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Extended Stay America Suites Memphis Wolfchase Galleria

2520 Horizon Lake Dr, Memphis, TN 38133 US
View Map Reservations: +1-800-760-7718
2.5 Star Property In Memphis (Wolfchase)
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Average
3.5/5

Based on 178 guest reviews

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  • Free breakfast to go
  • Free breakfast
  • Free WiFi
  • Number of outdoor pools - 1
  • Smoke-free property
  • Free self parking
  • Fitness facilities
  • 24-hour fitness facilities
Select Your Room:
08/09/2022 - 08/10/2022
Searching all hotel inventory networks
5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Extended Stay America Suites Memphis Wolfchase Galleria

Below are the verified reviews from guests that we have booked recently:
"Very unhappy experience!"
Overall Score1.0/ 5
Booked ahead of time a handicapped suite to accommodate three adults. Upon arrival we were given a regular room with a king bed and a sleeper sofa. So small you could hardly turn around in it especially the bath with just a tub! Called front desk and asked for a suit to accommodate three adults we were moved to 3rd floor to a two room suite with two double beds and a small kitchen which had no dishes no silverware no pots or pans no drinking glasses not even dish washer detergent or coffee pot. We called front desk AGAIN !they sent up three plates, three coffee cups, three forks, three knives, three spoons. 3small glasses one frying pan, one sm pot. One dinky coffee pot which we had to make our own filters from paper towels. And did I say the room STUNK li k e dogs! And cigarettes although it was non smoking room ? We were there for our son in law's funeral! And all this just made for a much sadder situation.! Plus we had three room keys and had to ask for new ones two times because they didn't work ! I am handicapped and can't walk without help so this was a very bad experience for us! Lesson learned ! We won't waste our money on this hotel again !
(Individual traveler, booked 1 room), from US flag
08-Sep-2021 Verified Review, stayed from Fri Sep 03 to Tue Sep 07 2021 at a $121.24 average nightly rate.
"Needs serious updates."
Overall Score3.0/ 5
The girls at the front desk were very welcoming. Kristen and Shawntay (?) The bottom of the tub looked like someone took a steel brush to it and just scrubbed the porcelain off, it was gross. There was no hairdryer or shampoo or conditioner. For the price I paid for this hotel room I think that we should be given much more like a hair dryer and shampoo and conditioner.
(Individual traveler, booked 1 room), from US flag
03-Sep-2021 Verified Review, stayed from Fri Sep 03 to Sat Sep 04 2021 at a $124.99 average nightly rate.
"General manager IRIS is unprofessional."
Overall Score1.0/ 5
My guest and I from the beginning thought we were overcharged for a room that was advertised for 79.99. There are signs on the back of the hotel room doors that state the maximum charge for the room. I was charged almost $150 for one night in an $80 room, then listened to the housekeeper who was working the desk for whatever reason telling other customers the room was 79.99. I asked for the GM and she came down after about 45 mins instantly on the defense saying she came down twice looking for me, flailing her arms about and raising her voice to me and questioned had I ever been in management when in fact I am a general manager myself and I do not run my business that way nor yell and make my customers feel threatened. Then had the audacity to try and charge me an extra $10 plus tax to stay an extra hour. She was absolutely rude and u professional and you can even check your cameras on Sunday June 6 between 11am 12pm. The housekeeper actually told me I can go up to the 3rd floor and look for the manager myself since she “had already come down twice” and I said to her it is not my position to go hunt down YOUR manager. You will not be receiving payment from me for that room nor will we ever visit another extended stay ever again. Worst experience ever! I also have pictures of the same room being advertised for 79.99 that same evening of the 6th so why was I charged 150? Could be a race issue since she was of color and my friend is of color and I am not..the way she treated me was completely out of line. She was the worst.
(Individual traveler, booked 1 room), from US flag
08-Jun-2021 Verified Review, stayed from Sat Jun 05 to Sun Jun 06 2021 at a $119.99 average nightly rate.
"Clean"
Overall Score4.0/ 5
Very nice and clean,and close to different food area.
(Individual traveler, booked 1 room), from US flag
08-May-2021 Verified Review, stayed from Fri Apr 30 to Sun May 02 2021 at a $93.02 average nightly rate.
"Rules"
Overall Score3.0/ 5
It’s a nice spot it’s close to a lot of things but I didn’t like the fact that it did not have a full body mirror and I couldn’t even light a candle!
(Individual traveler, booked 1 room), from US flag
10-Apr-2021 Verified Review, stayed from Fri Apr 09 to Sun Apr 11 2021 at a $92.49 average nightly rate.
"Terrible Hotel"
Overall Score2.0/ 5
We stayed there one night. The room was filthy. Stains all over the carpets and we could not even take showers! The water in the shower did not work. The bed was comfortable and this is the only positive.
(Individual traveler, booked 1 room), from US flag
14-Mar-2021 Verified Review, stayed from Sat Mar 13 to Sun Mar 14 2021 at a $109.99 average nightly rate.
"Poor Service"
Overall Score1.0/ 5
Bad environment, I didn't feel safe at all. Bad atmosphere, unprofessional staff.
(Individual traveler, booked 1 room), from US flag
03-Jan-2016 Verified Review
"My Experience Was The Worst"
Overall Score1.0/ 5
From the room service to the customer service was it was a bad service. Non clean environment, unprofessional atmosphere the worst experience that I have ever had in a hotel.
(Individual traveler, booked 1 room), from US flag
03-Jan-2016 Verified Review

Summary of Verified Reviews

87
Excellent

Summary of 1,169 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 87/100 based on reviews from all travelers.

Very good family hotel. Located near shopping areas with easy access to parking. Fantastic service.

Service

86/100
365 reviews

Efficient, friendly service with a nice reception. Housekeeping and management are lacking. Hotel security can be an issue.

Location

79/100
80 reviews

Great location near lots of shopping. Not great access by car, with poorly rated parking.

Room

52/100
275 reviews

Decently sized rooms with okay minibars. Old, poorly cleaned rooms and bathrooms, with bad TV's. Room maintenance is lacking, as are beds, kitchenettes and furnishings. Shower can be a problem.

Cleanliness

48/100
196 reviews

Bathrooms and rooms are untidy.

WiFi

42/100
9 reviews

Wifi quality could be improved.

Breakfast

28/100
21 reviews

Breakfast can be improved.

Rated 62/100 based on reviews from families.

Professional service. Great reception.

Service

81/100
39 reviews

Friendly service and great reception.

Location

78/100
21 reviews

Well-located, although unfortunately the parking isn't easy.

Cleanliness

40/100
41 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Room

40/100
59 reviews

Rooms have problems with size, cleanliness, and maintenance. Problems with bathroom cleanliness, furnishing, and kitchenettes. Shower can be a problem.

Comfort

39/100
30 reviews

Uncomfortable, cramped rooms, with poor beds.

Breakfast

29/100
10 reviews

Breakfast can be improved.

Rated 71/100 based on reviews from couples.

Great shopping.

Service

84/100
12 reviews

Fantastic service.

Location

73/100
11 reviews

Great location.

Room

40/100
18 reviews

Guests complained about bathrooms and general cleanliness of the rooms.

Cleanliness

39/100
14 reviews

Rooms could be cleaner.

Amenities

35/100
8 reviews

Hotel buildings could use some improvement.

Rated 73/100 based on reviews from solo travelers.

Friendly atmosphere. Great reception.

Service

82/100
11 reviews

Friendly service.

Location

82/100
7 reviews

Great location.

Cleanliness

53/100
5 reviews

Quite clean.

Room

48/100
11 reviews

Room needs to be improved.

Rated 85/100 based on reviews from business travelers.

Fantastic service. Friendly service.

Service

82/100
9 reviews

Friendly service.

Cleanliness

45/100
5 reviews

Could use a good cleaning.

Room

44/100
8 reviews

Room needs to be improved.

Rated 84/100 based on reviews from all travelers.

Very good family hotel. Located near shopping areas with easy access to parking. Fantastic service.

Service

86/100
362 reviews

Efficient, friendly service with a nice reception. Housekeeping and management are lacking. Hotel security can be an issue.

Location

79/100
78 reviews

Great location near lots of shopping. Not great access by car, with poorly rated parking.

Room

52/100
272 reviews

Decently sized rooms with okay minibars. Old, poorly cleaned rooms and bathrooms, with bad TV's. Room maintenance is lacking, as are beds, kitchenettes and furnishings. Shower can be a problem.

Cleanliness

50/100
194 reviews

Bathrooms and rooms are untidy.

WiFi

42/100
9 reviews

Wifi quality could be improved.

Breakfast

28/100
21 reviews

Breakfast can be improved.

Rated 58/100 based on reviews from families.

Great service. Good location.

Service

81/100
39 reviews

Friendly service and great reception.

Location

78/100
21 reviews

Well-located, although unfortunately the parking isn't easy.

Cleanliness

41/100
40 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Room

40/100
58 reviews

Rooms have problems with size, cleanliness, and maintenance. Problems with bathroom cleanliness, furnishing, and kitchenettes. Shower can be a problem.

Comfort

39/100
29 reviews

Uncomfortable, cramped rooms, with poor beds.

Breakfast

29/100
10 reviews

Breakfast can be improved.

Rated 74/100 based on reviews from couples.

Great shopping.

Service

86/100
10 reviews

Fantastic service.

Location

73/100
9 reviews

Great location.

Room

41/100
17 reviews

Guests complained about bathrooms and general cleanliness of the rooms.

Cleanliness

40/100
13 reviews

Rooms could be cleaner.

Amenities

35/100
8 reviews

Hotel buildings could use some improvement.

Rated 73/100 based on reviews from solo travelers.

Friendly atmosphere. Great reception.

Service

82/100
11 reviews

Friendly service.

Location

82/100
7 reviews

Great location.

Cleanliness

53/100
5 reviews

Quite clean.

Room

48/100
11 reviews

Room needs to be improved.

Rated 76/100 based on reviews from business travelers.

Fantastic service. Friendly service.

Service

82/100
9 reviews

Friendly service.

Cleanliness

45/100
5 reviews

Could use a good cleaning.

Room

44/100
8 reviews

Room needs to be improved.

Review Semantics by TrustYou

Property Description

With a stay at Extended Stay America Suites Memphis Wolfchase Galleria in Memphis (Wolfchase), you'll be within a 10-minute drive of Wolfchase Galleria and Saint Francis Hospital-Bartlett. This hotel is 12.8 mi (20.5 km) from University of Memphis and 13.6 mi (22 km) from Memphis Zoo.

A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Make yourself at home in one of the 123 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Distances are displayed to the nearest 0.1 mile and kilometer.

Wolfchase Galleria - 1.9 km / 1.2 mi
Saint Francis Hospital-Bartlett - 2.4 km / 1.5 mi
Bellevue Baptist Church - 4.5 km / 2.8 mi
Cordova Country Club - 6.8 km / 4.2 mi
Cordova Community Center - 8.2 km / 5.1 mi
Methodist Le Bonheur Healthcare - 9.1 km / 5.7 mi
Golf and Games Family Park - 10.6 km / 6.6 mi
Shelby Farms Visitor Center - 11.8 km / 7.4 mi
Battlefront Lasertag and Paintball - 12.5 km / 7.8 mi
Methodist Le Bonheur Germantown Hospital - 13.2 km / 8.2 mi
Methodist North Hospital - 13.8 km / 8.6 mi
Opera Memphis - 14 km / 8.7 mi
Cameron Brown Park - 14.7 km / 9.1 mi
Baptist Restorative Care Hospital - 14.8 km / 9.2 mi
Baptist Memorial Medical Grp Hsptlsts - 14.9 km / 9.3 mi

The preferred airport for Extended Stay America Suites Memphis Wolfchase Galleria is Memphis International Airport (MEM) - 34.2 km / 21.2 mi

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access and a television in a common area.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Off-street parking
  • Wheelchair accessible (may have limitations)
  • Free breakfast to go
  • Free breakfast
  • Number of meeting rooms - 1
  • 24-hour front desk
  • Television in common areas
  • Free WiFi
  • Daily
  • Braille or raised signage
  • Number of outdoor pools - 1
  • Total number of rooms - 123
  • Number of floors - 3
  • Professional property host/manager
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Safe-deposit box at front desk
  • Smoke-free property
  • In-room accessibility
  • Coffee/tea in common areas
  • Hiking/biking trails nearby
  • Laundry facilities
  • Accessible bathroom
  • Elevator
  • Free self parking
  • Fitness facilities
  • 24-hour fitness facilities

Breakfast Information

Jumpstart your day with a free grab-and-go breakfast that includes your choice of fresh fruit, a variety of breakfast bars and muffins, hot cereal, coffee, and tea.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pets allowed

Pets are always welcomed guests at our hotels. You may house up to two pets in each guest room. To ensure that rooms stay fresh and clean, we charge a $25 (+ tax) per day, per pet non-refundable cleaning fee (not to exceed $150 + tax per pet), payable the first night of your stay. Weight, size, and breed restrictions may apply.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Extended StayAmerica

  • 8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
  • Free Wi-Fi service in rooms and lobby area
  • Eco-friendly hotel brand reducing water and lighting waste
  • Children 17 and under stay free per adult family room

The Extended StayAmerica highlights above are subject to change without notice.

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