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Extended Stay America Suites Memphis Wolfchase Galleria

2520 Horizon Lake Dr, Memphis, TN 38133 US
View Map Reservations: +1-800-760-7718
2.5 Star Property In Memphis (Wolfchase)
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Average
3.5/5

Based on 178 guest reviews

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  • Free breakfast
  • Free WiFi
  • Number of outdoor pools - 1
  • Smoke-free property
  • Free self parking
  • Fitness facilities
  • 24-hour fitness facilities
Select Your Room:
01/17/2022 - 01/18/2022
Searching all hotel inventory networks
7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Extended Stay America Suites Memphis Wolfchase Galleria

Below are the verified reviews from guests that we have booked recently:
"Very unhappy experience!"
Overall Score1.0/ 5
Booked ahead of time a handicapped suite to accommodate three adults. Upon arrival we were given a regular room with a king bed and a sleeper sofa. So small you could hardly turn around in it especially the bath with just a tub! Called front desk and asked for a suit to accommodate three adults we were moved to 3rd floor to a two room suite with two double beds and a small kitchen which had no dishes no silverware no pots or pans no drinking glasses not even dish washer detergent or coffee pot. We called front desk AGAIN !they sent up three plates, three coffee cups, three forks, three knives, three spoons. 3small glasses one frying pan, one sm pot. One dinky coffee pot which we had to make our own filters from paper towels. And did I say the room STUNK li k e dogs! And cigarettes although it was non smoking room ? We were there for our son in law's funeral! And all this just made for a much sadder situation.! Plus we had three room keys and had to ask for new ones two times because they didn't work ! I am handicapped and can't walk without help so this was a very bad experience for us! Lesson learned ! We won't waste our money on this hotel again !
(Individual traveler, booked 1 room), from US flag
08-Sep-2021 Verified Review, stayed from Fri Sep 03 to Tue Sep 07 2021 at a $121.24 average nightly rate.
"Needs serious updates."
Overall Score3.0/ 5
The girls at the front desk were very welcoming. Kristen and Shawntay (?) The bottom of the tub looked like someone took a steel brush to it and just scrubbed the porcelain off, it was gross. There was no hairdryer or shampoo or conditioner. For the price I paid for this hotel room I think that we should be given much more like a hair dryer and shampoo and conditioner.
(Individual traveler, booked 1 room), from US flag
03-Sep-2021 Verified Review, stayed from Fri Sep 03 to Sat Sep 04 2021 at a $124.99 average nightly rate.
"General manager IRIS is unprofessional."
Overall Score1.0/ 5
My guest and I from the beginning thought we were overcharged for a room that was advertised for 79.99. There are signs on the back of the hotel room doors that state the maximum charge for the room. I was charged almost $150 for one night in an $80 room, then listened to the housekeeper who was working the desk for whatever reason telling other customers the room was 79.99. I asked for the GM and she came down after about 45 mins instantly on the defense saying she came down twice looking for me, flailing her arms about and raising her voice to me and questioned had I ever been in management when in fact I am a general manager myself and I do not run my business that way nor yell and make my customers feel threatened. Then had the audacity to try and charge me an extra $10 plus tax to stay an extra hour. She was absolutely rude and u professional and you can even check your cameras on Sunday June 6 between 11am 12pm. The housekeeper actually told me I can go up to the 3rd floor and look for the manager myself since she “had already come down twice” and I said to her it is not my position to go hunt down YOUR manager. You will not be receiving payment from me for that room nor will we ever visit another extended stay ever again. Worst experience ever! I also have pictures of the same room being advertised for 79.99 that same evening of the 6th so why was I charged 150? Could be a race issue since she was of color and my friend is of color and I am not..the way she treated me was completely out of line. She was the worst.
(Individual traveler, booked 1 room), from US flag
08-Jun-2021 Verified Review, stayed from Sat Jun 05 to Sun Jun 06 2021 at a $119.99 average nightly rate.
"Clean"
Overall Score4.0/ 5
Very nice and clean,and close to different food area.
(Individual traveler, booked 1 room), from US flag
08-May-2021 Verified Review, stayed from Fri Apr 30 to Sun May 02 2021 at a $93.02 average nightly rate.
"Rules"
Overall Score3.0/ 5
It’s a nice spot it’s close to a lot of things but I didn’t like the fact that it did not have a full body mirror and I couldn’t even light a candle!
(Individual traveler, booked 1 room), from US flag
10-Apr-2021 Verified Review, stayed from Fri Apr 09 to Sun Apr 11 2021 at a $92.49 average nightly rate.
"Terrible Hotel"
Overall Score2.0/ 5
We stayed there one night. The room was filthy. Stains all over the carpets and we could not even take showers! The water in the shower did not work. The bed was comfortable and this is the only positive.
(Individual traveler, booked 1 room), from US flag
14-Mar-2021 Verified Review, stayed from Sat Mar 13 to Sun Mar 14 2021 at a $109.99 average nightly rate.
"Poor Service"
Overall Score1.0/ 5
Bad environment, I didn't feel safe at all. Bad atmosphere, unprofessional staff.
(Individual traveler, booked 1 room), from US flag
03-Jan-2016 Verified Review
"My Experience Was The Worst"
Overall Score1.0/ 5
From the room service to the customer service was it was a bad service. Non clean environment, unprofessional atmosphere the worst experience that I have ever had in a hotel.
(Individual traveler, booked 1 room), from US flag
03-Jan-2016 Verified Review

Summary of Verified Reviews

86
Excellent

Summary of 1,076 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 86/100 based on reviews from all travelers.

"Very good family hotel. Easily accessible by car and close to shopping areas. Fantastic service. Awesome vibe."

Location

84/100
75 reviews

"Great location. Shopping, restaurants and bars in the area are great." Good car access, but so-so parking.

Service

82/100
314 reviews

"Efficient, friendly service with a nice reception." Housekeeping and management are lacking. Hotel security can be an issue.

Vibe

71/100
35 reviews

"Awesome vibe. Friendly atmosphere." Entrance area is not particularly attractive. Hotel could use some updating. Awesome for families. Good highway hotel.

Wellness Area

67/100
6 reviews

"Average wellness and fitness area."

Room

53/100
263 reviews

"Big, decent rooms." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Pool

47/100
15 reviews

"Pool should be renewed."

Cleanliness

45/100
177 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Breakfast

42/100
23 reviews

"Breakfast can be improved."

WiFi

38/100
9 reviews

"Wifi quality could be improved."

Rated 59/100 based on reviews from families.

"Awesome vibe. Great reception."

Location

79/100
18 reviews

"Great location."

Service

76/100
35 reviews

"Friendly service and great reception."

Breakfast

45/100
11 reviews

"Breakfast can be improved."

Room

43/100
57 reviews

"Room maintenance is lacking, as are beds, kitchenettes and furnishings." Large but poorly cleaned rooms and bathrooms. Shower can be a problem.

Pool

41/100
8 reviews

"Pool should be renewed."

Cleanliness

38/100
42 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 70/100 based on reviews from couples.

"Location is great. Great service."

Location

84/100
5 reviews

"Great location."

Service

82/100
11 reviews

"Fantastic service."

Amenities

45/100
6 reviews

"Hotel buildings could use some improvement."

Room

43/100
20 reviews

"Rooms could be cleaner. Kitchenette needs more attention."

Cleanliness

41/100
11 reviews

"Rooms could be cleaner."

Rated 66/100 based on reviews from solo travelers.

"Great location. Friendly service."

Location

86/100
5 reviews

"Great location."

Service

78/100
7 reviews

"Fantastic service."

Room

48/100
9 reviews

"Room needs to be improved."

Rated 68/100 based on reviews from business travelers.

"Friendly service. Fantastic service."

Service

79/100
9 reviews

"Friendly service."

Room

44/100
10 reviews

"Room needs to be improved."

Cleanliness

41/100
6 reviews

"Could use a good cleaning."

Rated 82/100 based on reviews from all travelers.

"Very good family hotel. Easily accessible by car and close to shopping areas. Fantastic service. Awesome vibe."

Location

84/100
74 reviews

"Great location. Shopping, restaurants and bars in the area are great." Good car access, but so-so parking.

Service

82/100
311 reviews

"Efficient, friendly service with a nice reception." Housekeeping and management are lacking. Hotel security can be an issue.

Vibe

71/100
35 reviews

"Awesome vibe. Friendly atmosphere." Entrance area is not particularly attractive. Hotel could use some updating.

Wellness Area

67/100
6 reviews

"Average wellness and fitness area."

Room

54/100
261 reviews

"Rooms spacious but untidy." Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great. Shower can be a problem. Poor quality minibars and A/C.

Pool

47/100
15 reviews

"Pool should be renewed."

Cleanliness

46/100
176 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Breakfast

42/100
23 reviews

"Breakfast can be improved."

WiFi

38/100
9 reviews

"Wifi quality could be improved."

Rated 55/100 based on reviews from families.

"Awesome vibe."

Location

79/100
18 reviews

"Great location."

Service

76/100
35 reviews

"Friendly service and great reception."

Breakfast

45/100
11 reviews

"Breakfast can be improved."

Room

43/100
57 reviews

"Room maintenance is lacking, as are beds, kitchenettes and furnishings." Large but poorly cleaned rooms and bathrooms. Shower can be a problem.

Pool

41/100
8 reviews

"Pool should be renewed."

Cleanliness

38/100
42 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 67/100 based on reviews from couples.

"Great service."

Service

83/100
10 reviews

"Fantastic service."

Amenities

45/100
6 reviews

"Hotel buildings could use some improvement."

Room

43/100
20 reviews

"Rooms could be cleaner. Kitchenette needs more attention."

Cleanliness

41/100
11 reviews

"Rooms could be cleaner."

Rated 68/100 based on reviews from solo travelers.

"Great location. Friendly service."

Location

86/100
5 reviews

"Great location."

Service

78/100
7 reviews

"Fantastic service."

Room

48/100
9 reviews

"Room needs to be improved."

Rated 66/100 based on reviews from business travelers.

"Friendly service. Fantastic service."

Service

79/100
9 reviews

"Friendly service."

Room

44/100
10 reviews

"Room needs to be improved."

Cleanliness

41/100
6 reviews

"Could use a good cleaning."

Review Semantics by TrustYou

Property Description

With a stay at Extended Stay America Suites Memphis Wolfchase Galleria in Memphis (Wolfchase), you'll be within a 10-minute drive of Wolfchase Galleria and Saint Francis Hospital-Bartlett. This hotel is 12 mi (19.3 km) from University of Memphis and 13.6 mi (22 km) from Memphis Zoo.

For your convenience, a complimentary breakfast is served daily from 6 AM to 9:30 AM.

Make yourself at home in one of the 123 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Distances are displayed to the nearest 0.1 mile and kilometer.

Wolfchase Galleria - 1.9 km / 1.2 mi
Saint Francis Hospital-Bartlett - 2.4 km / 1.5 mi
Bellevue Baptist Church - 4.5 km / 2.8 mi
Cordova Country Club - 6.8 km / 4.2 mi
Davies Manor - 8 km / 5 mi
Cordova Community Center - 8.2 km / 5.1 mi
Methodist Le Bonheur Healthcare - 9.1 km / 5.7 mi
Golf and Games Family Park - 10.6 km / 6.6 mi
Shelby Farms Visitor Center - 11.8 km / 7.4 mi
Battlefront Lasertag and Paintball - 12.5 km / 7.8 mi
Methodist Le Bonheur Germantown Hospital - 13.2 km / 8.2 mi
Methodist North Hospital - 13.8 km / 8.6 mi
Cameron Brown Park - 14.7 km / 9.1 mi
Baptist Restorative Care Hospital - 14.8 km / 9.2 mi
Baptist Memorial Medical Grp Hsptlsts - 14.9 km / 9.3 mi

The preferred airport for Extended Stay America Suites Memphis Wolfchase Galleria is Memphis International Airport (MEM) - 34.2 km / 21.2 mi

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access and a television in a common area.

Amenities you and your pet will enjoy

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Wheelchair accessible (may have limitations)
  • Free breakfast
  • Number of meeting rooms - 1
  • 24-hour front desk
  • Television in common areas
  • Free WiFi
  • Braille or raised signage
  • Number of outdoor pools - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Total number of rooms - 123
  • Number of floors - 3
  • Professional property host/manager
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • In-room accessibility
  • Coffee/tea in common areas
  • Hiking/biking trails nearby
  • Laundry facilities
  • Accessible bathroom
  • Elevator
  • Free self parking
  • Fitness facilities
  • 24-hour fitness facilities

Breakfast Information

Jumpstart your day with a free grab-and-go breakfast that includes your choice of fresh fruit, a variety of breakfast bars and muffins, hot cereal, coffee, and tea.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Maximum number of pets per room 2

Pets allowed

Pets are always welcomed guests at our hotels. You may house up to two pets in each guest room. To ensure that rooms stay fresh and clean, we charge a $25 (+ tax) per day, per pet non-refundable cleaning fee (not to exceed $150 + tax per pet), payable the first night of your stay. Weight, size, and breed restrictions may apply.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Extended StayAmerica

  • 8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
  • Free Wi-Fi service in rooms and lobby area
  • Eco-friendly hotel brand reducing water and lighting waste
  • Children 17 and under stay free per adult family room

The Extended StayAmerica highlights above are subject to change without notice.

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