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Comfort Inn & Suites

106 Capital Drive, West Springfield, MA 01089 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Olympia Ice Center
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Average
3.0/5

Based on 263 guest reviews

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  • Pool hoist on site
  • Free WiFi
  • Number of indoor pools - 1
  • Smoke-free property
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Free self parking
Select Your Room:
12/03/2022 - 12/04/2022
Searching all hotel inventory networks
9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Comfort Inn & Suites

Below are the verified reviews from guests that we have booked recently:
"The room was over priced and hard get in touch witha real person."
Overall Score3.0/ 5
just not that great for the price.
(Individual traveler, booked 1 room), from US flag
04-Oct-2021 Verified Review, stayed from Thu Sep 30 to Fri Oct 01 2021 at a $170.99 average nightly rate.
"WiFi went down. No one seemed to care to get it fixed. Unacceptable."
Overall Score3.0/ 5
See Above.
(Individual traveler, booked 1 room), from US flag
17-Jul-2021 Verified Review, stayed from Fri Jul 16 to Sun Jul 18 2021 at a $155.00 average nightly rate.
"Mostly good some bad."
Overall Score3.0/ 5
Overall seemed clean EXCEPT the shower. There were human hairs on outside edge of shower and in the shower. The shower also did not look clean. Therefore I didn?t use and just washed up instead so that was disappointing. And the fact that we couldn?t control the room temperature was also disappointing. Also wish they?d had some kind of breakfast available.
(Individual traveler, booked 1 room), from US flag
30-Apr-2021 Verified Review, stayed from Thu Apr 29 to Fri Apr 30 2021 at a $109.99 average nightly rate.

Summary of Verified Reviews

74
Good

Summary of 271 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 74/100 based on reviews from all travelers.

Fair highway hotel. Located near shopping areas.

Location

91/100
19 reviews

Great location.

Service

76/100
67 reviews

Efficient, friendly service with a nice reception.

Pool

69/100
17 reviews

Ordinary pool.

Room

49/100
75 reviews

Badly maintained and cleaned rooms with poor furnishings. Rooms okay sized, but poorly cleaned with subpar beds. Shower can be a problem.

Comfort

46/100
43 reviews

Uncomfortable, noisy, average sized rooms with subpar beds.

Cleanliness

45/100
60 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Breakfast

30/100
27 reviews

Breakfast can be improved.

WiFi

0/100
6 reviews

Wifi quality could be improved.

Rated 74/100 based on reviews from families.

Great location. Friendly service.

Location

90/100
8 reviews

Great location.

Service

79/100
18 reviews

Friendly service and great reception.

Pool

69/100
8 reviews

Ordinary pool.

Room

42/100
24 reviews

Poor beds and room cleanliness.

Comfort

41/100
12 reviews

Not very comfortable, with poor beds.

Cleanliness

41/100
21 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Breakfast

22/100
12 reviews

Breakfast can be improved.

Rated 72/100 based on reviews from couples.

Great reception. Fantastic service.

Service

78/100
13 reviews

Friendly service.

Comfort

50/100
7 reviews

Comfortable.

Cleanliness

49/100
7 reviews

Rooms could be cleaner.

Room

48/100
12 reviews

Guests complained about bathrooms and general cleanliness of the rooms.

Rated 66/100 based on reviews from all travelers.

Fair highway hotel. Located near shopping areas.

Location

91/100
19 reviews

Great location.

Service

76/100
65 reviews

Efficient, friendly service with a nice reception.

Pool

69/100
17 reviews

Ordinary pool.

Room

49/100
75 reviews

Badly maintained and cleaned rooms with poor furnishings. Rooms okay sized, but poorly cleaned with subpar beds. Shower can be a problem.

Comfort

47/100
42 reviews

Not very comfortable, with poor beds. Average noise and size.

Cleanliness

45/100
60 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Breakfast

32/100
24 reviews

Breakfast can be improved.

WiFi

0/100
6 reviews

Wifi quality could be improved.

Rated 69/100 based on reviews from families.

Great location.

Location

90/100
8 reviews

Great location.

Service

79/100
18 reviews

Friendly service and great reception.

Pool

69/100
8 reviews

Ordinary pool.

Room

42/100
24 reviews

Poor beds and room cleanliness.

Comfort

41/100
11 reviews

Not very comfortable, with poor beds.

Cleanliness

41/100
21 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Breakfast

23/100
10 reviews

Breakfast can be improved.

Rated 73/100 based on reviews from couples.

Great reception.

Service

78/100
12 reviews

Friendly service.

Comfort

50/100
7 reviews

Comfortable.

Cleanliness

49/100
7 reviews

Rooms could be cleaner.

Room

48/100
12 reviews

Guests complained about bathrooms and general cleanliness of the rooms.

Review Semantics by TrustYou

Property Description

Located in West Springfield, Comfort Inn & Suites is a 5-minute drive from Josiah Day House and 5 minutes from Holyoke Mall. This hotel is 10.2 mi (16.5 km) from Six Flags New England and 4.9 mi (7.9 km) from MGM Springfield.

Make yourself at home in one of the 75 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have showers and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Holyoke Mall - 4.3 km / 2.7 mi
Josiah Day House - 4.5 km / 2.8 mi
Westfield River - 5.3 km / 3.3 mi
Baystate Medical Center - 5.5 km / 3.4 mi
MassMutual Center - 7.7 km / 4.8 mi
Mercy Hospital - 7.7 km / 4.8 mi
Quadrangle - 7.9 km / 4.9 mi
MGM Springfield - 7.9 km / 4.9 mi
Dr. Seuss National Memorial - 8.1 km / 5 mi
Naismith Memorial Basketball Hall of Fame - 8.1 km / 5.1 mi
Springfield Science Museum - 8.1 km / 5.1 mi
Springfield City Library - 8.1 km / 5.1 mi
Chicopee Falls Dam - 8.3 km / 5.1 mi
Springfield Museums - 8.3 km / 5.2 mi
Holyoke Heritage State Park - 8.5 km / 5.3 mi

The nearest airports are:
Bradley Intl. Airport (BDL) - 27.2 km / 16.9 mi
Westfield, MA (BAF-Barnes Municipal) - 17.8 km / 11.1 mi

The preferred airport for Comfort Inn & Suites is Bradley Intl. Airport (BDL).

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Enjoy recreational amenities such as an indoor pool and a spa tub. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator
  • 24-hour front desk
  • Pool hoist on site
  • Free WiFi
  • Number of spa tubs - 1
  • Well-lit path to entrance
  • Number of indoor pools - 1
  • Safe-deposit box at front desk
  • Number of buildings/towers - 1
  • Total number of rooms - 75
  • Number of floors - 2
  • No rollaway/extra beds available
  • Smoke-free property
  • In-room accessibility
  • Coffee/tea in common areas
  • Stair-free path to entrance
  • Laundry facilities
  • Free newspapers in lobby
  • Accessible bathroom
  • RV, bus, truck parking
  • Elevator
  • Free self parking
  • Fireplace in lobby

Airport & Shuttle Information

Bradley International Airport-18 miles south.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets allowed

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Social distancing measures are in place

Gap period enforced between guest stays - 72 hours

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Comfort Inns

  • Hot breakfast items with two waffle flavors, meat, and eggs
  • Free high-speed internet access and daily newspaper
  • Flat-panel TV's in each room
  • Pool and/or exercise facilities available based on location
  • Spacious seating areas in the lobby

The Comfort Inns highlights above are subject to change without notice.

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