Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of The Westin Washington D.c. City Center
Below are the verified reviews from guests that we have booked recently:
"Terrible"
Overall Score1.0/5
I have reached out to hotel planner twice within the last two days and had no response. The hallways have bad smell, rooms are musty and dirty. Asked to have the room cleaned and was turned down and told they don’t.
Janna U. (Individual traveler, booked 1 room), from
27-Jul-2021 Verified Review, stayed from Sat Jul 24 to Wed Jul 28 2021 at a $138.77 average nightly rate.
"Discrimination"
Overall Score1.0/5
I was completely ignored all weekend I felt very discriminated against, the way I dress, my age and the fact I was there for an anime convention. I’m there was only two valet people who help us and I appreciate that so much! We were also double cared for the room. I will never stay here again!
Hannah E. (Individual traveler, booked 1 room), from
30-Jul-2019 Verified Review, stayed from Sat Jul 27 to Sun Jul 28 2019 at a $169.00 average nightly rate.
"Faye the front desk manager was fantastic!"
Overall Score5.0/5
Overall we loved the hotel and the location was terrific but the staff including Faye, the front desk manager and also the concierge were fantastic. Excellent customer service! Bravo!
Colleen K. (Individual traveler, booked 1 room), from
10-Mar-2019 Verified Review, stayed from Thu Mar 07 to Fri Mar 08 2019 at a $98.38 average nightly rate.
Summary of Verified Reviews
85
Very Good
Summary of 875 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Very good for traveling with friends. Fantastic service. Great location.
Wellness Area
92/100
9 reviews
Awesome wellness and fitness areas.
Location
80/100
151 reviews
Great location. Pricey, inconvenient parking.Great sightseeing, restaurants and shopping nearby.
Service
73/100
189 reviews
Friendly service in reception, but less friendly in the restaurant.Service professionalism and housekeeping are average.Valet service is ok. Room service could have been improved.
Vibe
65/100
48 reviews
Decent vibe. Pleasant entrance area. Hotel could use some updating.Relatively friendly Atmosphere. Good for traveling with friends.Awesome for families. Good for business people.
Room
58/100
161 reviews
Fairly clean, but aged, poorly maintained rooms with less clean bathrooms.Rooms adequately-sized with alright beds and some views.Kitchenette, minibar, A/C and furniture not great quality.Shower can be a problem.
Cleanliness
58/100
104 reviews
Cleanliness is lacking in rooms and bathrooms.Moderately clean hotel facilities.
Comfort
50/100
82 reviews
Mediocre comfort, room sizes and beds.Deficient A/C and too noisy rooms.
WiFi
45/100
14 reviews
Wifi quality could be improved.
Bar
45/100
19 reviews
Bar could improve.
Food
42/100
32 reviews
Food is unimpressive and pricey.
Value
33/100
60 reviews
Value for money could be better. Food is a bit overpriced.
Breakfast
20/100
11 reviews
Breakfast can be improved.
Rated 83/100 based on reviews from families.
Pleasant entrance area. Great shopping.
Location
81/100
43 reviews
Great location. Pricey, inconvenient parking.
Service
73/100
45 reviews
Friendly service and great reception.
Vibe
62/100
8 reviews
Decent vibe.
Cleanliness
56/100
26 reviews
Rooms and bathrooms inadequately cleaned.
Room
52/100
35 reviews
Average-sized rooms with alright beds.Complaints about maintenance and cleanliness in rooms and bathrooms.
Comfort
47/100
25 reviews
Rooms relatively spacious with acceptable beds but lacking in comfort.
Food
44/100
8 reviews
Food could be better.
Value
30/100
14 reviews
Value for money could be better.
Rated 82/100 based on reviews from solo travelers.
Fantastic service. Great location.
Location
74/100
5 reviews
Great location.
Room
56/100
5 reviews
Room is all right.
Value
30/100
5 reviews
Value for money could be better.
Rated 86/100 based on reviews from couples.
Great location.
Location
81/100
5 reviews
Great location.
Room
55/100
7 reviews
Room is all right.
Rated 77/100 based on reviews from all travelers.
Very good for traveling with friends. Fantastic service. Great location.
Wellness Area
92/100
9 reviews
Awesome wellness and fitness areas.
Location
81/100
145 reviews
Great location. Pricey, inconvenient parking.Great sightseeing, restaurants and shopping nearby.
Service
73/100
186 reviews
Friendly service in reception, but less friendly in the restaurant.Service professionalism and housekeeping are average.Valet service is ok. Room service could have been improved.
Vibe
62/100
46 reviews
Decent vibe. Pleasant entrance area. Hotel could use some updating.Relatively friendly Atmosphere.
Room
58/100
157 reviews
Rooms and beds are adequate.Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms.Kitchenette, minibar, A/C and furniture not great quality.Shower can be a problem.
Cleanliness
57/100
101 reviews
Cleanliness is lacking in rooms and bathrooms.Moderately clean hotel facilities.
Comfort
48/100
79 reviews
Uncomfortable, with guests complaining about noise and the A/C.Average-sized rooms with alright beds.
Bar
45/100
19 reviews
Bar could improve.
WiFi
45/100
14 reviews
Wifi quality could be improved.
Food
44/100
30 reviews
Food is unimpressive and pricey.
Value
33/100
58 reviews
Value for money could be better. Food is a bit overpriced.
Breakfast
21/100
10 reviews
Breakfast can be improved.
Rated 80/100 based on reviews from families.
Pleasant entrance area. Great shopping.
Location
81/100
40 reviews
Well-located, although unfortunately the parking isn't easy.
Service
73/100
43 reviews
Friendly service and great reception.
Vibe
62/100
8 reviews
Decent vibe.
Cleanliness
56/100
25 reviews
Rooms and bathrooms inadequately cleaned.
Room
52/100
34 reviews
Average-sized rooms with alright beds.Complaints about maintenance and cleanliness in rooms and bathrooms.
Comfort
46/100
24 reviews
Rooms relatively spacious with acceptable beds but lacking in comfort.
Food
45/100
6 reviews
Food could be better.
Value
29/100
12 reviews
Value for money could be better.
Rated 84/100 based on reviews from solo travelers.
Great location.
Location
74/100
5 reviews
Great location.
Room
56/100
5 reviews
Room is all right.
Value
30/100
5 reviews
Value for money could be better.
Rated 81/100 based on reviews from couples.
Great location.
Location
81/100
5 reviews
Great location.
Room
55/100
7 reviews
Room is all right.
Rated 86/100 based on reviews from all travelers.
Very good for traveling with friends. Fantastic service. Great location.
Customer Reviews of The Westin Washington D.c. City Center
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Perfectly situated in the heart of Washington, D.C. within walking distance or a short commute ride to virtually any destination in the city.410 beautifully appointed guest rooms with Westin Heavenly Beds and Heavenly Showers in all rooms. All guest rooms include cordless two-line telephone with data port and voice mail, wired and wireless high-speed Internet access, 32" flat screen TV, cable television with in-room movies, work desk with Herman Miller Aeron ergonomic chair, Starbucks coffee maker, lap top safe, iron and ironing board.Over 16,000 square feet of meeting and event space. 6,272 square-foot National Ballroom seats up to 400 for banquets, 16 meeting rooms, Audiovisual services on property, Creative Catering Managers and wired and wireless Internet access in all meeting rooms (surcharge).
Green Sustainability
Make a Green Choice
Amenities / Features
Check In: 3:00 pm - 12:00 pm
Check Out: 12:00 pm
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Car rental
Central location
Charge for early check out
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Restaurant
24 hours room service
Safe in rooms
Self controlled heating/cooling system
Shop
Shower
Solarium
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
TV Channel: HBO
TV Channel: Showtime
Travellers cheques accepted
Voicemail
Airport & Shuttle Information
Ronald Reagan Washington National Airport, 5 miles, no shuttle available & $20 one-way taxiWashington Dulles International Airport, 25 miles, no shuttle availble & $40-$50 one-way taxi
Local Shuttle Info: Taxi service is available 24 hours seven days a week. Cost varies
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed. No charge for pets. Weight restriction of up to 40 lbs. Please note, pets cannot be left alone in room.
About Westin
Designed for wellness
Comfortable beds: Westin Heavenly Bed
Healthy foods and world class fitness areas
Over 200 locations worldwide
The Westin highlights above are subject to change without notice.
