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SureStay Hotel by Best Western Florence

8075 Steilen Dr, Florence, KY 41042 US near Exit 180-A on I-71 (~0.6mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near UC Health Stadium
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Poor
2.0/5

Based on 618 guest reviews

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  • Free RV, bus, truck parking
  • Free WiFi
  • Stair-free path to entrance
  • 24-hour fitness facilities
  • Free continental breakfast
  • Free breakfast
  • Smoke-free property
  • Free self parking
  • Fitness facilities
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10/01/2022 - 10/02/2022
Searching all hotel inventory networks
5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of SureStay Hotel by Best Western Florence

Below are the verified reviews from guests that we have booked recently:
"We were charged $282.46, $85.69, $85.69, so we were charged TWICE, hotel personnel said it would be "
Overall Score2.0/ 5
I am willing to pay $85.69 twice that's all.
(Group coordinator, booked 2 rooms), from US flag
14-Sep-2022 Verified Review, stayed from Sat Sep 03 to Sun Sep 04 2022 at a $106.99 average nightly rate.
"Not what I expected."
Overall Score3.0/ 5
At one time you couldn't fail with Best Western facilities but this did not meet my expectations. Exterior had been updated but interior had not. Broken caulking in bathroom, curtains did not close all the way so you could walk around easily in the dark, heat/air would not maintain consistent temp, breakfast foods would run out before 8 and staff did not replenish, hallways do not meet the 6 ft fire safety codes.
(Individual traveler, booked 1 room), from US flag
20-Mar-2022 Verified Review, stayed from Wed Mar 16 to Sun Mar 20 2022 at a $75.01 average nightly rate.
"This place is a drug haven resort."
Overall Score1.0/ 5
Very noisy. People coming and going all night. Smoke Free facility that’s smells like an ashtray. I witnessed a drug deal in the hall three rooms down from me. Long term residential facility. I’m sorry I ever dealt with this place. I actually left at 0300 do to the noise and partying.
(Individual traveler, booked 1 room), from US flag
25-Jan-2022 Verified Review, stayed from Fri Jan 21 to Sat Jan 22 2022 at a $68.99 average nightly rate.
"Very clean employee's were very nice and polite."
Overall Score5.0/ 5
I would recommend anyone to stay.
(Individual traveler, booked 1 room), from US flag
01-Dec-2021 Verified Review, stayed from Wed Nov 24 to Sun Nov 28 2021 at a $75.49 average nightly rate.
"Very clean, employees were very nice and polite."
Overall Score5.0/ 5
I would recommend to anyone.
(Individual traveler, booked 1 room), from US flag
01-Dec-2021 Verified Review, stayed from Wed Nov 24 to Sun Nov 28 2021 at a $75.49 average nightly rate.
"Beautiful"
Overall Score5.0/ 5
Really nice place, close to everything and nice staff.,.
(Individual traveler, booked 1 room), from US flag
06-Apr-2021 Verified Review, stayed from Thu Apr 01 to Sat Apr 03 2021 at a $71.49 average nightly rate.
"Good Deal"
Overall Score4.0/ 5
It was nice and clean and recently updated and was at a really good price. definitely recommend.
(Individual traveler, booked 1 room), from US flag
23-Nov-2019 Verified Review, stayed from Sat Nov 23 to Sun Nov 24 2019 at a $43.97 average nightly rate.
"Poor Directions"
Overall Score1.0/ 5
Got charged but never got there. The lady on the reservations told us to head south we were supposed to head north.
(Individual traveler, booked 1 room), from US flag
17-Oct-2019 Verified Review, stayed from Mon Oct 14 to Tue Oct 15 2019 at a $69.00 average nightly rate.
"On our way to Great Lakes of MI."
Overall Score4.0/ 5
Good location..great people who work there very polite and helpful. Great price too. Clean room and comfortable bed Breakfast also good! Would stay again definitely!
(Individual traveler, booked 1 room), from US flag
12-Jun-2019 Verified Review, stayed from Tue Jun 11 to Wed Jun 12 2019 at a $64.00 average nightly rate.
"Smoke smell everywhere, questionable characters, price discrepancy, not good service"
Overall Score2.0/ 5
We arrived in the parking lot and the first thing I noticed was three people in the parking lot talking about getting what they need(drugs). So my husband went up to the front desk, and I stayed in the car with the kids. The guy at the desk said he had the reservation we made online for two days, but that the total was $70 something. When I found out I was surprised and said I thought the total was already paid and it was $101.00. It turns out that it had been paid already in full when I made the reservation with an online service. Apparently the hotel got $70, and the online service got $30. At any rate, I was disappointed that I got a $35 room when I thought I was getting a $50 room, but there are no refunds after you check in, and so we moved in all our stuff. The first thing I noticed was that the whole place reeked of cigarette smoke and there were people walking in and out of the non smoking hallways with cigarettes going. We got into the small room with two double beds and there was a light bulb out and the door on the bedside table did not open and shut properly and was unusable. We had stated that there was 2 adults and two children staying with us yet there was only two bath towels. I was going to ask the front desk for extras but he was walking outside white as a ghost with his shirt hanging out. The police showed up there at least twice while we were there, and my husband said there was a forensic team there in the morning. No one came to clean our room after the first night, and the garbage I set out in the hallway never got picked up. There were cigarette burns on the blankets and the pillows were all flat. I went to the store and bought two towels and a pillow to try to make myself more comfortable. Oh, yeah, the TV turned on by itself at like midnight both nights, and there was a fire alarm going off the second night after a fight had broke out in the hallway. I wish I was making this up people. This was an absolute nightmare, and it practically ruined our trip because I tried to tell my husband I wanted to leave after seeing the place, but he refused, so that set a bad vibe for the rest of the stay. At the end of the trip I was so fed up I told my husband I wanted a divorce because he was insensitive about the whole thing. The continental breakfast was ok and consisted of coffee, milk, cereal, and those little frosted donuts, and mini muffins that you get at the grocery store with 6 month expirations on them.
(Individual traveler, booked 1 room), from US flag
11-Nov-2013 Verified Review

Summary of Verified Reviews

58
Poor

Summary of 622 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 58/100 based on reviews from all travelers.

Easily accessible by car and has restaurants and bars nearby. Vibe is not too good.

Location

89/100
74 reviews

Great location, near nice bars and restaurants. Good car access, but so-so parking.

Service

66/100
111 reviews

Service and reception relatively professional and friendly but housekeeping is not great. Hotel security can be an issue.

Room

42/100
238 reviews

Outdated, rooms with poor cleanliness and maintenance. Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great. Small rooms and poor A/C, but decent beds. Shower can be a problem.

Breakfast

34/100
60 reviews

Breakfast can be improved.

Cleanliness

25/100
192 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

23/100
59 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating.

Amenities

15/100
102 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 51/100 based on reviews from families.

Location is great.

Location

89/100
19 reviews

Great location with good access by car.

Service

67/100
35 reviews

Acceptable and friendly service with a great reception.

Breakfast

34/100
24 reviews

Breakfast can be improved.

Room

32/100
72 reviews

Badly rated cleanliness in rooms and bathrooms, and poor furniture. Room need better maintenance, and minibars are not great. Shower can be a problem.

Cleanliness

21/100
70 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

20/100
24 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating.

Amenities

18/100
38 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Rated 56/100 based on reviews from couples.

Good accessibility by car. Friendly service.

Location

90/100
25 reviews

Great location with good access by car.

Service

67/100
25 reviews

Acceptable and friendly service with a great reception.

Room

40/100
50 reviews

Poorly cleaned and maintained rooms, especially bathrooms, with poor furniture. Average beds.

Breakfast

35/100
18 reviews

Breakfast can be improved.

Cleanliness

26/100
37 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

16/100
16 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating.

Amenities

15/100
21 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Rated 58/100 based on reviews from business travelers.

Room

38/100
10 reviews

Rooms could be cleaner.

Cleanliness

25/100
7 reviews

Rooms could be cleaner.

Rated 69/100 based on reviews from solo travelers.

Great location.

Location

89/100
7 reviews

Great location.

Service

66/100
7 reviews

Service is adequate.

Room

41/100
11 reviews

Room needs to be improved.

Cleanliness

33/100
5 reviews

Could use a good cleaning.

Rated 50/100 based on reviews from all travelers.

Easily accessible by car and has restaurants and bars nearby. Vibe is not too good.

Location

89/100
73 reviews

Great location, near nice bars and restaurants. Good car access, but so-so parking.

Service

65/100
107 reviews

Service and reception relatively professional and friendly but housekeeping is not great. Hotel security can be an issue.

Room

41/100
232 reviews

Neglected rooms with poor air conditioning, TV's, and kitchenettes. Small, inadequately cleaned and badly furnished rooms and bathrooms. Average beds. Shower can be a problem.

Breakfast

33/100
58 reviews

Breakfast can be improved.

Cleanliness

25/100
186 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

24/100
57 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating.

Amenities

15/100
101 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 43/100 based on reviews from families.

Location is great.

Location

88/100
18 reviews

Great location with good access by car.

Service

65/100
31 reviews

Acceptable and friendly service with a great reception.

Breakfast

35/100
23 reviews

Breakfast can be improved.

Room

31/100
68 reviews

Badly rated cleanliness in rooms and bathrooms, and poor furniture. Room need better maintenance, and minibars are not great. Shower can be a problem.

Vibe

21/100
23 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating.

Cleanliness

21/100
65 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

18/100
37 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Rated 54/100 based on reviews from couples.

Good accessibility by car. Friendly service.

Location

90/100
25 reviews

Great location with good access by car.

Service

67/100
25 reviews

Acceptable and friendly service with a great reception.

Room

39/100
49 reviews

Poorly cleaned and maintained rooms, especially bathrooms, with poor furniture. Average beds.

Breakfast

34/100
17 reviews

Breakfast can be improved.

Cleanliness

26/100
37 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

16/100
16 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating.

Amenities

15/100
21 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Rated 49/100 based on reviews from business travelers.

Room

38/100
10 reviews

Rooms could be cleaner.

Cleanliness

25/100
7 reviews

Rooms could be cleaner.

Rated 69/100 based on reviews from solo travelers.

Great location.

Location

89/100
7 reviews

Great location.

Service

66/100
7 reviews

Service is adequate.

Room

41/100
11 reviews

Room needs to be improved.

Cleanliness

33/100
5 reviews

Could use a good cleaning.

Review Semantics by TrustYou

Property Description

With a stay at SureStay Hotel by Best Western Florence in Florence, you'll be 12.3 mi (19.8 km) from Northern Kentucky Convention Center and 13 mi (20.9 km) from Paul Brown Stadium. This hotel is 13.4 mi (21.6 km) from Cincinnati Music Hall and 14.8 mi (23.8 km) from Newport on the Levee.

Take advantage of the hotel's room service. A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.

Make yourself at home in one of the 92 air-conditioned rooms featuring refrigerators and microwaves. 37-inch LED televisions are provided, with cable programming available. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

Florence Antique Mall - 1.4 km / 0.9 mi
UC Health Stadium - 1.5 km / 1 mi
Florence Mall - 2.2 km / 1.4 mi
Brighton Recovery Center - 3.9 km / 2.4 mi
World of Golf - 3.9 km / 2.4 mi
Turfway Park - 7.2 km / 4.5 mi
Crestview Hills Mall Shopping Center - 10.7 km / 6.6 mi
Thomas More College - 11.4 km / 7.1 mi
Scudder Field - 12.2 km / 7.6 mi
General Ormsby Mitchell Park - 12.7 km / 7.9 mi
St. Elizabeth Healthcare Center - 13.6 km / 8.4 mi
The Abner Gaines House - 13.9 km / 8.6 mi
Ohio River - 14.1 km / 8.8 mi
Anderson Ferry Terminal - 14.6 km / 9.1 mi
Walton Community Park - 16.1 km / 10 mi

The nearest airports are:
Cincinnati-Northern Kentucky Int'l Airport (CVG) - 14.5 km / 9 mi
Cincinnati, OH (LUK-Cincinnati Municipal - Lunken Field) - 31.9 km / 19.8 mi
Hamilton, OH (HAO-Butler County Regional) - 59.7 km / 37.1 mi

The preferred airport for SureStay Hotel by Best Western Florence is Cincinnati-Northern Kentucky Int'l Airport (CVG).

Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and a vending machine.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Wheelchair accessible (may have limitations)
  • Free RV, bus, truck parking
  • Vending machine
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Well-lit path to entrance
  • Upper floors accessible by stairs only
  • In-room accessibility
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Roll-in shower
  • Accessible bathroom
  • 24-hour fitness facilities
  • Free continental breakfast
  • Number of buildings/towers - 1
  • Year Built - 1970
  • Total number of rooms - 92
  • Number of floors - 2
  • Professional property host/manager
  • No rollaway/extra beds available
  • No elevators
  • Free breakfast
  • Handrails in stairways
  • Handrails in hallways
  • 24-hour front desk
  • Daily
  • Safe-deposit box at front desk
  • Smoke-free property
  • Coffee/tea in common areas
  • Laundry facilities
  • Free self parking
  • Fitness facilities
  • Wheelchair accessible path of travel
  • 24-hour business center

Airport & Shuttle Information

N.Kentucky/Cincinnati airport(CVG) is only 10 miles from the hotel. A one way taxi cost around 16.00 US dollars.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Full hot breakfast, easy access off the interstate.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 50

Maximum number of pets per room 2

Pet maximum weight in kg is 23

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

We are pet friendly and allow up to two dogs in a rented room. The size limit for any one dog shall be 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotelâ??s approval prior to arrival. The pet friendly rate is $25 per day with a $150 per week maximum. A refundable cleaning and damage deposit of $25 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning.

Parking Info

Complimentary parking. Bus parking available.

Internet / WiFI

Free High-Speed internet.

Misc Fees / Policies

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available for breakfast

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About SureStay

  • The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
  • SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
  • Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
  • The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
  • SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.

The SureStay highlights above are subject to change without notice.

Hotel Rate Trends at SureStay Hotel by Best Western Florence

Rate fluctuations of SureStay Hotel by Best Western Florence

The graph above is averages of room rates for both group/meeting rates and the lowest online individual rates our rate checker could find at the time the group offer was placed. The most competitive group rate shown is 15.0% in July 2020 and the highest average individual rate is $80 in the month of April 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at SureStay Hotel by Best Western Florence in a month when rates are lower.

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