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Clarion Hotel & Aqua Lagoon Waterpark

1080 Riverdale St, West Springfield, MA 01089 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Baystate Medical Center
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
Select Your Room:
01/23/2022 - 01/24/2022
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8 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Clarion Hotel & Aqua Lagoon Waterpark

Below are the verified reviews from guests that we have booked recently:
"Don’t Go…"
Overall Score1.0/ 5
Old run down, smells like cigarettes in non smoking room, things are falling off the walls in room, needs updating, not clean, coffee pot was not Cleaned, bath tub had stains, door looked like it was broken into, not sealed..
(Individual traveler, booked 1 room), from US flag
02-Oct-2021 Verified Review, stayed from Fri Oct 01 to Sun Oct 03 2021 at a $190.99 average nightly rate.
"Dangerous"
Overall Score1.0/ 5
We were not able to even check in safely and left. In the 15 minutes I waited in line there were two all out brawls in the lobby between the desk clerks (2 of them) and guests. There were kids watching and the guests were completely out of control.
(Individual traveler, booked 1 room), from US flag
18-Sep-2021 Verified Review, stayed from Sat Sep 18 to Sun Sep 19 2021 at a $202.99 average nightly rate.
"Stay and water park."
Overall Score3.0/ 5
Rooms were okay pool and sprinklers could have been hotter and more heat in area especially because it’s winter. Food not the greatest but okay, TV channels are horrible no local news.
(Individual traveler, booked 1 room), from US flag
07-Mar-2020 Verified Review, stayed from Fri Mar 06 to Sun Mar 08 2020 at a $117.26 average nightly rate.
"Excellent"
Overall Score5.0/ 5
The personas work in the hotel very nice.
(Individual traveler, booked 1 room), from US flag
02-Mar-2020 Verified Review, stayed from Fri Feb 28 to Sat Feb 29 2020 at a $115.79 average nightly rate.
"Rooms"
Overall Score2.0/ 5
The carpet is disgusting, the bathroom tub had rust spots. Plus they charge you another $20.00 on top of what you pay for your room, which they say they will refund back to your card for incidentals. It has been eight days and still no refund. For the amount of money they're charging for their rooms, it is not worth it. You would be better off at the Hampton Inn.
(Individual traveler, booked 1 room), from US flag
23-Feb-2014 Verified Review, stayed from Fri Feb 14 to Sat Feb 15 2014 at a $81.00 average nightly rate.

Summary of Verified Reviews

46
Poor

Summary of 328 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 46/100 based on reviews from all travelers.

"Inadequate rooms with subpar service. Location is inconvenient. Vibe is not too good. Pool should be renewed."

Value

49/100
22 reviews

"Value for money could be better."

Comfort

42/100
46 reviews

"Small, noisy, uncomfortable rooms with poor A/C. Average beds."

Service

35/100
65 reviews

"Complaints about quality and professionalism of management and reception." Service is relatively friendly.

Room

31/100
113 reviews

"Rooms have problems with size, cleanliness, and maintenance." Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Room is acceptably new, and beds are so-so. Shower can be a problem.

Vibe

30/100
23 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating.

Location

28/100
9 reviews

"Location is inconvenient."

Amenities

25/100
51 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Hotel grounds need more attention.

Food

24/100
13 reviews

"Food could be better."

Pool

23/100
21 reviews

"Pool should be renewed."

Cleanliness

23/100
76 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Breakfast

16/100
24 reviews

"Breakfast can be improved."

Rated 37/100 based on reviews from families.

""

Value

52/100
8 reviews

"Fairly good value for money."

Comfort

43/100
12 reviews

"Okay beds but not comfortable overall."

Service

37/100
18 reviews

"Complaints about reception service. Service is relatively friendly."

Room

30/100
29 reviews

"Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms."

Amenities

28/100
13 reviews

"Hotel buildings could use some improvement." Hotel grounds need more attention.

Pool

25/100
6 reviews

"Pool should be renewed."

Food

25/100
5 reviews

"Food could be better."

Vibe

24/100
5 reviews

"Vibe is not too good."

Cleanliness

23/100
19 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Breakfast

17/100
10 reviews

"Breakfast can be improved."

Rated 43/100 based on reviews from couples.

""

Comfort

45/100
5 reviews

"More comfort would be nice."

Room

28/100
7 reviews

"Room needs to be improved."

Rated 38/100 based on reviews from all travelers.

"Inadequate rooms with subpar service. Location is inconvenient. Vibe is not too good. Pool should be renewed."

Value

50/100
21 reviews

"Fairly good value for money."

Comfort

42/100
46 reviews

"Small, noisy, uncomfortable rooms with poor A/C. Average beds."

Service

37/100
60 reviews

"Complaints about quality and professionalism of management and reception." Service is relatively friendly.

Room

32/100
110 reviews

"Rooms have problems with size, cleanliness, and maintenance." Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Room is acceptably new, and beds are so-so. Shower can be a problem.

Vibe

30/100
23 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating.

Location

28/100
9 reviews

"Location is inconvenient."

Food

27/100
10 reviews

"Food could be better."

Pool

26/100
18 reviews

"Pool should be renewed."

Amenities

26/100
49 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Hotel grounds need more attention.

Cleanliness

24/100
73 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Breakfast

17/100
23 reviews

"Breakfast can be improved."

Rated 33/100 based on reviews from families.

""

Value

52/100
8 reviews

"Fairly good value for money."

Comfort

43/100
12 reviews

"Okay beds but not comfortable overall."

Service

37/100
18 reviews

"Complaints about reception service. Service is relatively friendly."

Room

30/100
29 reviews

"Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms."

Amenities

28/100
13 reviews

"Hotel buildings could use some improvement." Hotel grounds need more attention.

Pool

25/100
6 reviews

"Pool should be renewed."

Food

25/100
5 reviews

"Food could be better."

Vibe

24/100
5 reviews

"Vibe is not too good."

Cleanliness

23/100
19 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Breakfast

17/100
10 reviews

"Breakfast can be improved."

Rated 42/100 based on reviews from couples.

""

Comfort

45/100
5 reviews

"More comfort would be nice."

Room

28/100
7 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

With a stay at Clarion Hotel & Aqua Lagoon Waterpark, you'll be centrally located in West Springfield, within a 10-minute drive of Holyoke Mall and Eastern States Exposition. This hotel is 7.3 mi (11.8 km) from Six Flags New England and 3.9 mi (6.2 km) from MassMutual Center.

Enjoy a meal at the restaurant or snacks in the hotel's 2 coffee shops/cafés. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Stay in one of 262 guestrooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Josiah Day House - 3.5 km / 2.1 mi
Westfield River - 4.1 km / 2.6 mi
Holyoke Mall - 4.4 km / 2.7 mi
Baystate Medical Center - 4.7 km / 2.9 mi
Eastern States Exposition - 5.9 km / 3.7 mi
MassMutual Center - 6.2 km / 3.9 mi
Quadrangle - 6.4 km / 4 mi
MGM Springfield - 6.4 km / 4 mi
Dr. Seuss National Memorial - 6.6 km / 4.1 mi
Naismith Memorial Basketball Hall of Fame - 6.6 km / 4.1 mi
Springfield Science Museum - 6.7 km / 4.1 mi
Springfield City Library - 6.7 km / 4.1 mi
Springfield Museums - 6.9 km / 4.3 mi
Mercy Hospital - 7 km / 4.3 mi
Chicopee Falls Dam - 7.5 km / 4.7 mi

The nearest airports are:
Logan International Airport (BOS) - 153.2 km / 95.2 mi
Bradley Intl. Airport (BDL) - 26.1 km / 16.2 mi
Westfield, MA (BAF-Barnes Municipal) - 18.4 km / 11.5 mi

The preferred airport for Clarion Hotel & Aqua Lagoon Waterpark is Logan International Airport (BOS).

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Enjoy a range of recreational amenities, including a water park (surcharge), an indoor pool, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, a fireplace in the lobby, and a vending machine.

Green Sustainability

N/A

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Water park access (surcharge)
  • Lockers available
  • Free WiFi
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Braille or raised signage
  • Number of indoor pools - 1
  • Wheelchair accessible parking
  • RV, bus, truck parking
  • Fireplace in lobby
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Free breakfast
  • Visual alarms in hallways
  • Multilingual staff
  • Handrails in stairways
  • Handrails in hallways
  • Conference center
  • Water dispenser
  • Wheelchairs available on site
  • Wheelchair-accessible meeting spaces/business center
  • Coffee/tea in common areas
  • Number of coffee shops/cafes - 2
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Wheelchair accessible (may have limitations)
  • Year Built - 1974
  • Total number of rooms - 262
  • Number of floors - 4
  • Professional property host/manager
  • Events/parties not allowed
  • Vending machine
  • Wheelchair-accessible van parking
  • Meeting rooms
  • Pool access ramp on site
  • Wheelchair-accessible registration desk
  • Pool hoist on site
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Luggage storage
  • Express check-out
  • 24-hour front desk
  • Lifeguard on site
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Hiking/biking trails nearby
  • Free self parking
  • Waterslide
  • Computer station
  • ATM/banking
  • Wheelchair accessible path of travel
  • 24-hour business center

Airport & Shuttle Information

Hartford-BDL International, 30 miles from hotel. Approximate cost, one way is $65.00.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Not allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20 per day
  • Service fee: USD 40.00 per stay
  • Facilities fee: USD 10.00 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Pool fee: USD 10.00 per person, per night

We have included all charges provided to us by the property.

  • Pool access available from 4:00 PM to 7:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast and dinner.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
  • This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for dinner

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows sanitization practices of Ecolab (3rd party expert - Global)

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Clarion Hotels

  • Full-service property with meeting/event space and available catering services
  • Feature a restaurant or social bar and lounge based on location
  • High-quality bedding
  • Free high-speed internet
  • 24-hour business center services
  • Spacious rooms with large desks

The Clarion Hotels highlights above are subject to change without notice.

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