Clarion Hotel & Aqua Lagoon Waterpark

1080 Riverdale St, West Springfield, MA 01089 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Baystate Medical Center
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
Select My Room
Very Good

Based on 298 guest reviews

Show Guest Reviews
  • Free WiFi
  • Number of indoor pools - 1
  • Free continental breakfast
  • Free breakfast
  • Pool access ramp on site
  • Pool hoist on site
  • Wheelchair-accessible pool
  • Stair-free path to entrance
  • Free newspapers in lobby
Select Your Room:
10/01/2022 - 10/02/2022
Searching all hotel inventory networks
7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Clarion Hotel & Aqua Lagoon Waterpark

Below are the verified reviews from guests that we have booked recently:
"Huge waste of time and money."
Overall Score2.0/ 5
First and foremost this hotel needs to FULLY UPDATE their amenities that are actually AVAILABLE! Such a crappy overnight stay and I checked out as early as I could after back and forth on the phone to cancel the rest of my reservation with NO GUARANTEE OF A REFUND! Do NOT recommend unless you really just need a place to sleep overnight.
(Individual traveler, booked 1 room), from US flag
15-Jul-2022 Verified Review, stayed from Thu Jul 14 to Sat Jul 16 2022 at a $117.99 average nightly rate.
"Don’t Go…"
Overall Score1.0/ 5
Old run down, smells like cigarettes in non smoking room, things are falling off the walls in room, needs updating, not clean, coffee pot was not Cleaned, bath tub had stains, door looked like it was broken into, not sealed..
(Individual traveler, booked 1 room), from US flag
02-Oct-2021 Verified Review, stayed from Fri Oct 01 to Sun Oct 03 2021 at a $190.99 average nightly rate.
Overall Score1.0/ 5
We were not able to even check in safely and left. In the 15 minutes I waited in line there were two all out brawls in the lobby between the desk clerks (2 of them) and guests. There were kids watching and the guests were completely out of control.
(Individual traveler, booked 1 room), from US flag
18-Sep-2021 Verified Review, stayed from Sat Sep 18 to Sun Sep 19 2021 at a $202.99 average nightly rate.
"Stay and water park."
Overall Score3.0/ 5
Rooms were okay pool and sprinklers could have been hotter and more heat in area especially because it’s winter. Food not the greatest but okay, TV channels are horrible no local news.
(Individual traveler, booked 1 room), from US flag
07-Mar-2020 Verified Review, stayed from Fri Mar 06 to Sun Mar 08 2020 at a $117.26 average nightly rate.
Overall Score5.0/ 5
The personas work in the hotel very nice.
(Individual traveler, booked 1 room), from US flag
02-Mar-2020 Verified Review, stayed from Fri Feb 28 to Sat Feb 29 2020 at a $115.79 average nightly rate.
Overall Score2.0/ 5
The carpet is disgusting, the bathroom tub had rust spots. Plus they charge you another $20.00 on top of what you pay for your room, which they say they will refund back to your card for incidentals. It has been eight days and still no refund. For the amount of money they're charging for their rooms, it is not worth it. You would be better off at the Hampton Inn.
(Individual traveler, booked 1 room), from US flag
23-Feb-2014 Verified Review, stayed from Fri Feb 14 to Sat Feb 15 2014 at a $81.00 average nightly rate.

Property Description

Hotel just completed a major renovation. Guest must be 21 years or older to check-in. Valid identification will be required for all check-ins. Hotel does not provide complimentary breakfast. Aqua Lagoon Waterpark - separate entrance charge applies. The following fees and deposits are charged by the property at time of service, check-in. Deposit: USD 100 per stay. Poolside Rooms include Microwaves Refrigerators, all other rooms upon request only.

Green Sustainability


Amenities / Features

  • Check In: 3:00 pm - anytime
  • Check Out: 11:00 am
  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Complimentary breakfast
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV Channel: Showtime
  • TV room
  • Voicemail

Airport & Shuttle Information

Hartford-BDL International, 30 miles from hotel. Approximate cost, one way is $65.00.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

About Clarion Hotels

  • Full-service property with meeting/event space and available catering services
  • Feature a restaurant or social bar and lounge based on location
  • High-quality bedding
  • Free high-speed internet
  • 24-hour business center services
  • Spacious rooms with large desks

The Clarion Hotels highlights above are subject to change without notice.

People also viewed these hotels