IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Holiday Inn Express & Suites Phoenix Tempe An Ihg Hotel
Below are the verified reviews from guests that we have booked recently:
"Very Good Clean Hotel"
Overall Score5.0/5
Clean hotel, courteous staff. A good experience.
Diane C. (Individual traveler, booked 1 room), from
25-Sep-2022 Verified Review, stayed from Wed Sep 21 to Thu Sep 22 2022 at a $122.99 average nightly rate.
""
Overall Score2.0/5
Kristine L. (Individual traveler, booked 1 room), from
09-Apr-2022 Verified Review, stayed from Wed Apr 06 to Fri Apr 08 2022 at a $102.99 average nightly rate.
"Check in sucked room half cleaned."
Overall Score2.0/5
0
Demetras D. (Individual traveler, booked 1 room), from
28-Feb-2022 Verified Review, stayed from Sun Feb 20 to Mon Feb 21 2022 at a $148.99 average nightly rate.
"Served it's purpose."
Overall Score3.0/5
Great Receptionist
Tammi B. (Individual traveler, booked 1 room), from
26-Sep-2021 Verified Review, stayed from Thu Sep 23 to Sun Sep 26 2021 at a $88.99 average nightly rate.
"Horrible nothing worked and outside room ceiling tiles missing."
Overall Score1.0/5
Over priced for a place under construction and was not informed of it before booking. Refrigerator didn't work. When using hair dryer it smelt like burning weed. Ceiling tiles in hallway outside door of room were missing and wiring exposed. Fire harzard. They need sound proof windows for rooms facing freeway. Heard traffic all night. The sad thing was the a loft across the street wad cheaper. And you should have someone at front desk that at least acts like they want to be there. Only booked because friends had room there. Would not refer to anyone.
Scott W. (Individual traveler, booked 1 room), from
03-Jan-2021 Verified Review, stayed from Thu Dec 31 to Fri Jan 01 2021 at a $110.39 average nightly rate.
"Clean and friendly."
Overall Score5.0/5
Our room was very clean and the gentleman at the front desk was very friendly.
Gary S. (Individual traveler, booked 1 room), from
03-Nov-2019 Verified Review, stayed from Sun Nov 03 to Mon Nov 04 2019 at a $78.94 average nightly rate.
"AWESOME attn; David Wong."
Overall Score5.0/5
AMAZING NISEL STAFF and FOOD, MAJOR LEAGUE BASEBALL ASU HALL OF FAME BASEBALL FOOTBALL,MVP METS .YANKEES,ROME ITALY LennyRandle.com four Education Sports Academy ELITE MEMBERSHIP BEST WESTERN HOTEL Corp, 55 Million FANS Globally Blessed MLBNETWORK Lenny Randle Team Cappuccino All Stars Homeschool Touring Colleges.
Lenny R. (Group coordinator, booked 2 rooms), from
28-May-2019 Verified Review, stayed from Wed May 22 to Sat May 25 2019 at a $65.72 average nightly rate.
"Receptionist Poor"
Overall Score2.0/5
We are Reward members of Best Western and the receptionist when we checked in was helpful. But the receptionist in the morning had very poor repor in helping with anything. We had asked to have an extended check out and he said that could not give us one since we reserved online, this is like our 10th time staying at this Hotel and we are thinking of not going back.
Keith F. (Individual traveler, booked 1 room), from
29-Apr-2019 Verified Review, stayed from Fri Apr 26 to Sat Apr 27 2019 at a $107.31 average nightly rate.
"Terrible stay and unpleasant manager."
Overall Score1.0/5
Checked out of hotel early due to a 530am wake up from the fire department. There was a carbon monoxide alarm activation and we were told to evacuate. Later the fire department advised it is a low enough level to pack all belongings and attempt other accommodations. When speaking to the manager he said the issue was in a heating duct and had since been capped off and would not be a problem. When asked if other ducts were being checked he said no that there was no need to check the others. I felt that as a safety issue and checked out and rebooked with the Hampton Inn and my stay with them has been delightful.
Jonmichael K. (Individual traveler, booked 1 room), from
27-Apr-2019 Verified Review, stayed from Thu Apr 25 to Sun Apr 28 2019 at a $79.99 average nightly rate.
Summary of Verified Reviews
61
Poor
Summary of 502 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Great location. Easy car access but inadequate parking.
Service
53/100
117 reviews
Guests complain about the professionalism of the staff and management.Service is friendly enough, with acceptable reception staff.Booking process should be better organized.
Breakfast
46/100
40 reviews
Breakfast affordable but not highly reviewed.
Room
45/100
173 reviews
Guests complain about size, cleanliness, and maintenance of rooms and bathrooms.Relatively new rooms, with acceptable TV's, but poor furniture and A/C.Kitchenettes and beds are poor. Shower can be a problem.
Comfort
31/100
73 reviews
Rooms with complaints about size, comfort, and A/C.Rooms are small and noisy, with subpar beds.
Cleanliness
31/100
84 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Amenities
25/100
77 reviews
Poorly reviewed buildings and an uninspiring entrance area.
Wellness Area
6/100
16 reviews
Poorly reviewed fitness area.
Rated 52/100 based on reviews from families.
Great location.
Location
73/100
12 reviews
Great location.
Value
58/100
8 reviews
Fairly good value for money.
Service
53/100
27 reviews
Friendly service and acceptable reception.
Breakfast
45/100
12 reviews
Breakfast can be improved.
Room
33/100
49 reviews
Inadequately cleaned and maintained rooms and bathrooms.Small rooms with poor A/C and substandard furniture and beds.Shower can be a problem.
Comfort
28/100
21 reviews
Small rooms, lacking comfort, with subpar beds and A/C.
Cleanliness
25/100
22 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Amenities
21/100
23 reviews
Hotel buildings could use some improvement.
Rated 68/100 based on reviews from business travelers.
Room
40/100
6 reviews
Room needs to be improved.
Rated 62/100 based on reviews from couples.
Service
49/100
7 reviews
Service could be improved.
Room
43/100
6 reviews
Room needs to be improved.
Rated 60/100 based on reviews from solo travelers.
Service
54/100
6 reviews
Service is adequate.
Room
43/100
5 reviews
Room needs to be improved.
Rated 54/100 based on reviews from all travelers.
Great location.
Location
70/100
58 reviews
Great location. Easy car access but inadequate parking.
Service
53/100
116 reviews
Problems with management professionalism.Service is friendly enough, with acceptable reception staff.Booking process should be better organized.
Breakfast
46/100
39 reviews
Breakfast can be improved.
Room
46/100
171 reviews
Guests complain about size, cleanliness, and maintenance of rooms and bathrooms.Relatively new rooms, with acceptable TV's, but poor furniture and A/C.Kitchenettes and beds are poor. Shower can be a problem.
Cleanliness
32/100
82 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Comfort
31/100
73 reviews
Rooms with complaints about size, comfort, and A/C.Rooms are small and noisy, with subpar beds.
Food
30/100
7 reviews
Poorly rated food, particularly desserts.
Amenities
25/100
76 reviews
Poorly reviewed buildings and an uninspiring entrance area.
Wellness Area
6/100
16 reviews
Poorly reviewed fitness area.
Rated 52/100 based on reviews from families.
Great location.
Location
73/100
12 reviews
Great location.
Service
53/100
27 reviews
Friendly service and acceptable reception.
Breakfast
45/100
12 reviews
Breakfast can be improved.
Room
33/100
48 reviews
Inadequately cleaned and maintained rooms and bathrooms.Small rooms with poor A/C and substandard furniture and beds.Shower can be a problem.
Comfort
28/100
21 reviews
Small rooms, lacking comfort, with subpar beds and A/C.
Cleanliness
25/100
21 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Amenities
21/100
23 reviews
Hotel buildings could use some improvement.
Rated 61/100 based on reviews from couples.
Service
49/100
6 reviews
Service could be improved.
Room
43/100
6 reviews
Room needs to be improved.
Rated 60/100 based on reviews from solo travelers.
Service
54/100
6 reviews
Service is adequate.
Room
43/100
5 reviews
Room needs to be improved.
Customer Reviews of Holiday Inn Express & Suites Phoenix Tempe An Ihg Hotel
4.0 of 5Overall
4.0 of 5Amenities
4.0 of 5Cleanliness
5.0 of 5Comfort
3.7 of 5Condition
4.0 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Located in Tempe, Holiday Inn Express & Suites Phoenix - Tempe, an IHG Hotel is in the entertainment district, within a 10-minute drive of Arizona State University and Phoenix Zoo. This hotel is 3.7 mi (6 km) from Desert Botanical Garden and 5.2 mi (8.4 km) from Scottsdale Fashion Square.
Enjoy a satisfying meal at Macayo's Restaurant serving guests of Holiday Inn Express & Suites Phoenix - Tempe, an IHG Hotel. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Make yourself at home in one of the 103 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Distances are displayed to the nearest 0.1 mile and kilometer.
Tempe Town Lake - 0.3 km / 0.2 mi Tempe Town Lake Marina - 0.6 km / 0.4 mi Arizona State University - 0.8 km / 0.5 mi Sun Devil Stadium - 1.7 km / 1.1 mi Wells Fargo Arena - 1.8 km / 1.1 mi Mill Avenue District - 2 km / 1.3 mi Tempe Beach Park - 2.3 km / 1.4 mi Tempe Marketplace - 2.4 km / 1.5 mi Big Surf - 2.5 km / 1.6 mi Phoenix Zoo - 2.6 km / 1.6 mi Papago Park - 2.6 km / 1.6 mi Grady Gammage Memorial Auditorium - 3.1 km / 1.9 mi Mill Ave - 3.7 km / 2.3 mi Hole in the Rock - 3.8 km / 2.4 mi Desert Botanical Garden - 4 km / 2.5 mi
The nearest airports are: Phoenix Sky Harbor Intl. Airport (PHX) - 8.4 km / 5.2 mi Mesa, AZ (MSC-Falcon Field Municipal) - 26.5 km / 16.5 mi Scottsdale, AZ (SCF) - 30.1 km / 18.7 mi Phoenix - Mesa Gateway Airport (AZA) - 43.9 km / 27.3 mi Phoenix Deer Valley Airport (DVT) - 46.5 km / 28.9 mi
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make use of convenient amenities, which include complimentary wireless Internet access and a vending machine.
Green Sustainability
We have just started our Green program
Amenities / Features
Check In: 3:00 PM
Check Out: 12:00 PM
Minimum age of oldest guest: 18
Wheelchair accessible (may have limitations)
Vending machine
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Free WiFi
Number of bars/lounges - 1
Wheelchair-accessible public washroom
Well-lit path to entrance
In-room accessibility
Wheelchair accessible parking
Stair-free path to entrance
Roll-in shower
Internet access - wireless
Accessible bathroom
Number of buildings/towers - 1
Total number of rooms - 103
Number of floors - 4
Professional property host/manager
Noise-free rooms not guaranteed
No cribs (infant beds) available
No rollaway/extra beds available
Boat tours nearby
Free buffet breakfast
Luggage storage
Free breakfast
Express check-out
Multilingual staff
24-hour front desk
Number of restaurants - 1
Daily
Wheelchair-accessible meeting spaces/business center
Golfing nearby
Smoke-free property
Rafting nearby
Elevator
Free self parking
Airport & Shuttle Information
3 miles from Phoenix Sky Harbour International Airport. 24 hr Courtesy Shuttle to and from airport.
Local Shuttle Info: Shuttle based on availability for nominal fee in 3 mile radious of hotel.
Breakfast Information
Free Full Hot Continental Breakfast.Scrambled Eggs, Bacon, Sausage, Hash Browns, Biscuits and Gravy2 Waffles Makers and Toppings. Oatmeal
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed
Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room with a 80 pound weight limit. Additional pet types (cats, birds, etc) may be accepted at the hotel's discretion. Pet rate is $10.00 per day with a $100 per week maximum
Internet / WiFI
We offer free wireless high speed internet throughout our hotel property.
Misc Fees / Policies
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: USD 150.00 per accommodation, per stay
We have included all charges provided to us by the property.
Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast.
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Masks are compulsory at the property
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures
About Holiday Inn Express
Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
Have their own 100% Arabica Smart Roast Coffee
Free high-speed internet service in every room
eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
Group vs. Individual Rates at Holiday Inn Express & Suites Phoenix - Tempe, an IHG Hotel
The graph above is trends of room rates for both our group rates and the lowest online individual prices we could find at the time the group/meeting bid was placed. The best group/meeting rate displayed is 30.3% in the month of September 2020 and the highest average individual rate is $192 in the month of March 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Express & Suites Phoenix - Tempe, an IHG Hotel in a month when rates are lower.