issue.

Pool

79/100
51 reviews

Great pool.

Breakfast

77/100
40 reviews

Tasty breakfast.

Wellness Area

48/100
27 reviews

Wellness & sports facilities could be improved.

Room

46/100
148 reviews

Rooms have problems with size, cleanliness, and maintenance. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. New rooms with decent beds. Shower was ok.

Cleanliness

37/100
100 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

30/100
62 reviews

Subpar entrance area and older facilities, but wonderful grounds.

WiFi

29/100
5 reviews

Wifi quality could be improved.

Rated 67/100 based on reviews from families.

Great pool.

Location

92/100
9 reviews

Great location.

Service

82/100
28 reviews

Friendly service, and reception was okay.

Pool

81/100
17 reviews

Great pool.

Breakfast

78/100
9 reviews

Tasty breakfast.

Wellness Area

47/100
12 reviews

Wellness & sports facilities could be improved.

Room

37/100
49 reviews

Small, poorly cleaned rooms and subpar bathrooms. Beds are fair, although A/C and room maintenance are lacking.

Comfort

36/100
20 reviews

Guests complained about room size, comfort, beds, and A/C.

Cleanliness

32/100
30 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Amenities

28/100
19 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Vibe

24/100
18 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Rated 79/100 based on reviews from business travelers.

Room

39/100
5 reviews

Room needs to be improved.

Cleanliness

38/100
5 reviews

Could use a good cleaning.

Rated 68/100 based on reviews from couples.

Tasty breakfast. Friendly service.

Service

83/100
7 reviews

Friendly service.

Breakfast

76/100
6 reviews

Tasty breakfast.

Room

37/100
7 reviews

Room needs to be improved.

Rated 73/100 based on reviews from solo travelers.

Great location. Fantastic service.

Room

41/100
5 reviews

Room needs to be improved.

Rated 67/100 based on reviews from all travelers.

Fair wellness hotel. Close to restaurants, bars and shopping areas. Great pool.

Location

92/100
36 reviews

Great location near lots of shopping. Reasonably accessible by car.

Service

82/100
120 reviews

Great management and friendly, professional staff. Decent reception and housekeeping.

Pool

79/100
51 reviews

Great pool.

Breakfast

77/100
40 reviews

Tasty breakfast.

Room

46/100
146 reviews

Rooms have problems with size, cleanliness, and maintenance. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. New rooms with decent beds. Shower was ok.

Wellness Area

44/100
26 reviews

Wellness & sports facilities could be improved.

Cleanliness

38/100
99 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

30/100
62 reviews

Subpar entrance area and older facilities, but wonderful grounds.

WiFi

29/100
5 reviews

Wifi quality could be improved.

Rated 65/100 based on reviews from families.

Terrific location. Great service.

Location

91/100
8 reviews

Great location.

Service

82/100
27 reviews

Friendly service, and reception was okay.

Pool

81/100
17 reviews

Great pool.

Breakfast

78/100
9 reviews

Tasty breakfast.

Wellness Area

44/100
11 reviews

Wellness & sports facilities could be improved.

Room

38/100
48 reviews

Small, poorly cleaned rooms and subpar bathrooms. Beds are fair, although A/C and room maintenance are lacking.

Comfort

36/100
20 reviews

Guests complained about room size, comfort, beds, and A/C.

Cleanliness

33/100
29 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Amenities

28/100
19 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Vibe

24/100
18 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Rated 61/100 based on reviews from couples.

Tasty breakfast. Friendly service.

Service

83/100
7 reviews

Friendly service.

Breakfast

76/100
6 reviews

Tasty breakfast.

Room

37/100
7 reviews

Room needs to be improved.

Review Semantics by TrustYou

Property Description

Located in Grand Rapids (Forest Hills), Best Western Hospitality Hotel & Suites is within a 5-minute drive of Patterson Ice Center and Woodland Mall. This hotel is 5.9 mi (9.6 km) from Frederik Meijer Gardens and Sculpture Park and 10.2 mi (16.4 km) from DeVos Performance Hall.

Take advantage of the hotel's 24-hour room service.

Make yourself at home in one of the 120 guestrooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

MSA Fieldhouse - 0.7 km / 0.5 mi
Patterson Ice Center - 1.8 km / 1.1 mi
Centerpointe Mall - 4.1 km / 2.5 mi
Woodland Mall - 4.6 km / 2.8 mi
Watermark Country Club - 4.6 km / 2.9 mi
Decatur Vein Clinic - 6.1 km / 3.8 mi
Forest Hills Fine Arts Center - 6.8 km / 4.2 mi
Amway World Headquarters - 8.8 km / 5.5 mi
Methadone Clinic - 9 km / 5.6 mi
Leonardo da Vinci's Horse - 9.5 km / 5.9 mi
Frederik Meijer Gardens and Sculpture Park - 9.6 km / 5.9 mi
Calvin College Ecosystem Preserve - 9.7 km / 6 mi
Cornerstone University - 9.8 km / 6.1 mi
Davenport University - 10 km / 6.2 mi
Aquinas College - 10.4 km / 6.5 mi

The preferred airport for Best Western Hospitality Hotel & Suites is Gerald R. Ford International Airport (GRR) - 6.1 km / 3.8 mi

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Guests may use a bus station shuttle for a surcharge, and free self parking is available onsite.

Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, a television in a common area, and a picnic area.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible van parking
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Wheelchair-accessible public washroom
  • Number of spa tubs - 1
  • Number of indoor pools - 1
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Year Built - 1970
  • Total number of rooms - 120
  • Number of floors - 2
  • Professional property host/manager
  • Accessible bathroom
  • Luggage storage
  • Express check-out
  • Bus station shuttle (surcharge)
  • Business center
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Smoke-free property
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Wheelchair accessible path of travel
  • 24-hour business center

Airport & Shuttle Information

3 miles from Gerald R Ford International Airport.

Local Shuttle Info: Free shuttle service to and from airport 4 am - 11:59 pm.

Breakfast Information

Complimentary Breakfast. Monday - Friday 6:00am-9:00am, Saturday & Sunday 7am - 10am. Eggs, sausage and/or bacon, toast, cereal, pastries, yogurt, muffins, bagels, fresh fruit and oatmeal. Juice, milk and coffee.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 40

Maximum number of pets per room 2

Pet maximum weight in kg is 18

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

$10 per pet per night with a $70 cap. No more the 2 pets per room.

Internet / WiFI

Our high speed wireless internet access is free to all of our guests, and available through out entire building.

Misc Fees / Policies

  • Pet deposit: USD 10.00 per day
  • Pet fee: USD 10 per pet, per day (maximum USD 70.00 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Housekeeping service available per request.

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available for breakfast

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Property confirms they are implementing enhanced cleaning measures

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

Seasonality and Projections at Best Western Hospitality Hotel & Suites

Rate fluctuations of Best Western Hospitality Hotel & Suites

The chart above shows fluctuations of prices for both group prices and the best individual traveler prices we could find at the time the group/meeting offer was submitted. The lowest group discount displayed is 25.0% in the month of August 2021 and the highest average individual rate is $134 in the month of July 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Hospitality Hotel & Suites in a month when rates are lower.

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