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Courtyard by Marriott West Springfield

885 Riverdale Street, West Springfield, MA 01089 US
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Baystate Medical Center
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Very Good
4.0/5

Based on 34 guest reviews

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  • Free RV, bus, truck parking
  • Swimming pool
  • Free WiFi
  • Indoor pool
  • Breakfast available (surcharge)
  • Pool hoist on site
  • Wheelchair-accessible pool
  • Stair-free path to entrance
  • 24-hour fitness facilities
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01/21/2022 - 01/22/2022
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Courtyard by Marriott West Springfield

Below are the verified reviews from guests that we have booked recently:
"Room was nice but hotel staff is very inexperienced."
Overall Score4.0/ 5
I had a lot of difficulty when I made the reservations and when I checked out. I was overcharged by Expedia when I called the 800 number to Marriot and don't know how I got to Expedia. Expedia also took the money out of my account three weeks before my arrival. Thankfully the manager encouraged me on what to do and gave me a room for the correct price. When I checked out I split the room cost with a friend and the counter lady was not able to apply cash payment and credit card payment. It took 45 minutes to wait to be checked out which is ridiculous. She said the system is not set up to make payments with different options which is something I never heard of. It seems like the counter ladies did not know what to do.
(Individual traveler, booked 1 room), from US flag
10-Nov-2019 Verified Review, stayed from Thu Nov 07 to Sat Nov 09 2019 at a $214.52 average nightly rate.
"Great Experience"
Overall Score5.0/ 5
Outstanding
(Individual traveler, booked 1 room), from US flag
15-Sep-2019 Verified Review, stayed from Sat Sep 14 to Sun Sep 15 2019 at a $189.00 average nightly rate.
"Minimal amenities and breakfast was not included as promised."
Overall Score3.0/ 5
As a Bonvoy member I was told breakfast was included yet was charged and staff found no record of it being included.Disappointing!
(Individual traveler, booked 1 room), from US flag
18-Jul-2019 Verified Review, stayed from Mon Jul 15 to Tue Jul 16 2019 at a $152.00 average nightly rate.

Summary of Verified Reviews

86
Excellent

Summary of 153 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 86/100 based on reviews from all travelers.

"Very good hotel. Great pool. Great location. Awesome vibe."

Location

100/100
11 reviews

"Great location."

Cleanliness

95/100
32 reviews

"Clean hotel facilities. Clean rooms."

Wellness Area

90/100
7 reviews

"Awesome wellness and fitness areas."

Vibe

86/100
12 reviews

"Awesome vibe. Modern Hotel."

Comfort

80/100
19 reviews

"Comfortable rooms and beds."

Pool

80/100
7 reviews

"Great pool."

Amenities

74/100
17 reviews

"Nice building."

Room

73/100
43 reviews

"Poorly-maintained and poorly rated bathrooms, but clean rooms with great beds."

Service

62/100
38 reviews

"So-so, but friendly, service, but low rated reception."

Value

38/100
12 reviews

"Value for money could be better."

Breakfast

38/100
9 reviews

"Breakfast can be improved."

Food

25/100
5 reviews

"Food could be better."

Rated 78/100 based on reviews from families.

"Great room. Great location."

Location

100/100
5 reviews

"Great location."

Cleanliness

93/100
8 reviews

"Clean."

Room

69/100
10 reviews

"Room is all right."

Service

65/100
9 reviews

"Service is average, but very friendly."

Rated 75/100 based on reviews from all travelers.

"Very good hotel. Great pool. Great location. Awesome vibe."

Location

100/100
11 reviews

"Great location."

Cleanliness

94/100
31 reviews

"Clean hotel facilities. Clean rooms."

Wellness Area

90/100
7 reviews

"Awesome wellness and fitness areas."

Vibe

86/100
12 reviews

"Awesome vibe. Modern Hotel."

Comfort

80/100
19 reviews

"Comfortable rooms and beds."

Pool

80/100
7 reviews

"Great pool."

Room

73/100
43 reviews

"Poorly-maintained and poorly rated bathrooms, but clean rooms with great beds."

Service

62/100
38 reviews

"So-so, but friendly, service, but low rated reception."

Breakfast

38/100
9 reviews

"Breakfast can be improved."

Value

38/100
12 reviews

"Value for money could be better."

Food

25/100
5 reviews

"Food could be better."

Rated 77/100 based on reviews from families.

"Great room. Great location."

Location

100/100
5 reviews

"Great location."

Cleanliness

93/100
8 reviews

"Clean."

Room

69/100
10 reviews

"Room is all right."

Service

65/100
9 reviews

"Service is average, but very friendly."

Review Semantics by TrustYou

Property Description

When you stay at Courtyard by Marriott West Springfield in West Springfield, you'll be near the airport, within a 10-minute drive of Holyoke Mall and Eastern States Exposition. This hotel is 7.2 mi (11.6 km) from Six Flags New England and 3.8 mi (6.1 km) from MassMutual Center.

You can enjoy a meal at The Bistro serving the guests of Courtyard by Marriott West Springfield, or stop in at the grocery/convenience store. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Make yourself at home in one of the 121 guestrooms featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Josiah Day House - 2.9 km / 1.8 mi
Westfield River - 3.5 km / 2.2 mi
Baystate Medical Center - 4.9 km / 3.1 mi
Holyoke Mall - 5.2 km / 3.2 mi
Eastern States Exposition - 5.8 km / 3.6 mi
Quadrangle - 6 km / 3.7 mi
MassMutual Center - 6.1 km / 3.8 mi
Mercy Hospital - 6.2 km / 3.9 mi
MGM Springfield - 6.3 km / 3.9 mi
Dr. Seuss National Memorial - 6.5 km / 4 mi
Naismith Memorial Basketball Hall of Fame - 6.5 km / 4 mi
Springfield Science Museum - 6.5 km / 4 mi
Springfield City Library - 6.5 km / 4 mi
Springfield Museums - 6.7 km / 4.2 mi
Springfield Armory - 7.5 km / 4.6 mi

The nearest airports are:
Bradley Intl. Airport (BDL) - 25.9 km / 16.1 mi
Westfield, MA (BAF-Barnes Municipal) - 17.2 km / 10.7 mi

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in West Springfield? This hotel has 675 square feet (63 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a picnic area.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Free RV, bus, truck parking
  • Newspapers in lobby (surcharge)
  • Number of meeting rooms - 1
  • Conference space size (meters) - 63
  • Swimming pool
  • Free WiFi
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Accessible bathroom
  • Indoor pool
  • Wheelchair-accessible on-site restaurant
  • Restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Laundry facilities
  • Elevator
  • Mountain biking nearby
  • Total number of rooms - 121
  • Number of floors - 4
  • Professional property host/manager
  • No rollaway/extra beds available
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Express check-in
  • Wheelchair-accessible van parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Pool hoist on site
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Well-lit path to entrance
  • Picnic area
  • Stair-free path to entrance
  • 24-hour fitness facilities
  • Express check-out
  • Grocery/convenience store
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Smoke-free property
  • Hiking/biking trails nearby
  • Free self parking
  • Conference space
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 675
  • 24-hour business center

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 15.00 for adults, USD 3.00 and USD 15.00 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Pool access available from 6:00 AM to 11:00 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast and dinner.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for dinner

Gap period enforced between guest stays - 24 hours

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Property confirms they are implementing enhanced cleaning measures

About Courtyard by Marriott

  • Business centered hotel with functional rooms and and a multi-use public area
  • Free Wi-Fi in guestrooms and lobby area
  • Flexible workspaces, soft bedding, and Paul Mitchell products
  • Lobby provides a casual meeting and workspace, business center, and GoBoard® Touchscreens for Info on the Go
  • 24/7 Market offering practical food/beverage options

The Courtyard by Marriott highlights above are subject to change without notice.

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