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Holiday Inn Express Hotel & Suites Asheville Outlets

12 Rocky Ridge Road, Asheville, NC 28806 US near Exit 33 on I-26 (~0.1mi)
View Map Reservations: +1-800-760-7718
2.0 Star Property
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5

Based on 909 guest reviews

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  • We have an outdoor pool
  • The Avg. Group Discount is 6.5%!
  • Gym is available on property
  • 108 rooms in hotel
  • 6 floors in hotel
  • 21 suites in hotel
  • Check-in time: 3:00pm
  • Groups & Meetings rating of 10.0/10
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12/07/2021 - 12/08/2021
Searching all hotel inventory networks
7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Holiday Inn Express Hotel & Suites Asheville Outlets

Below are the verified reviews from guests that we have booked recently:
"Friendly service. Clean room."
Overall Score5.0/ 5
MY FAMILY PREFERS STAYING AT A HOLIDAY INN WHEN WE TRAVEL.
(Individual traveler, booked 1 room), from US flag
18-Jun-2021 Verified Review, stayed from Thu Jun 17 to Fri Jun 18 2021 at a $157.99 average nightly rate.
"Problem"
Overall Score1.0/ 5
Booked two beds. Got to hotel and they said I booked first available. Not happy. Gave roll away. Very upset.
(Individual traveler, booked 1 room), from US flag
17-Jun-2021 Verified Review, stayed from Thu Jun 17 to Fri Jun 18 2021 at a $157.99 average nightly rate.
"I’m a disabled senior who slipped on water and slide and tripped in your wet parking lot and raised "
Overall Score1.0/ 5
I asked for something to clean and bandage my knee that was bleeding and the clerk gave me two bandages and an antibiotic. I needed peroxide but he didn’t have it. I asked to fill out an accident report and he told me he couldn’t locate one and he would have to wait for his manager. I left an email to have the manager contact me and ended up having to call the manager to report the information. The manager said that there was an accident report available and the clerk didn’t know where it was. I filed a report with her and asked for a copy of the document and was met with resistance and informed that it was an internal document. I asked for the insurance information and was told that they would be contacting me and hope that I would keep them informed. I’m still waiting for their call to check on my injuries. I was told to google a doctor and hospital and read the reviews I don’t want to read re.
(Individual traveler, booked 1 room), from US flag
13-Jun-2021 Verified Review, stayed from Mon Jun 07 to Wed Jun 09 2021 at a $128.99 average nightly rate.
"Excellent"
Overall Score5.0/ 5
Great mattress, very clean, hot breakfast. Loved the sheets too.
(Individual traveler, booked 1 room), from US flag
13-Apr-2021 Verified Review, stayed from Sun Apr 11 to Mon Apr 12 2021 at a $101.99 average nightly rate.
"Wonderful experience. Friendly and efficient staff."
Overall Score5.0/ 5
property was very clean and comfortable.
(Individual traveler, booked 1 room), from US flag
09-Sep-2020 Verified Review, stayed from Sun Sep 06 to Mon Sep 07 2020 at a $75.10 average nightly rate.
"Nice clean room; very comfortable beds."
Overall Score5.0/ 5
The only negatives were the bathroom exhaust fan did not do a good job, and, of course the limited breakfast a boiled egg would have been nice.
(Individual traveler, booked 1 room), from US flag
18-Aug-2020 Verified Review, stayed from Sat Aug 15 to Sun Aug 16 2020 at a $119.00 average nightly rate.
"Holiday inn Asheville."
Overall Score5.0/ 5
Clean, great location. Close to arboretum and blue ridge parkway. Easy drive to anywhere in Asheville. We’ll stay here again.
(Individual traveler, booked 1 room), from US flag
09-Oct-2019 Verified Review, stayed from Sat Oct 05 to Mon Oct 07 2019 at a $153.34 average nightly rate.
"Internet and TV service not so good."
Overall Score2.0/ 5
I checked into my hotel and the TV wasn't working. It said the signal was weak. I called the front desk and someone came up and just unplugged a cable from the back and plugged it back in. This did work, but I then had to do that every time I turned the TV on. Also, I had a hard time connecting my laptop to the wi fi. Sometimes it would connect and other times, it wouldn't. I even called the number provided for these issues. The first time, they couldn't help and said it was because I was using a work laptop. So, I contacted Tech Services at work, who said there was no reason it shouldn't connect. The second time I called, I was able to connect. However, I had issues trying to connect a couple more times. Also, the clock in the room didn't show certain times because some of the digital lines no longer worked. I stayed here once before on a business trip and it was great, which is why I chose to stay here again. However, with all the other hotels in the area, I will try a different one next time.
(Individual traveler, booked 1 room), from US flag
06-May-2019 Verified Review, stayed from Sun Apr 28 to Fri May 03 2019 at a $92.46 average nightly rate.

Summary of Verified Reviews

93
Excellent

Summary of 744 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 93/100 based on reviews from all travelers.

"Excellent business hotel. Awesome rooms and service in a great location. Great pool. Awesome vibe."

Cleanliness

96/100
141 reviews

"Clean hotel facilities. Clean rooms."

Service

95/100
169 reviews

"Efficient, friendly service with a nice reception."

Location

95/100
115 reviews

"Great location with good access by car." Near to the city centre with good shopping options nearby.

Room

89/100
180 reviews

"Modern rooms with excellent views." Beautiful bathrooms and comfortable beds in large, clean rooms. Okay balcony and decently kept up rooms. Great shower.

Pool

87/100
16 reviews

"Great pool."

Breakfast

87/100
79 reviews

"Great and affordable breakfast."

Wellness Area

85/100
7 reviews

"Great wellness & sports facilities."

Vibe

81/100
34 reviews

"Awesome vibe. Modern Hotel. Friendly atmosphere." Good for business people. Great for a wellness holiday. Good choice for a city trip.

Comfort

80/100
83 reviews

"Very comfortable, spacious, and quiet rooms with wonderful beds."

Food

78/100
15 reviews

"Food is great, especially the desserts."

Amenities

69/100
55 reviews

"Hotel buildings are alright and facilities are modern."

Rated 92/100 based on reviews from families.

"Great pool. Great shopping."

Location

96/100
34 reviews

"Great location, with good shopping nearby and easy access by car."

Cleanliness

95/100
33 reviews

"Clean hotel facilities. Clean rooms."

Service

95/100
51 reviews

"Friendly service and great reception."

Pool

87/100
5 reviews

"Great pool."

Room

87/100
53 reviews

"Big, clean rooms with great bathrooms. Excellent beds and great views." Great shower.

Breakfast

86/100
21 reviews

"Tasty breakfast."

Comfort

79/100
24 reviews

"Large, comfortable rooms, reasonably quiet with great beds."

Vibe

78/100
7 reviews

"Awesome vibe."

Amenities

71/100
18 reviews

"Nice building."

Rated 87/100 based on reviews from couples.

"Comfortable beds. Tasty breakfast."

Cleanliness

96/100
5 reviews

"Clean."

Location

95/100
9 reviews

"Great location."

Service

92/100
9 reviews

"Fantastic service."

Breakfast

86/100
11 reviews

"Tasty breakfast."

Room

83/100
13 reviews

"Excellent rooms with wonderful beds."

Comfort

77/100
11 reviews

"Comfortable rooms and beds."

Amenities

68/100
5 reviews

"Average hotel building."

Rated 90/100 based on reviews from all travelers.

"Excellent business hotel. Awesome rooms and service in a great location. Great pool. Awesome vibe."

Cleanliness

96/100
141 reviews

"Clean hotel facilities. Clean rooms."

Service

95/100
169 reviews

"Efficient, friendly service with a nice reception."

Location

95/100
115 reviews

"Great location with good access by car." Near to the city centre with good shopping options nearby.

Value

90/100
28 reviews

"Best value for money. Fair breakfast prices."

Room

89/100
180 reviews

"Modern rooms with excellent views." Beautiful bathrooms and comfortable beds in large, clean rooms. Okay balcony and decently kept up rooms. Great shower.

Breakfast

88/100
78 reviews

"Great and affordable breakfast."

Pool

87/100
16 reviews

"Great pool."

Wellness Area

85/100
7 reviews

"Great wellness & sports facilities."

Vibe

81/100
34 reviews

"Awesome vibe. Modern Hotel. Friendly atmosphere."

Comfort

80/100
83 reviews

"Very comfortable, spacious, and quiet rooms with wonderful beds."

Food

78/100
15 reviews

"Food is great, especially the desserts."

Amenities

69/100
55 reviews

"Hotel buildings are alright and facilities are modern."

Rated 90/100 based on reviews from families.

"Great view. Great shopping."

Location

96/100
34 reviews

"Great location, with good shopping nearby and easy access by car."

Cleanliness

95/100
33 reviews

"Clean hotel facilities. Clean rooms."

Service

95/100
51 reviews

"Friendly service and great reception."

Pool

87/100
5 reviews

"Great pool."

Breakfast

87/100
20 reviews

"Tasty breakfast."

Room

87/100
53 reviews

"Big, clean rooms with great bathrooms. Excellent beds and great views." Great shower.

Comfort

79/100
24 reviews

"Large, comfortable rooms, reasonably quiet with great beds."

Vibe

78/100
7 reviews

"Awesome vibe."

Amenities

71/100
18 reviews

"Nice building."

Rated 87/100 based on reviews from couples.

"Tasty breakfast. Comfortable beds."

Cleanliness

96/100
5 reviews

"Clean."

Location

95/100
9 reviews

"Great location."

Service

92/100
9 reviews

"Fantastic service."

Breakfast

86/100
11 reviews

"Tasty breakfast."

Room

83/100
13 reviews

"Excellent rooms with wonderful beds."

Comfort

77/100
11 reviews

"Comfortable rooms and beds."

Amenities

68/100
5 reviews

"Average hotel building."

Review Semantics by TrustYou

Property Description

Welcome to the newly renovated Holiday Inn Express Hotel & Suites at Biltmore Square Mall. Our hotel is located just minutes from the Biltmore Estate and Historic Downtown Asheville. Each morning you can dine on our “smart start” complimentary deluxe continental breakfast buffet, featuring over 30 items. After breakfast relax in our elegant lobby by the fireplace, or visit one of the many attractions nearby the hotel, such as the Biltmore Estate, Historic Downtown Asheville, NC Arboretum, Blue Ridge Parkway, and Grove Arcade. We offer a complimentary welcome reception, with fresh baked cookies and refreshments for groups, as well as express check in and check out for groups. We have plenty of free parking and plenty of space for large vans and motor coaches. After a workout in our fitness center, our oversized heated indoor spa is an excellent way for you to relax, or you can go for a swim in our outdoor pool. Catch up on work in our 24 hour business center, or bring your laptop and take advantage of our hotel’s Free High Speed Wireless Internet Access. The Holiday Inn Express Hotel & Suites is an excellent choice for your next meeting. Our hotel has a meeting room that can accommodate up to 36 people, and a boardroom that can accommodate up to 10 people. Audiovisual equipment, snacks, drinks, and meals can be provided. The Holiday Inn Express Hotel & Suites is the “smart” choice for lodging and meeting space in Asheville.

Amenities / Features


  • Check In: 4:00 pm - anytime
  • Check Out: 11:00 am
  • Fitness and health center
  • Laundry facilities
  • Office or business center
  • Private car parking
  • Spa
  • Swimming pool - outdoor

Airport & Shuttle Information

We are only 7 miles from the Asheville Airport. There are a variety of taxi services and shuttle services available from the airport to our hotel for a small fee.

Local Shuttle Info: None

Breakfast Information

Complimentary breakfast included

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Parking Info

We are unable to accommodate commercial-sized Trucks, Trailers, RVs, or buses not with a tour group due to the egresses of our parking lot.

Internet / WiFI

Wi-Fi included in the room rate

Cleaning Policies

We exceed all recommended brand standards regarding cleaning and sanitization.

About Holiday Inn Express

  • Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
  • Have their own 100% Arabica Smart Roast Coffee
  • Free high-speed internet service in every room
  • eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
  • Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
  • Unlimited free local and toll-free calls

The Holiday Inn Express highlights above are subject to change without notice.

Hotel Rate Trends at Holiday Inn Express & Suites Asheville Sw Outlet Center Area

Rate fluctuations of Holiday Inn Express & Suites Asheville Sw Outlet Center Area

The graph above is averages of room rates for both group/meeting prices and the lowest online individual rates our system could find at the time the group offer was submitted. The most competitive group/meeting discount shown is 20.8% in December 2021 and the highest average individual rate is $191 in the month of October 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Express & Suites Asheville Sw Outlet Center Area in a month when rates are lower.

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Testimonials:

Testimonials icon
"I truly love the service your company offers and will use it again for future group reservations. I also have recommended it to several of my friends. Keep up the good work!!!" K.D. - Natchitoches, LA

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