Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of SureStay Plus Hotel by Best Western San Bernardino South
Below are the verified reviews from guests that we have booked recently:
"Reviews are not current."
Overall Score2.0/5
We decided to give this hotel a chance because of the good reviews about cleanliness, came here for a soccer tournament, so we had a lot of families, but all it took was for them to check in and open the door. Rooms were not clean. They had an awful smell. Will not ever consider this chain of hotel again. Don?t be fooled but the pictures they have. Everything needs to be updated.
Cristina G. (Individual traveler, booked 1 room), from
21-Aug-2022 Verified Review, stayed from Fri Aug 19 to Sun Aug 21 2022 at a $135.99 average nightly rate.
"Smoking room it was terrible and smelled real bad."
Overall Score2.0/5
Bad very bad.
Paige C. (Individual traveler, booked 1 room), from
09-Mar-2022 Verified Review, stayed from Sat Mar 05 to Mon Mar 07 2022 at a $150.99 average nightly rate.
"Not Good"
Overall Score1.0/5
Checked in on 5/27, at Surestay in San Bernardino. The man at desk extremely rude. Not good!
Monica W. (Individual traveler, booked 1 room), from
28-May-2021 Verified Review, stayed from Thu May 27 to Fri May 28 2021 at a $137.99 average nightly rate.
Summary of Verified Reviews
74
Good
Summary of 640 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Fair highway hotel. Easily accessible by car and has restaurants and bars nearby.
WiFi
85/100
8 reviews
Good internet service. Average wifi quality.
Location
81/100
58 reviews
Great location, near nice bars and restaurants.Easy car access but inadequate parking.
Service
62/100
87 reviews
Service is relatively friendly.Great, professional service from reception and housekeeping.Hotel security can be an issue.
Room
58/100
174 reviews
Rooms are OK with typical minibars, although poorly-maintained.Poorly rated beds in out-of-date rooms, lacking in cleanliness.Poor quality TV's, furniture, and kitchenettes.Shower can be a problem.
Cleanliness
48/100
106 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Breakfast
37/100
31 reviews
Breakfast can be improved.
Amenities
22/100
40 reviews
Hotel buildings could use some improvement.Elevator in need of updating.
Pool
6/100
21 reviews
Pool should be renewed.
Rated 67/100 based on reviews from couples.
Location is great.
Location
80/100
15 reviews
Well-located, although unfortunately the parking isn't easy.
Service
59/100
21 reviews
Good reception but not overly friendly.
Room
49/100
41 reviews
Poorly cleaned and maintained rooms with poor beds and bathrooms.
Comfort
44/100
23 reviews
Uncomfortable, noisy rooms with poor beds.
Cleanliness
40/100
22 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Breakfast
35/100
12 reviews
Breakfast can be improved.
Amenities
18/100
10 reviews
Hotel buildings could use some improvement.
Pool
5/100
7 reviews
Pool should be renewed.
Rated 70/100 based on reviews from families.
Wonderful housekeeping.
Location
80/100
12 reviews
Great location.
Service
60/100
22 reviews
Good reception but not overly friendly.
Room
57/100
40 reviews
Rooms acceptably clean, but needing maintenance, with poor bathrooms.
Cleanliness
56/100
26 reviews
Room cleanliness is acceptable.
Breakfast
34/100
8 reviews
Breakfast can be improved.
Amenities
25/100
15 reviews
Hotel buildings could use some improvement.
Vibe
22/100
6 reviews
Vibe is not too good. Hotel could use some updating.
Pool
5/100
5 reviews
Pool should be renewed.
Rated 75/100 based on reviews from business travelers.
Great reception.
Service
66/100
5 reviews
Service is adequate.
Room
53/100
15 reviews
Room is all right. Bathrooms and rooms are untidy.
Comfort
52/100
7 reviews
Comfortable.
Cleanliness
48/100
11 reviews
Bathrooms and rooms are untidy.
Rated 68/100 based on reviews from solo travelers.
Great location. Great reception.
Location
83/100
8 reviews
Great location.
Service
61/100
10 reviews
Service is relatively friendly.
Room
55/100
11 reviews
Average rooms with standard beds.
Comfort
52/100
8 reviews
Beds are decent and generally comfortable.
Cleanliness
47/100
6 reviews
Could use a good cleaning.
Rated 64/100 based on reviews from all travelers.
Fair highway hotel. Easily accessible by car and has restaurants and bars nearby.
WiFi
85/100
8 reviews
Good internet service. Average wifi quality.
Location
82/100
56 reviews
Great location, near nice bars and restaurants.Easy car access but inadequate parking.
Service
62/100
85 reviews
Service is relatively friendly.Great, professional service from reception and housekeeping.Hotel security can be an issue.
Room
56/100
169 reviews
Mediocre rooms with poor maintenance and beds.Poorly cleaned rooms and bathrooms with substandard TV's and furniture.Shower can be a problem.
Cleanliness
47/100
105 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Breakfast
40/100
26 reviews
Breakfast can be improved.
Amenities
22/100
39 reviews
Hotel buildings could use some improvement.Elevator in need of updating.
Pool
6/100
20 reviews
Pool should be renewed.
Rated 68/100 based on reviews from families.
Wonderful housekeeping.
Location
81/100
11 reviews
Great location.
Service
61/100
21 reviews
Good reception but not overly friendly.
Cleanliness
56/100
26 reviews
Room cleanliness is acceptable.
Room
56/100
39 reviews
Rooms acceptably clean, but needing maintenance, with poor bathrooms.
Breakfast
35/100
6 reviews
Breakfast can be improved.
Amenities
25/100
15 reviews
Hotel buildings could use some improvement.
Vibe
22/100
6 reviews
Vibe is not too good. Hotel could use some updating.
Pool
5/100
5 reviews
Pool should be renewed.
Rated 59/100 based on reviews from couples.
Location is great.
Location
80/100
14 reviews
Well-located, although unfortunately the parking isn't easy.
Service
59/100
20 reviews
Service is relatively friendly.
Room
48/100
40 reviews
Poorly cleaned and maintained rooms with poor beds and bathrooms.
Comfort
44/100
23 reviews
Uncomfortable, noisy rooms with poor beds.
Cleanliness
40/100
22 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Breakfast
34/100
11 reviews
Breakfast can be improved.
Amenities
18/100
10 reviews
Hotel buildings could use some improvement.
Pool
5/100
7 reviews
Pool should be renewed.
Rated 73/100 based on reviews from business travelers.
Great reception.
Service
66/100
5 reviews
Service is adequate.
Room
53/100
15 reviews
Room is all right. Bathrooms and rooms are untidy.
Comfort
52/100
7 reviews
Comfortable.
Cleanliness
48/100
11 reviews
Bathrooms and rooms are untidy.
Rated 64/100 based on reviews from solo travelers.
Great location. Great reception.
Location
83/100
8 reviews
Great location.
Service
61/100
10 reviews
Service is relatively friendly.
Room
54/100
10 reviews
Average rooms with standard beds.
Comfort
52/100
8 reviews
Beds are decent and generally comfortable.
Cleanliness
47/100
6 reviews
Could use a good cleaning.
Customer Reviews of SureStay Plus Hotel by Best Western San Bernardino South
3.7 of 5Overall
3.5 of 5Amenities
4.0 of 5Location
4.0 of 5Cleanliness
3.9 of 5Comfort
3.8 of 5Condition
3.8 of 5Neighborhood
4.0 of 5Service
3.7 of 5Value
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at SureStay Plus Hotel by Best Western San Bernardino South in San Bernardino, you'll be within a 5-minute drive of San Bernardino Golf Club and National Orange Show Events Center. This hotel is 2.4 mi (3.8 km) from Loma Linda University Medical Center and 9.8 mi (15.7 km) from University of California, Riverside.
Make yourself at home in one of the 82 guestrooms featuring refrigerators and microwaves. Flat-screen televisions are provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
San Bernardino Golf Club - 1 km / 0.6 mi Loma Linda University - 3.4 km / 2.1 mi Loma Linda University Medical Center - 3.5 km / 2.2 mi Inland Center Mall - 3.9 km / 2.4 mi National Orange Show Events Center - 4 km / 2.5 mi Fiesta Village Family Fun Park - 4.3 km / 2.6 mi Gonzales Community Center - 4.4 km / 2.7 mi San Bernardino County Museum - 5.8 km / 3.6 mi Arrowhead Regional Medical Center - 8.4 km / 5.2 mi The Lincoln Memorial Shrine - 10.1 km / 6.3 mi Redlands Community Hospital - 10.2 km / 6.3 mi Community Hospital of San Bernardino - 11.5 km / 7.2 mi Stahovich Mary-US Health Works Medical Group - 12.1 km / 7.5 mi Box Springs Mountain Reserve Park - 12.2 km / 7.6 mi University of Redlands - 12.3 km / 7.6 mi
The nearest airports are: Los Angeles - Ontario Intl. Airport (ONT) - 31.5 km / 19.6 mi San Bernardino, CA (SBD-San Bernardino Intl.) - 7.1 km / 4.4 mi
The preferred airport for SureStay Plus Hotel by Best Western San Bernardino South is Los Angeles - Ontario Intl. Airport (ONT).
Featured amenities include complimentary wired Internet access, a business center, and express check-out. Free self parking is available onsite.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a television in a common area.
Amenities / Features
Check In: 3:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 18
Wheelchair accessible (may have limitations)
Wheelchair accessible
Free RV, bus, truck parking
Pool umbrellas
Swimming pool
Free wired internet
Wheelchair-accessible registration desk
Pool hoist on site
Television in common areas
Free WiFi
Designated smoking areas
Number of outdoor pools - 1
Well-lit path to entrance
Number of buildings/towers - 1
Total number of rooms - 82
Professional property host/manager
No cribs (infant beds) available
No rollaway/extra beds available
Minimum guest age is 18
No elevators
Assistive listening devices available
In-room accessibility
Wheelchair accessible parking
Parking onsite
Free newspapers in lobby
Express check-out
Multilingual staff
Business center
24-hour front desk
Laundry facilities
Free self parking
Computer station
Pool sun loungers
Airport & Shuttle Information
Ontario International Airport
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
Free hot Breakfast
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Pet maximum weight in lb is 80
Maximum number of pets per room 2
Pet maximum weight in kg is 36
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed
Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room with a 80 pound weight limit. Additional pet types (cats, birds, etc) may be accepted at the hotel's discretion. Pet rate is $20.00 per day with a $150 per week maximum. A refundable cleaning & damage deposit of $100.00 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair/cleaning.
Parking Info
We offer FREE self parking, which is based on avalibility. We also offer FREE truck/RV parking.
Internet / WiFI
We offer FREE Wi-Fi access throughout the hotel.
Misc Fees / Policies
Pet fee: USD 30 per pet, per day plus USD 50.00 one-time cleaning fee
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: USD 100.00 per stay
Breakage deposit: USD 100 per stay
We have included all charges provided to us by the property.
Pool access available from 10:00 AM to 9:00 PM.
Only registered guests are allowed in the guestrooms.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
We have adopted safe cleaning methods based on the We care clean protocols adopted by Best Western
Property is cleaned with disinfectant
Staff wears personal protective equipment
Guests are provided with free hand sanitizer
Social distancing measures are in place
Individually-wrapped food options are available for breakfast
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitization practices of SafeStay (AHLA - USA)
Masks are compulsory at the property
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Property confirms they are implementing enhanced cleaning measures
About SureStay
The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV?s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV?s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.
The SureStay highlights above are subject to change without notice.
"I was able to find something that suited my needs and I was in contact with the hotel directly. The service was very user friendly, quick and efficient. I will definitely be using this service again." S.B. - Ottawa, Canada
