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Comfort Inn & Suites

106 Capital Drive, West Springfield, MA 01089 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Baystate Medical Center
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Average
3.5/5

Based on 203 guest reviews

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  • Pool hoist on site
  • Free WiFi
  • Number of indoor pools - 1
  • Smoke-free property
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Free self parking
Select Your Room:
01/23/2022 - 01/24/2022
Searching all hotel inventory networks
11 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Comfort Inn & Suites

Below are the verified reviews from guests that we have booked recently:
"The room was over priced and hard get in touch witha real person."
Overall Score3.0/ 5
just not that great for the price.
(Individual traveler, booked 1 room), from US flag
04-Oct-2021 Verified Review, stayed from Thu Sep 30 to Fri Oct 01 2021 at a $170.99 average nightly rate.
"WiFi went down. No one seemed to care to get it fixed. Unacceptable."
Overall Score3.0/ 5
See Above.
(Individual traveler, booked 1 room), from US flag
17-Jul-2021 Verified Review, stayed from Fri Jul 16 to Sun Jul 18 2021 at a $155.00 average nightly rate.
"Mostly good some bad."
Overall Score3.0/ 5
Overall seemed clean EXCEPT the shower. There were human hairs on outside edge of shower and in the shower. The shower also did not look clean. Therefore I didn’t use and just washed up instead so that was disappointing. And the fact that we couldn’t control the room temperature was also disappointing. Also wish they’d had some kind of breakfast available.
(Individual traveler, booked 1 room), from US flag
30-Apr-2021 Verified Review, stayed from Thu Apr 29 to Fri Apr 30 2021 at a $109.99 average nightly rate.

Summary of Verified Reviews

78
Good

Summary of 263 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 78/100 based on reviews from all travelers.

"Good family hotel."

Wellness Area

100/100
6 reviews

"Great wellness & sports facilities."

Location

83/100
15 reviews

"Great location."

Service

81/100
60 reviews

"Great housekeeping with friendly and professional service, but mediocre reception."

Comfort

44/100
42 reviews

"Room sizes are okay, but below average comfort and beds."

Room

43/100
72 reviews

"Badly maintained and cleaned rooms with poor furnishings." Rooms okay sized, but poorly cleaned with subpar beds. Shower can be a problem.

Cleanliness

42/100
57 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Breakfast

33/100
28 reviews

"Breakfast can be improved."

Amenities

32/100
18 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Vibe

31/100
11 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Awesome for families. Good highway hotel.

Rated 69/100 based on reviews from families.

"Great location. Fantastic service."

Location

83/100
6 reviews

"Great location."

Service

82/100
18 reviews

"Friendly service, and reception was okay."

Pool

63/100
9 reviews

"Ordinary pool."

Cleanliness

40/100
18 reviews

"Rooms could be cleaner."

Room

39/100
21 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms."

Comfort

39/100
10 reviews

"Not very comfortable, with poor beds."

Amenities

38/100
6 reviews

"Hotel buildings could use some improvement."

Breakfast

30/100
10 reviews

"Breakfast can be improved."

Vibe

30/100
5 reviews

"Vibe is not too good."

Rated 78/100 based on reviews from couples.

"Friendly service."

Service

84/100
11 reviews

"Friendly service."

Cleanliness

46/100
6 reviews

"Could use a good cleaning."

Comfort

43/100
7 reviews

"Not very comfortable, with poor beds."

Room

38/100
10 reviews

"Rooms, bathrooms and beds are inadequate."

Rated 70/100 based on reviews from all travelers.

"Good family hotel."

Wellness Area

100/100
6 reviews

"Great wellness & sports facilities."

Location

83/100
15 reviews

"Great location."

Service

81/100
59 reviews

"Great housekeeping with friendly and professional service, but mediocre reception."

Comfort

43/100
41 reviews

"Room sizes are okay, but below average comfort and beds."

Room

43/100
71 reviews

"Badly maintained and cleaned rooms with poor furnishings." Rooms okay sized, but poorly cleaned with subpar beds. Shower can be a problem.

Cleanliness

42/100
57 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Breakfast

35/100
26 reviews

"Breakfast can be improved."

Amenities

32/100
18 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Vibe

31/100
11 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Rated 67/100 based on reviews from families.

"Great location."

Location

83/100
6 reviews

"Great location."

Service

82/100
18 reviews

"Friendly service, and reception was okay."

Pool

63/100
9 reviews

"Ordinary pool."

Cleanliness

40/100
18 reviews

"Rooms could be cleaner."

Comfort

39/100
10 reviews

"Not very comfortable, with poor beds."

Room

39/100
21 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms."

Amenities

38/100
6 reviews

"Hotel buildings could use some improvement."

Breakfast

31/100
9 reviews

"Breakfast can be improved."

Vibe

30/100
5 reviews

"Vibe is not too good."

Rated 78/100 based on reviews from couples.

"Friendly service."

Service

84/100
11 reviews

"Friendly service."

Cleanliness

46/100
6 reviews

"Could use a good cleaning."

Comfort

42/100
6 reviews

"More comfort would be nice."

Room

37/100
9 reviews

"Poor rooms and bathrooms."

Review Semantics by TrustYou

Property Description

With a stay at Comfort Inn & Suites in West Springfield, you'll be within a 10-minute drive of Holyoke Mall and MGM Springfield. This hotel is 8 mi (12.9 km) from Six Flags New England and 4.4 mi (7 km) from Eastern States Exposition.

Make yourself at home in one of the 75 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have showers and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Holyoke Mall - 4.3 km / 2.7 mi
Josiah Day House - 4.5 km / 2.8 mi
Westfield River - 5.3 km / 3.3 mi
Baystate Medical Center - 5.5 km / 3.4 mi
Eastern States Exposition - 7 km / 4.4 mi
MassMutual Center - 7.7 km / 4.8 mi
Mercy Hospital - 7.7 km / 4.8 mi
Quadrangle - 7.9 km / 4.9 mi
MGM Springfield - 7.9 km / 4.9 mi
Dr. Seuss National Memorial - 8.1 km / 5 mi
Naismith Memorial Basketball Hall of Fame - 8.1 km / 5.1 mi
Springfield Science Museum - 8.1 km / 5.1 mi
Springfield City Library - 8.1 km / 5.1 mi
Chicopee Falls Dam - 8.3 km / 5.1 mi
Springfield Museums - 8.3 km / 5.2 mi

The nearest airports are:
Bradley Intl. Airport (BDL) - 27.2 km / 16.9 mi
Westfield, MA (BAF-Barnes Municipal) - 17.8 km / 11.1 mi

The preferred airport for Comfort Inn & Suites is Bradley Intl. Airport (BDL).

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Enjoy recreational amenities such as an indoor pool and a spa tub. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator
  • 24-hour front desk
  • Pool hoist on site
  • Free WiFi
  • Number of spa tubs - 1
  • Well-lit path to entrance
  • Number of indoor pools - 1
  • Safe-deposit box at front desk
  • Number of buildings/towers - 1
  • Total number of rooms - 75
  • Number of floors - 2
  • No rollaway/extra beds available
  • Smoke-free property
  • In-room accessibility
  • Coffee/tea in common areas
  • Stair-free path to entrance
  • Laundry facilities
  • Free newspapers in lobby
  • Accessible bathroom
  • RV, bus, truck parking
  • Elevator
  • Free self parking
  • Fireplace in lobby

Airport & Shuttle Information

Bradley International Airport-18 miles south.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets allowed

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Social distancing measures are in place

Gap period enforced between guest stays - 72 hours

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Comfort Inns

  • Hot breakfast items with two waffle flavors, meat, and eggs
  • Free high-speed internet access and daily newspaper
  • Flat-panel TV's in each room
  • Pool and/or exercise facilities available based on location
  • Spacious seating areas in the lobby

The Comfort Inns highlights above are subject to change without notice.

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