Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Best Western Plus All Suites Inn
Below are the verified reviews from guests that we have booked recently:
"Clean, Friendly, Good location, Easy access."
Overall Score5.0/5
We arrived early so as expected our room was not ready. We went to visit the ocean as that is why we were there, anyway. When we returned our room was still not ready so we were upgraded to a two room suite which actually worked out better as it gave our adult son (who is disabled) some privacy. Also, I forgot to mention that I had made a date error when I booked the room and with me using a voucher I could not cancel and re book. To my relief, the hotel had corrected my dates for me. We had a nice stay.
Judith C. (Individual traveler, booked 1 room), from
09-Oct-2021 Verified Review, stayed from Tue Sep 28 to Thu Sep 30 2021 at a $152.89 average nightly rate.
"Beat Up"
Overall Score2.0/5
The room size was very nice and the staff was amazing, but the condition of the room was rough. A lot of wallpaper was torn, all of the furniture was chipped and seemed dirty and the worst part was the hot tub/bathtub that I paid $100 extra for didn’t even work.
Logan L. (Individual traveler, booked 1 room), from
20-Apr-2021 Verified Review, stayed from Sat Apr 17 to Sun Apr 18 2021 at a $329.00 average nightly rate.
"Lacks a 3.5 star hotel/ poor cust. svc."
Overall Score2.0/5
Upon arrival floors were dirty, walls and elevator with dark/dirty stains and hotel looks like the GM does not canvas the entry way for regular cleaning but that was neither here nor there.. The room did not have any bedding for the pull out couch in living area and the TV did not work for almost two days of our stay. Every time I called to have it fixed no one answered the phone for 1.5 days at the front desk. I tried calling from the room and my cell phone with no answer so finally I went down to ask the front desk and they said someone would be there early am then I waited and put my vacation on hold for the maintenance man and no one came by 11:45 I went down there again and the front desk person fixed it and the maintenance man never came :(.. so I was already late and bored waiting for 1.5 days.. To top it off, The shower has an EXTREMELY large HIGH PITCHED sound that gave me a headache every morning and they said its water pressure and cant fix and I am not being picky, it was EXTREME Loud.. At night it was disappointing because the master bedroom does not have its own air unit so the living room was freezing to get the air to push back to the bedroom having to leave the door open at all times. this did not give me the privacy I was hoping for nor the fantastic suite get away I looked for but overall it was still decent. Maybe my room just had the discrepancies, not sure but it was a holiday weekend and everything was booked so we enjoyed they had breakfast and WiFi and the rest of the staff was friendly. Thank you.
Kristie M. (Individual traveler, booked 1 room), from
04-Sep-2019 Verified Review, stayed from Fri Aug 30 to Mon Sep 02 2019 at a $294.00 average nightly rate.
"Dirty room for expensive price."
Overall Score2.0/5
Came for a wedding. Not a good part of town as far as we can tell. Checked into our room and had a few minutes to leave for wedding. The toilet had urine and hair on it. When we came back from wedding, the v didn’t work and it is very noisy outside. The lady at the front desk also didn’t sound like she wanted to be here either. I won’t ever be coming back here. Hope I can sleep.
Dan G. (Individual traveler, booked 1 room), from
14-Jul-2019 Verified Review, stayed from Sat Jul 13 to Sun Jul 14 2019 at a $278.10 average nightly rate.
"Best western Santa Cruz."
Overall Score5.0/5
Overall it was good soft bed great all you can eat breakfast.. Great family vibe.. The room was very nice and clean.
Rob J. (Individual traveler, booked 1 room), from
30-Dec-2018 Verified Review, stayed from Fri Dec 28 to Sun Dec 30 2018 at a $138.60 average nightly rate.
"Great!"
Overall Score5.0/5
Full hot breakfast served where you can eat in dininig area or your room. Everthing was so clean. Friendly staff. Plenty of parking on site. I would definitely stay ahain.
Gwendolyn H. (Individual traveler, booked 1 room), from
05-Nov-2018 Verified Review, stayed from Fri Nov 02 to Sat Nov 03 2018 at a $126.02 average nightly rate.
Summary of Verified Reviews
76
Good
Summary of 662 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Fair family hotel. Close to the beach with easily accessible parking."
WiFi
76/100
9 reviews
"Good internet service. Average wifi quality."
Service
71/100
163 reviews
"Friendly, more-or-less professional service, and so-so reception."Housekeeping and management are lacking.
Breakfast
65/100
54 reviews
"Affordable, fairly tasty breakfasts."
Location
60/100
120 reviews
"Location is ok. Parking is rare. Central location close to the beach."Standard parking prices.
Room
56/100
237 reviews
"Average rooms with kitchenettes."Spacious rooms but not well-kept, with subpar beds and furniture.Untidy, outdated rooms with bad TV's and A/C.Mediocre sized, poorly cleaned bathrooms. Shower can be a problem.
Cleanliness
39/100
137 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Wellness Area
7/100
13 reviews
"Wellness & sports facilities could be improved."
Rated 72/100 based on reviews from families.
"Friendly service. Fantastic service."
Service
78/100
60 reviews
"Average reception, but good overall service."
Breakfast
67/100
25 reviews
"Breakfast is average."
Location
61/100
57 reviews
"Decent location, but problems with parking. Beach nearby."
Room
50/100
107 reviews
"Average rooms with kitchenettes."Spacious rooms but not well-kept, with subpar beds and furniture.Poorly cleaned, outdated rooms with subpar TV's.
Vibe
37/100
25 reviews
"Vibe is not too good. Hotel could use some updating."Atmosphere could be friendlier.Entrance area is not particularly attractive.
Cleanliness
35/100
51 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Wellness Area
5/100
8 reviews
"Wellness & sports facilities could be improved."
Rated 73/100 based on reviews from couples.
"Friendly service."
Service
73/100
12 reviews
"Friendly service."
Location
62/100
7 reviews
"Location is ok."
Comfort
61/100
9 reviews
"Beds are decent and generally comfortable."
Room
52/100
19 reviews
"Average rooms with standard beds."Poorly cleaned rooms with uncomfortable furniture.
Cleanliness
35/100
18 reviews
"Rooms could be cleaner."
Rated 69/100 based on reviews from solo travelers.
""
Comfort
58/100
6 reviews
"Comfortable."
Room
52/100
8 reviews
"Room is all right."
Cleanliness
40/100
5 reviews
"Could use a good cleaning."
Rated 68/100 based on reviews from all travelers.
"Fair family hotel. Close to the beach with easily accessible parking."
WiFi
76/100
9 reviews
"Good internet service. Average wifi quality."
Service
70/100
157 reviews
"Friendly, more-or-less professional service, and so-so reception."Housekeeping and management are lacking.
Breakfast
65/100
54 reviews
"Affordable, fairly tasty breakfasts."
Location
60/100
120 reviews
"Location is ok. Parking is rare. Central location close to the beach."Standard parking prices.
Room
56/100
233 reviews
"Average rooms with kitchenettes."Spacious rooms but not well-kept, with subpar beds and furniture.Untidy, outdated rooms with bad TV's and A/C.Mediocre sized, poorly cleaned bathrooms. Shower can be a problem.
Cleanliness
37/100
133 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Wellness Area
7/100
13 reviews
"Wellness & sports facilities could be improved."
Rated 70/100 based on reviews from families.
"Good service."
Service
77/100
59 reviews
"Average reception, but good overall service."
Breakfast
67/100
25 reviews
"Breakfast is average."
Location
61/100
57 reviews
"Decent location, but problems with parking. Beach nearby."
Room
50/100
106 reviews
"Rooms are dirty and neglected with poor beds, although very spacious."Old rooms with poor TV's and furniture but OK kitchenettes.
Vibe
37/100
25 reviews
"Vibe is not too good. Hotel could use some updating."Atmosphere could be friendlier.Entrance area is not particularly attractive.
Cleanliness
34/100
50 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Wellness Area
5/100
8 reviews
"Wellness & sports facilities could be improved."
Rated 67/100 based on reviews from couples.
"Friendly service."
Service
72/100
11 reviews
"Friendly service."
Location
62/100
7 reviews
"Location is ok."
Comfort
61/100
8 reviews
"Beds are decent and generally comfortable."
Room
51/100
17 reviews
"Average rooms with standard beds."Poorly cleaned rooms with uncomfortable furniture.
Cleanliness
34/100
17 reviews
"Rooms could be cleaner."
Rated 66/100 based on reviews from solo travelers.
""
Comfort
58/100
6 reviews
"Comfortable."
Room
52/100
8 reviews
"Room is all right."
Cleanliness
40/100
5 reviews
"Could use a good cleaning."
Rated 79/100 based on reviews from all travelers.
"Fair family hotel. Close to the beach with easily accessible parking."
Service
75/100
6 reviews
"Fantastic service."
Customer Reviews of Best Western Plus All Suites Inn
3.9 of 5Overall
3.8 of 5Amenities
4.4 of 5Location
4.0 of 5Cleanliness
4.0 of 5Comfort
3.8 of 5Condition
4.1 of 5Neighborhood
4.1 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Located in Santa Cruz (Westside Santa Cruz), Best Western Plus All Suites Inn is within a 5-minute drive of Santa Cruz Beach Boardwalk and Santa Cruz Wharf. This hotel is 1 mi (1.7 km) from Main Beach and 1.6 mi (2.5 km) from Monterey Bay.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Make yourself at home in one of the 77 guestrooms featuring refrigerators and microwaves. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary newspapers, and housekeeping is provided daily.
Distances are displayed to the nearest 0.1 mile and kilometer.
Ocean Street - 0.1 km / 0.1 mi Pacific Avenue - 0.6 km / 0.4 mi Museum of Art & History - 0.7 km / 0.4 mi Santa Cruz Museum of Art and History - 0.7 km / 0.4 mi Pacific Garden Mall - 0.7 km / 0.4 mi Town Clock - 1.1 km / 0.7 mi Santa Cruz Mission State Historic Park - 1.1 km / 0.7 mi Santa Cruz Beach Boardwalk - 1.3 km / 0.8 mi Mission Santa Cruz - 1.4 km / 0.9 mi Main Beach - 1.4 km / 0.9 mi Santa Cruz Main Beach - 1.4 km / 0.9 mi Cocoanut Grove - 1.5 km / 0.9 mi Twin Lakes State Beach - 1.5 km / 1 mi Seabright Beach - 1.5 km / 1 mi Monterey Bay National Marine Sanctuary Exploration Center - 1.6 km / 1 mi
The nearest airports are: Norman Y. Mineta San Jose Intl. Airport (SJC) - 55.2 km / 34.3 mi Watsonville, CA (WVI-Watsonville Municipal) - 24.4 km / 15.2 mi Monterey Peninsula Airport (MRY) - 65.7 km / 40.8 mi Salinas, CA (SNS-Salinas Municipal) - 61.7 km / 38.4 mi
The preferred airport for Best Western Plus All Suites Inn is Norman Y. Mineta San Jose Intl. Airport (SJC).
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Santa Cruz? This hotel has facilities measuring 570 square feet (51 square meters), including a meeting room. Self parking (subject to charges) is available onsite.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and a fireplace in the lobby.
Amenities / Features
Check In: 4:00 PM
Check Out: 11:00 AM
Dry cleaning/laundry service
Covered parking
Wheelchair accessible (may have limitations)
Parking (limited spaces)
Pool umbrellas
Number of meeting rooms - 1
Conference space size (meters) - 51
Television in common areas
Free WiFi
Braille or raised signage
In-room accessibility
Wheelchair accessible parking
Free newspapers in lobby
Roll-in shower
Accessible bathroom
Fireplace in lobby
Free buffet breakfast
Number of buildings/towers - 1
Total number of rooms - 77
Number of floors - 3
Professional property host/manager
LGBTQ friendly
Parking height restrictions apply
Events/parties not allowed
No alcohol served onsite
Luggage storage
Free breakfast
Express check-out
Multilingual staff
Business center
24-hour front desk
Daily
Safe-deposit box at front desk
Smoke-free property
Coffee/tea in common areas
Laundry facilities
Elevator
Fitness facilities
Conference space
Self parking (surcharge)
Conference space size (feet) - 570
24-hour business center
Airport & Shuttle Information
San Jose airport. Est, 25 miles one way
Local Shuttle Info: Not available at this time
Breakfast Information
Complimentary Breakfast- Includes a hearty, all-American buffet. Stacks of steaming hot waffles and scrambled eggs, yogurt, fresh fruits and pastries, hot and cold cereals, and 100% Arabica coffee and chilled juices await guests every morning.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed
No PETS ALLOWED
Parking Info
Free Indoor Parking- offered on a first come, first served basis
Internet / WiFI
Complimentary WiFi
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Covered self parking fee: USD 10.00 per night (in/out privileges)
Rollaway bed fee: USD 10.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: USD 100.00 per accommodation, per stay
Sanitation services: USD 1.50 per night
We have included all charges provided to us by the property.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Alcohol is not served at this property.
Parking height restrictions apply.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
Contactless check-out is available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Staff temperature checks are conducted regularly
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Guest accommodation is sealed after cleaning
Cashless transactions are available
Masks are compulsory at the property
Food service has been amended for enhanced safety
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Property confirms they are implementing enhanced cleaning measures
About Best Western Plus
Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk
Fitness room, laundry room, and business center also available
FREE high-speed internet, local calls, and long distance access
Breakfast is available
For the upper mid-scale market, including upgraded amenities and enhanced style and comfort.
The Best Western Plus highlights above are subject to change without notice.
Seasonality of Hotel Rates at Best Western Plus All Suites Inn
This graph illustrates seasonality of sleeping room prices for both group rates and the most competitive individual traveler rates our system could find at the time the group offer was placed. The lowest group rate shown is 54.0% in April 2020 and the highest average individual rate is $335 in the month of April 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Plus All Suites Inn in a month when rates are lower.
