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Extended Stay America Suites Memphis Germantown

6500 Poplar Ave, Memphis, TN 38119 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Lichterman Nature Center
Select Your Room:
01/25/2022 - 01/26/2022
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Extended Stay America Suites Memphis Germantown

Below are the verified reviews from guests that we have booked recently:
"Disappointing"
Overall Score2.0/ 5
This was our 1st stay at a ESA. No ice machines, soap, wash cloths, or glassware in the rooms. We had a handicap room. The shower curtain didn’t come down far enough so when you take a shower it floods the floor. Front desk clerk was away from her desk for long periods of time. Probably won’t stay there again.
(Individual traveler, booked 1 room), from US flag
31-Oct-2021 Verified Review, stayed from Sat Oct 30 to Sun Oct 31 2021 at a $94.49 average nightly rate.
"Average Experience"
Overall Score3.0/ 5
My stay was okay but I found the worn out bath tub and broken phone a bit off putting.
(Individual traveler, booked 1 room), from US flag
10-Jul-2021 Verified Review, stayed from Thu Jul 01 to Wed Jul 07 2021 at a $115.82 average nightly rate.
"Review"
Overall Score1.0/ 5
Sticky carpet loud refrigerator TV broken no breakfast muffins no ice machine Very friendly staff tho.
(Individual traveler, booked 1 room), from US flag
11-Nov-2018 Verified Review, stayed from Wed Nov 07 to Sun Nov 11 2018 at a $71.99 average nightly rate.
"Poor"
Overall Score2.0/ 5
I was not pleased with my stay. First of all, when I arrived I was told I really ordered a double (when I thought I ordered a queen), the room didn't have any tissue, the tub was not clean, no cold water in the bathroom and no phone service. I was very unhappy with my stay.
(Individual traveler, booked 1 room), from US flag
29-Mar-2014 Verified Review

Summary of Verified Reviews

71
Fair

Summary of 522 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 71/100 based on reviews from all travelers.

"Great location."

Location

90/100
36 reviews

"Great location. Shopping, restaurants and bars in the area are great."

Service

68/100
123 reviews

"The service was acceptably friendly and professional, with decent reception staff." Housekeeping and management are lacking.

Room

47/100
152 reviews

"Poorly-maintained rooms and cleaned bathrooms, with subpar A/C and beds." Big rooms, although there are complaints about cleanliness. Old rooms with poor TV's and furniture but OK kitchenettes.

Cleanliness

37/100
98 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

WiFi

36/100
8 reviews

"Wifi quality could be improved."

Breakfast

17/100
11 reviews

"Breakfast can be improved."

Rated 64/100 based on reviews from families.

""

Service

69/100
11 reviews

"Reception and service are alright."

Room

34/100
18 reviews

"Rooms could be cleaner."

Amenities

33/100
5 reviews

"Hotel buildings could use some improvement."

Cleanliness

32/100
10 reviews

"Rooms could be cleaner."

Rated 69/100 based on reviews from solo travelers.

"Spacious rooms. Great location."

Service

71/100
6 reviews

"Friendly service."

Room

43/100
13 reviews

"Room needs to be improved."

Cleanliness

39/100
8 reviews

"Could use a good cleaning."

Rated 81/100 based on reviews from couples.

"Great location."

Service

68/100
5 reviews

"Service is adequate."

Comfort

49/100
5 reviews

"Not very comfortable, with poor beds."

Room

42/100
7 reviews

"Guests complain about the rooms and subpar beds."

Cleanliness

37/100
7 reviews

"Could use a good cleaning."

Rated 77/100 based on reviews from business travelers.

""

Room

36/100
6 reviews

"Room needs to be improved."

Rated 59/100 based on reviews from all travelers.

"Great location."

Location

90/100
36 reviews

"Great location. Shopping, restaurants and bars in the area are great."

Service

68/100
123 reviews

"The service was acceptably friendly and professional, with decent reception staff." Housekeeping and management are lacking.

Room

48/100
151 reviews

"Poorly-maintained rooms and cleaned bathrooms, with subpar A/C and beds." Big rooms, although there are complaints about cleanliness. Old rooms with poor TV's and furniture but OK kitchenettes.

Cleanliness

37/100
98 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

WiFi

36/100
8 reviews

"Wifi quality could be improved."

Breakfast

17/100
11 reviews

"Breakfast can be improved."

Rated 59/100 based on reviews from families.

""

Service

69/100
11 reviews

"Reception and service are alright."

Room

34/100
18 reviews

"Rooms could be cleaner."

Amenities

33/100
5 reviews

"Hotel buildings could use some improvement."

Cleanliness

32/100
10 reviews

"Rooms could be cleaner."

Rated 63/100 based on reviews from solo travelers.

"Spacious rooms. Great location."

Service

71/100
6 reviews

"Friendly service."

Room

43/100
13 reviews

"Room needs to be improved."

Cleanliness

39/100
8 reviews

"Could use a good cleaning."

Rated 70/100 based on reviews from couples.

"Great location."

Service

68/100
5 reviews

"Service is adequate."

Comfort

49/100
5 reviews

"Not very comfortable, with poor beds."

Room

42/100
6 reviews

"Guests complain about the rooms and subpar beds."

Cleanliness

37/100
7 reviews

"Could use a good cleaning."

Rated 72/100 based on reviews from business travelers.

""

Room

36/100
6 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

Located in Memphis, Extended Stay America Suites Memphis Germantown is within a 15-minute drive of University of Memphis and Mississippi River. This hotel is 9.8 mi (15.8 km) from Memphis Zoo and 12.3 mi (19.8 km) from FedEx Forum.

For your convenience, a complimentary breakfast is served daily from 6 AM to 9:30 AM.

Make yourself at home in one of the 134 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Distances are displayed to the nearest 0.1 mile and kilometer.

Opera Memphis - 2.7 km / 1.7 mi
Lichterman Nature Center - 3 km / 1.9 mi
Regional One Health East Campus - 4.2 km / 2.6 mi
Baptist Memorial Hospital-Memphis - 5 km / 3.1 mi
Baptist Memorial Medical Grp Hsptlsts - 5.7 km / 3.6 mi
Baptist Memorial Restorative Care Hospital - 5.8 km / 3.6 mi
Baptist Memorial Hospital - 5.9 km / 3.7 mi
Theatre Memphis - 6.5 km / 4 mi
Dixon Gallery and Gardens - 6.9 km / 4.3 mi
Memphis Botanic Gardens- Hardin Hall - 7.4 km / 4.6 mi
Audubon Park - 7.7 km / 4.8 mi
Cameron Brown Park - 7.9 km / 4.9 mi
Battlefront Lasertag and Paintball - 8.4 km / 5.2 mi
TPC Southwind - 9.1 km / 5.7 mi
Tennessee Shakespeare Company - 9.3 km / 5.8 mi

The preferred airport for Extended Stay America Suites Memphis Germantown is Memphis International Airport (MEM) - 19.8 km / 12.3 mi

Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator.

Make use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and discounted use of a nearby fitness facility.

Amenities you and your pet will enjoy

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Wheelchair accessible (may have limitations)
  • Free breakfast
  • Front desk (limited hours)
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Safe-deposit box at front desk
  • Smoke-free property
  • Total number of rooms - 134
  • Number of floors - 3
  • Professional property host/manager
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • In-room accessibility
  • Coffee/tea in common areas
  • Stair-free path to entrance
  • Laundry facilities
  • Use of nearby fitness center (discount)
  • Accessible bathroom
  • Elevator

Airport & Shuttle Information

Memphis Intl Airport (12 miles)

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Pets Welcome! Max of two pets per guest room. Fee of 25USD per day, per pet nonrefundable cleaning fee, max 150USD per pet, payable at checkin for the first month. 10USD per pet fee charged for first 5 nights each month following, max of 50USD per pet. Restrictions may apply, please contact hotel.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Extended StayAmerica

  • 8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
  • Free Wi-Fi service in rooms and lobby area
  • Eco-friendly hotel brand reducing water and lighting waste
  • Children 17 and under stay free per adult family room

The Extended StayAmerica highlights above are subject to change without notice.

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