Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Extended Stay America Suites Memphis Wolfchase Galleria
Below are the verified reviews from guests that we have booked recently:
"Very unhappy experience!"
Overall Score1.0/5
Booked ahead of time a handicapped suite to accommodate three adults. Upon arrival we were given a regular room with a king bed and a sleeper sofa. So small you could hardly turn around in it especially the bath with just a tub! Called front desk and asked for a suit to accommodate three adults we were moved to 3rd floor to a two room suite with two double beds and a small kitchen which had no dishes no silverware no pots or pans no drinking glasses not even dish washer detergent or coffee pot. We called front desk AGAIN !they sent up three plates, three coffee cups, three forks, three knives, three spoons. 3small glasses one frying pan, one sm pot. One dinky coffee pot which we had to make our own filters from paper towels. And did I say the room STUNK li k e dogs! And cigarettes although it was non smoking room ? We were there for our son in law's funeral! And all this just made for a much sadder situation.! Plus we had three room keys and had to ask for new ones two times because they didn't work ! I am handicapped and can't walk without help so this was a very bad experience for us! Lesson learned ! We won't waste our money on this hotel again !
Melvin W. (Individual traveler, booked 1 room), from
08-Sep-2021 Verified Review, stayed from Fri Sep 03 to Tue Sep 07 2021 at a $121.24 average nightly rate.
"Needs serious updates."
Overall Score3.0/5
The girls at the front desk were very welcoming. Kristen and Shawntay (?) The bottom of the tub looked like someone took a steel brush to it and just scrubbed the porcelain off, it was gross. There was no hairdryer or shampoo or conditioner. For the price I paid for this hotel room I think that we should be given much more like a hair dryer and shampoo and conditioner.
Deidre N. (Individual traveler, booked 1 room), from
03-Sep-2021 Verified Review, stayed from Fri Sep 03 to Sat Sep 04 2021 at a $124.99 average nightly rate.
"General manager IRIS is unprofessional."
Overall Score1.0/5
My guest and I from the beginning thought we were overcharged for a room that was advertised for 79.99. There are signs on the back of the hotel room doors that state the maximum charge for the room. I was charged almost $150 for one night in an $80 room, then listened to the housekeeper who was working the desk for whatever reason telling other customers the room was 79.99. I asked for the GM and she came down after about 45 mins instantly on the defense saying she came down twice looking for me, flailing her arms about and raising her voice to me and questioned had I ever been in management when in fact I am a general manager myself and I do not run my business that way nor yell and make my customers feel threatened. Then had the audacity to try and charge me an extra $10 plus tax to stay an extra hour. She was absolutely rude and u professional and you can even check your cameras on Sunday June 6 between 11am 12pm. The housekeeper actually told me I can go up to the 3rd floor and look for the manager myself since she “had already come down twice” and I said to her it is not my position to go hunt down YOUR manager. You will not be receiving payment from me for that room nor will we ever visit another extended stay ever again. Worst experience ever! I also have pictures of the same room being advertised for 79.99 that same evening of the 6th so why was I charged 150? Could be a race issue since she was of color and my friend is of color and I am not..the way she treated me was completely out of line. She was the worst.
Deann L. (Individual traveler, booked 1 room), from
08-Jun-2021 Verified Review, stayed from Sat Jun 05 to Sun Jun 06 2021 at a $119.99 average nightly rate.
"Clean"
Overall Score4.0/5
Very nice and clean,and close to different food area.
Martinez M. (Individual traveler, booked 1 room), from
08-May-2021 Verified Review, stayed from Fri Apr 30 to Sun May 02 2021 at a $93.02 average nightly rate.
"Rules"
Overall Score3.0/5
It’s a nice spot it’s close to a lot of things but I didn’t like the fact that it did not have a full body mirror and I couldn’t even light a candle!
Amber C. (Individual traveler, booked 1 room), from
10-Apr-2021 Verified Review, stayed from Fri Apr 09 to Sun Apr 11 2021 at a $92.49 average nightly rate.
"Terrible Hotel"
Overall Score2.0/5
We stayed there one night. The room was filthy. Stains all over the carpets and we could not even take showers! The water in the shower did not work. The bed was comfortable and this is the only positive.
Lori M. (Individual traveler, booked 1 room), from
14-Mar-2021 Verified Review, stayed from Sat Mar 13 to Sun Mar 14 2021 at a $109.99 average nightly rate.
"Poor Service"
Overall Score1.0/5
Bad environment, I didn't feel safe at all. Bad atmosphere, unprofessional staff.
Tracy H. (Individual traveler, booked 1 room), from
03-Jan-2016 Verified Review
"My Experience Was The Worst"
Overall Score1.0/5
From the room service to the customer service was it was a bad service. Non clean environment, unprofessional atmosphere the worst experience that I have ever had in a hotel.
Tracy H. (Individual traveler, booked 1 room), from
03-Jan-2016 Verified Review
Summary of Verified Reviews
86
Excellent
Summary of 1,076 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Very good family hotel. Easily accessible by car and close to shopping areas. Fantastic service. Awesome vibe."
Location
84/100
75 reviews
"Great location. Shopping, restaurants and bars in the area are great."Good car access, but so-so parking.
Service
82/100
314 reviews
"Efficient, friendly service with a nice reception."Housekeeping and management are lacking.Hotel security can be an issue.
Vibe
71/100
35 reviews
"Awesome vibe. Friendly atmosphere."Entrance area is not particularly attractive.Hotel could use some updating. Awesome for families. Good highway hotel.
Wellness Area
67/100
6 reviews
"Average wellness and fitness area."
Room
53/100
263 reviews
"Big, decent rooms."Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms.Guests complained about kitchenettes, minibars, TV's, and A/C.Shower can be a problem.
Pool
47/100
15 reviews
"Pool should be renewed."
Cleanliness
45/100
177 reviews
"Bathrooms and rooms are untidy. Moderately clean hotel facilities."
Breakfast
42/100
23 reviews
"Breakfast can be improved."
WiFi
38/100
9 reviews
"Wifi quality could be improved."
Rated 59/100 based on reviews from families.
"Awesome vibe. Great reception."
Location
79/100
18 reviews
"Great location."
Service
76/100
35 reviews
"Friendly service and great reception."
Breakfast
45/100
11 reviews
"Breakfast can be improved."
Room
43/100
57 reviews
"Room maintenance is lacking, as are beds, kitchenettes and furnishings."Large but poorly cleaned rooms and bathrooms. Shower can be a problem.
Pool
41/100
8 reviews
"Pool should be renewed."
Cleanliness
38/100
42 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Rated 70/100 based on reviews from couples.
"Location is great. Great service."
Location
84/100
5 reviews
"Great location."
Service
82/100
11 reviews
"Fantastic service."
Amenities
45/100
6 reviews
"Hotel buildings could use some improvement."
Room
43/100
20 reviews
"Rooms could be cleaner. Kitchenette needs more attention."
Cleanliness
41/100
11 reviews
"Rooms could be cleaner."
Rated 66/100 based on reviews from solo travelers.
"Great location. Friendly service."
Location
86/100
5 reviews
"Great location."
Service
78/100
7 reviews
"Fantastic service."
Room
48/100
9 reviews
"Room needs to be improved."
Rated 68/100 based on reviews from business travelers.
"Friendly service. Fantastic service."
Service
79/100
9 reviews
"Friendly service."
Room
44/100
10 reviews
"Room needs to be improved."
Cleanliness
41/100
6 reviews
"Could use a good cleaning."
Rated 82/100 based on reviews from all travelers.
"Very good family hotel. Easily accessible by car and close to shopping areas. Fantastic service. Awesome vibe."
Location
84/100
74 reviews
"Great location. Shopping, restaurants and bars in the area are great."Good car access, but so-so parking.
Service
82/100
311 reviews
"Efficient, friendly service with a nice reception."Housekeeping and management are lacking.Hotel security can be an issue.
Vibe
71/100
35 reviews
"Awesome vibe. Friendly atmosphere."Entrance area is not particularly attractive.Hotel could use some updating.
Wellness Area
67/100
6 reviews
"Average wellness and fitness area."
Room
54/100
261 reviews
"Rooms spacious but untidy."Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great.Shower can be a problem. Poor quality minibars and A/C.
Pool
47/100
15 reviews
"Pool should be renewed."
Cleanliness
46/100
176 reviews
"Bathrooms and rooms are untidy. Moderately clean hotel facilities."
Breakfast
42/100
23 reviews
"Breakfast can be improved."
WiFi
38/100
9 reviews
"Wifi quality could be improved."
Rated 55/100 based on reviews from families.
"Awesome vibe."
Location
79/100
18 reviews
"Great location."
Service
76/100
35 reviews
"Friendly service and great reception."
Breakfast
45/100
11 reviews
"Breakfast can be improved."
Room
43/100
57 reviews
"Room maintenance is lacking, as are beds, kitchenettes and furnishings."Large but poorly cleaned rooms and bathrooms. Shower can be a problem.
Pool
41/100
8 reviews
"Pool should be renewed."
Cleanliness
38/100
42 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Rated 67/100 based on reviews from couples.
"Great service."
Service
83/100
10 reviews
"Fantastic service."
Amenities
45/100
6 reviews
"Hotel buildings could use some improvement."
Room
43/100
20 reviews
"Rooms could be cleaner. Kitchenette needs more attention."
Cleanliness
41/100
11 reviews
"Rooms could be cleaner."
Rated 68/100 based on reviews from solo travelers.
"Great location. Friendly service."
Location
86/100
5 reviews
"Great location."
Service
78/100
7 reviews
"Fantastic service."
Room
48/100
9 reviews
"Room needs to be improved."
Rated 66/100 based on reviews from business travelers.
"Friendly service. Fantastic service."
Service
79/100
9 reviews
"Friendly service."
Room
44/100
10 reviews
"Room needs to be improved."
Cleanliness
41/100
6 reviews
"Could use a good cleaning."
Customer Reviews of Extended Stay America Suites Memphis Wolfchase Galleria
3.3 of 5Overall
3.0 of 5Amenities
3.8 of 5Location
3.4 of 5Cleanliness
3.5 of 5Comfort
3.3 of 5Condition
4.0 of 5Neighborhood
3.7 of 5Service
2.0 of 5Value
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at Extended Stay America Suites Memphis Wolfchase Galleria in Memphis (Wolfchase), you'll be within a 10-minute drive of Wolfchase Galleria and Saint Francis Hospital-Bartlett. This hotel is 12 mi (19.3 km) from University of Memphis and 13.6 mi (22 km) from Memphis Zoo.
For your convenience, a complimentary breakfast is served daily from 6 AM to 9:30 AM.
Make yourself at home in one of the 123 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Distances are displayed to the nearest 0.1 mile and kilometer.
Wolfchase Galleria - 1.9 km / 1.2 mi Saint Francis Hospital-Bartlett - 2.4 km / 1.5 mi Bellevue Baptist Church - 4.5 km / 2.8 mi Cordova Country Club - 6.8 km / 4.2 mi Davies Manor - 8 km / 5 mi Cordova Community Center - 8.2 km / 5.1 mi Methodist Le Bonheur Healthcare - 9.1 km / 5.7 mi Golf and Games Family Park - 10.6 km / 6.6 mi Shelby Farms Visitor Center - 11.8 km / 7.4 mi Battlefront Lasertag and Paintball - 12.5 km / 7.8 mi Methodist Le Bonheur Germantown Hospital - 13.2 km / 8.2 mi Methodist North Hospital - 13.8 km / 8.6 mi Cameron Brown Park - 14.7 km / 9.1 mi Baptist Restorative Care Hospital - 14.8 km / 9.2 mi Baptist Memorial Medical Grp Hsptlsts - 14.9 km / 9.3 mi
The preferred airport for Extended Stay America Suites Memphis Wolfchase Galleria is Memphis International Airport (MEM) - 34.2 km / 21.2 mi
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access and a television in a common area.
Amenities you and your pet will enjoy
Check In: 3:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 21
Wheelchair accessible (may have limitations)
Free breakfast
Number of meeting rooms - 1
24-hour front desk
Television in common areas
Free WiFi
Braille or raised signage
Number of outdoor pools - 1
Safe-deposit box at front desk
Smoke-free property
Total number of rooms - 123
Number of floors - 3
Professional property host/manager
No cribs (infant beds) available
No rollaway/extra beds available
In-room accessibility
Coffee/tea in common areas
Hiking/biking trails nearby
Laundry facilities
Accessible bathroom
Elevator
Free self parking
Fitness facilities
24-hour fitness facilities
Breakfast Information
Jumpstart your day with a free grab-and-go breakfast that includes your choice of fresh fruit, a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Maximum number of pets per room 2
Pets allowed
Pets are always welcomed guests at our hotels. You may house up to two pets in each guest room. To ensure that rooms stay fresh and clean, we charge a $25 (+ tax) per day, per pet non-refundable cleaning fee (not to exceed $150 + tax per pet), payable the first night of your stay. Weight, size, and breed restrictions may apply.
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
Housekeeping fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing guest safety measures
Masks are compulsory at the property
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures
About Extended StayAmerica
8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
Free Wi-Fi service in rooms and lobby area
Eco-friendly hotel brand reducing water and lighting waste
Children 17 and under stay free per adult family room
The Extended StayAmerica highlights above are subject to change without notice.
