Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Extended Stay America Suites Austin Downtown Town Lake
Below are the verified reviews from guests that we have booked recently:
"Room Comndition"
Overall Score3.0/5
Room was clean, but smelled and the furnishings throughout were old and worn and no security after regular business hours.
Karen M. (Individual traveler, booked 1 room), from
17-Oct-2021 Verified Review, stayed from Thu Oct 14 to Sat Oct 16 2021 at a $123.49 average nightly rate.
"Could be better."
Overall Score3.0/5
No house keeping for the five night stay. If you want fresh towels, you must take your used old ones to the lobby desk yourself, and they provide clean. replacements.
Joe F. (Individual traveler, booked 1 room), from
06-Aug-2021 Verified Review, stayed from Thu Jul 29 to Tue Aug 03 2021 at a $107.99 average nightly rate.
"Not Good"
Overall Score4.0/5
I wanted to change my reservation from one night on a Tuesday to two nights Thursday and Friday. I was making the reservation on behalf of a friend whose plans changed. I was told that I could not change it and was charged for the night even though no one stayed in the room. What a rip off. I would not book that place again even if were the last place available in town. I usually don’t write reviews but the injustice of this incident, not to mention the total disregard for me as a customer compelled me to warn others. Andrew W Teekell.
Andrew T. (Individual traveler, booked 1 room), from
29-Oct-2019 Verified Review, stayed from Tue Oct 29 to Wed Oct 30 2019 at a $92.07 average nightly rate.
Summary of Verified Reviews
71
Fair
Summary of 751 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Great location.Near city centre with great sightseeing and nearby restaurants.Parking is good and affordable.
Service
76/100
157 reviews
Service is professional and friendly.Average management, reception and housekeeping.
Room
49/100
233 reviews
Poorly maintained rooms with subpar A/C, minibars, and kitchenettes.Furnishings leave something to be desired, as does the cleanliness of the rooms.Small rooms and poorly cleaned bathrooms. Average sized rooms.Shower can be a problem. Nice TV.
Cleanliness
38/100
131 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Breakfast
28/100
54 reviews
Breakfast affordable but not highly reviewed.
WiFi
24/100
12 reviews
Wifi quality could be improved.
Vibe
19/100
51 reviews
Vibe is not too good. Hotel could use some updating.Entrance area is not particularly attractive.Atmosphere could be friendlier. Suitable for solo travelers.Good choice for a city trip.
Rated 66/100 based on reviews from families.
Accessible parking.
Location
97/100
29 reviews
Near city centre in a great location.
Value
84/100
9 reviews
Best value for money.
Service
78/100
28 reviews
Friendly service, and reception was okay.
Room
45/100
39 reviews
Rooms need better maintenance with complaints about beds, furniture, and bathrooms.Average sized rooms.
Cleanliness
41/100
26 reviews
Hotel facilities could use a good clean.
Breakfast
33/100
15 reviews
Breakfast can be improved.
Vibe
20/100
14 reviews
Vibe is not too good. Hotel could use some updating.Entrance area is not particularly attractive.
Rated 67/100 based on reviews from solo travelers.
Nice TV. Fantastic service.
Location
96/100
17 reviews
Great location.
Service
79/100
13 reviews
Friendly service.
Comfort
44/100
10 reviews
More comfort would be nice.
Room
42/100
24 reviews
Guests complained about bathrooms and general cleanliness of the rooms.
Cleanliness
38/100
11 reviews
Rooms could be cleaner.
Breakfast
25/100
8 reviews
Breakfast can be improved.
Rated 65/100 based on reviews from couples.
Friendly service.
Location
97/100
15 reviews
Great location.
Service
75/100
10 reviews
Friendly service.
Comfort
45/100
8 reviews
Not very comfortable, with poor beds.
Room
40/100
16 reviews
Poor beds in rooms needing some cleaning.
Cleanliness
36/100
8 reviews
Rooms could be cleaner.
Rated 56/100 based on reviews from business travelers.
Near city centre.
Location
97/100
11 reviews
Near city centre in a great location.
Service
73/100
6 reviews
Fantastic service.
Comfort
46/100
8 reviews
More comfort would be nice.
Room
42/100
14 reviews
Room needs to be improved.
Rated 61/100 based on reviews from all travelers.
Vibe is not too good. Great location.
Location
96/100
139 reviews
Great location.Near city centre with great sightseeing and nearby restaurants.Parking is good and affordable.
Value
83/100
64 reviews
Best value for money. Fair breakfast prices.
Service
76/100
151 reviews
Service is professional and friendly.Average management, reception and housekeeping.
Room
48/100
225 reviews
Guests liked the room size but complained about the age, cleanliness, and uncomfortable beds.Small rooms and poorly cleaned bathrooms.Kitchenette, minibar, A/C and furniture not great quality.Shower can be a problem. Nice TV.
Cleanliness
38/100
128 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Breakfast
28/100
49 reviews
Breakfast affordable but not highly reviewed.
WiFi
24/100
12 reviews
Wifi quality could be improved.
Vibe
19/100
50 reviews
Vibe is not too good. Hotel could use some updating.Entrance area is not particularly attractive.Atmosphere could be friendlier.
Rated 63/100 based on reviews from families.
Accessible parking.
Location
97/100
26 reviews
Near city centre in a great location.
Value
84/100
8 reviews
Best value for money.
Service
78/100
26 reviews
Friendly service, and reception was okay.
Room
44/100
35 reviews
Poor rooms and bathrooms.Okay room size, but subpar beds and furnishing.
Cleanliness
42/100
25 reviews
Hotel facilities could use a good clean.
Breakfast
32/100
12 reviews
Breakfast can be improved.
Vibe
20/100
14 reviews
Vibe is not too good. Hotel could use some updating.Entrance area is not particularly attractive.
Rated 64/100 based on reviews from solo travelers.
Nice TV.
Location
96/100
16 reviews
Great location.
Service
80/100
12 reviews
Friendly service.
Comfort
44/100
10 reviews
More comfort would be nice.
Room
42/100
24 reviews
Guests complained about bathrooms and general cleanliness of the rooms.
Cleanliness
38/100
11 reviews
Rooms could be cleaner.
Breakfast
25/100
7 reviews
Breakfast can be improved.
Rated 61/100 based on reviews from couples.
Best value for money. Friendly service.
Location
97/100
14 reviews
Great location.
Service
75/100
10 reviews
Friendly service.
Room
40/100
15 reviews
Rooms could be cleaner.
Cleanliness
36/100
8 reviews
Rooms could be cleaner.
Rated 48/100 based on reviews from business travelers.
Near city centre. Great location.
Location
97/100
11 reviews
Near city centre in a great location.
Service
73/100
6 reviews
Fantastic service.
Comfort
46/100
8 reviews
More comfort would be nice.
Room
42/100
14 reviews
Room needs to be improved.
Rated 72/100 based on reviews from all travelers.
Vibe is not too good. Great location.
Customer Reviews of Extended Stay America Suites Austin Downtown Town Lake
3.5 of 5Overall
3.2 of 5Amenities
4.2 of 5Location
3.6 of 5Cleanliness
3.7 of 5Comfort
3.5 of 5Condition
4.3 of 5Neighborhood
3.8 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Located in Austin (South Congress), Extended Stay America Suites Austin Downtown Town Lake is within a 10-minute walk of Lady Bird Lake and South Congress Avenue. This hotel is 0.7 mi (1.1 km) from Moody Theater and 0.9 mi (1.5 km) from Austin Convention Center.
Make yourself at home in one of the 130 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
Long Center for the Performing Arts - 0.4 km / 0.2 mi Lady Bird Lake - 0.6 km / 0.4 mi South Congress Avenue - 0.7 km / 0.4 mi Colorado River - 0.8 km / 0.5 mi Ann W. Richards Congress Avenue Bridge - 0.8 km / 0.5 mi Austin City Hall - 1.1 km / 0.7 mi Moody Theater - 1.1 km / 0.7 mi Austin Children's Museum - 1.1 km / 0.7 mi Zach Theatre - 1.3 km / 0.8 mi Frost Bank Tower - 1.4 km / 0.9 mi Sixth Street - 1.5 km / 0.9 mi Austin Convention Center - 1.5 km / 0.9 mi Austin Public Library - 1.7 km / 1 mi Austin History Center - 1.7 km / 1 mi Paramount Theater - 1.7 km / 1.1 mi
The preferred airport for Extended Stay America Suites Austin Downtown Town Lake is Austin-Bergstrom Intl. Airport (AUS) - 17.3 km / 10.8 mi
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.
Make use of convenient amenities such as complimentary wireless Internet access, a picnic area, and barbecue grills.
Amenities / Features
Check In: 3:00 PM
Check Out: 11:00 AM
Mountain biking nearby
Wheelchair accessible (may have limitations)
Luggage storage
24-hour front desk
Free WiFi
Barbecue grill(s)
Safe-deposit box at front desk
Picnic area
Year Built - 1998
Total number of rooms - 130
Number of floors - 3
Professional property host/manager
No cribs (infant beds) available
No rollaway/extra beds available
Smoke-free property
In-room accessibility
Coffee/tea in common areas
Hiking/biking trails nearby
Laundry facilities
Accessible bathroom
Elevator
Self parking (surcharge)
Airport & Shuttle Information
7.1 Miles- Bergstrom International Airport. Turn Left onto Hwy 71 for 2 Miles. Turn right on Riverside and continue heading East on Riverside past I-35. Continue for one and one half miles down Riverside to the intersection with South First Street. Turn left onto South First Street. Homestead is at the next corner on the left.
Airport Shuttle? Sorry, no airport shuttle available.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Only dogs and cats are allowed
Pets allowed
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first month (not to exceed $150 + tax per pet), payable the first night of your stay and is charged at check-in. Each month thereafter is a $10 non-refundable fee (+tax) per day for the first 5 days of each month (not to exceed $50 + tax per month, per pet). This fee is to cover the cost of cleaning and fumigating guest room. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Larger, or more than two pets requires property manager’s approval. Please contact the property for questions.
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Self parking fee: USD 5 per day
Pet fee: USD 25.00 per pet, per night
Housekeeping fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing guest safety measures
Masks are compulsory at the property
Property confirms they are implementing enhanced cleaning measures
About Extended StayAmerica
8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
Free Wi-Fi service in rooms and lobby area
Eco-friendly hotel brand reducing water and lighting waste
Children 17 and under stay free per adult family room
The Extended StayAmerica highlights above are subject to change without notice.
