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SureStay Hotel by Best Western Santa Cruz

516 Water St, Santa Cruz, CA 95060 US
View Map Reservations: +1-800-760-7718
2.5 Star Property In Santa Cruz (Westside Santa Cruz)
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
Select My Room
  • Outdoor pool
  • Free RV, bus, truck parking
  • Free breakfast
  • Pool umbrellas
  • Swimming pool
  • Free WiFi
  • Outdoor seasonal pool
  • Smoke-free property
  • Free self parking
Select Your Room:
08/09/2022 - 08/10/2022
Searching all hotel inventory networks
3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of SureStay Hotel by Best Western Santa Cruz

Below are the verified reviews from guests that we have booked recently:
"one washcloth, one towel, the desk said he'd bring 1each more but never did."
Overall Score2.0/ 5
Because it's turning into a Best Western,there was no breakfast. The place seemd run down and We paid $149.00.
(Individual traveler, booked 1 room), from US flag
22-Jun-2021 Verified Review, stayed from Sun Jun 20 to Mon Jun 21 2021 at a $119.99 average nightly rate.
"Good Hotel"
Overall Score4.0/ 5
Nice staff and clean place. Central location. Nothing fancy , but also nothing bad :)
(Individual traveler, booked 1 room), from US flag
24-Jul-2019 Verified Review, stayed from Sun Jul 21 to Mon Jul 22 2019 at a $96.10 average nightly rate.

Summary of Verified Reviews

Rated 64/100 based on reviews from all travelers.

Close to the beach with easily accessible parking. Vibe is not too good.

Location

73/100
99 reviews

Great location. Easy car access but inadequate parking. Near the city centre and great nearby nightlife.

Service

67/100
128 reviews

Poorly-managed, moderately professional staff and housekeeping. Friendly service and great reception. Booking process should be better organized.

Room

36/100
245 reviews

Outdated, rooms with poor cleanliness and maintenance. Untidy bathrooms and bad A/C, minibar and furniture. Poor beds and TVs, and small rooms. Shower can be a problem.

Comfort

31/100
142 reviews

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

Cleanliness

29/100
179 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

WiFi

29/100
14 reviews

Wifi quality could be improved.

Breakfast

29/100
83 reviews

Breakfast affordable but not highly reviewed.

Vibe

25/100
18 reviews

Vibe is not too good. Hotel could use some updating.

Rated 58/100 based on reviews from families.

Good service.

Service

72/100
35 reviews

Friendly service and great reception.

Location

70/100
28 reviews

Decent location, but problems with parking.

Comfort

34/100
39 reviews

Small, uncomfortable rooms with subpar beds and too much noise.

Breakfast

32/100
31 reviews

Breakfast affordable but not highly reviewed.

Room

28/100
71 reviews

Inadequate minibars in older, poorly-maintained rooms. Rooms described as small and outdated, with poorly reviewed beds. Guests disliked the TVs and furnishing, as well as bathroom cleanliness. Shower can be a problem.

Vibe

23/100
8 reviews

Vibe is not too good. Hotel could use some updating.

Cleanliness

22/100
52 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Rated 63/100 based on reviews from couples.

Good location.

Location

71/100
25 reviews

Well-located, although unfortunately the parking isn't easy.

Service

69/100
26 reviews

Acceptable and friendly service with a great reception.

Room

33/100
50 reviews

Poorly maintained and cleaned rooms. Undersized rooms with poor beds and bathroom cleanliness. Shower can be a problem.

Cleanliness

32/100
33 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Comfort

28/100
30 reviews

Small, uncomfortable rooms with subpar beds and too much noise.

Breakfast

25/100
21 reviews

Breakfast can be improved.

Pool

24/100
8 reviews

Pool should be renewed.

WiFi

24/100
5 reviews

Wifi quality could be improved.

Rated 58/100 based on reviews from solo travelers.

Fair breakfast prices.

Value

83/100
6 reviews

Best value for money. Fair breakfast prices.

Location

76/100
7 reviews

Great location.

Service

60/100
7 reviews

Service is adequate.

Room

36/100
19 reviews

Poorly cleaned and maintained rooms with poor beds and bathrooms.

Breakfast

34/100
7 reviews

Breakfast affordable but not highly reviewed.

Comfort

31/100
10 reviews

Not very comfortable, with poor beds.

Cleanliness

29/100
12 reviews

Rooms could be cleaner.

Rated 74/100 based on reviews from business travelers.

Friendly service. Great location.

Service

73/100
6 reviews

Fantastic service.

Location

72/100
5 reviews

Great location.

Room

31/100
6 reviews

Room needs to be improved.

Rated 53/100 based on reviews from all travelers.

Close to the beach with easily accessible parking. Vibe is not too good.

Location

73/100
97 reviews

Great location. Easy car access but inadequate parking. Central location, near good restaurants and bars, and the beach.

Service

67/100
124 reviews

Poorly-managed, moderately professional staff and housekeeping. Friendly service and great reception. Booking process should be better organized.

Room

37/100
241 reviews

Outdated, rooms with poor cleanliness and maintenance. Untidy bathrooms and bad A/C, minibar and furniture. Poor beds and TVs, and small rooms. Shower can be a problem.

Comfort

31/100
141 reviews

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

Breakfast

29/100
81 reviews

Breakfast affordable but not highly reviewed.

WiFi

29/100
14 reviews

Wifi quality could be improved.

Cleanliness

28/100
174 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Vibe

25/100
18 reviews

Vibe is not too good. Hotel could use some updating.

Rated 47/100 based on reviews from families.

Good service. Good location.

Service

71/100
34 reviews

Friendly service and great reception.

Location

70/100
27 reviews

Well-located, although unfortunately the parking isn't easy.

Comfort

34/100
39 reviews

Small, uncomfortable rooms with subpar beds and too much noise.

Breakfast

33/100
29 reviews

Breakfast affordable but not highly reviewed.

Room

29/100
68 reviews

Inadequate minibars in older, poorly-maintained rooms. Rooms described as small and outdated, with poorly reviewed beds. Guests disliked the TVs and furnishing, as well as bathroom cleanliness. Shower can be a problem.

Cleanliness

23/100
49 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

23/100
8 reviews

Vibe is not too good. Hotel could use some updating.

Rated 55/100 based on reviews from couples.

Good location.

Location

71/100
25 reviews

Well-located, although unfortunately the parking isn't easy.

Service

69/100
26 reviews

Acceptable and friendly service with a great reception.

Room

33/100
50 reviews

Poorly maintained and cleaned rooms. Undersized rooms with poor beds and bathroom cleanliness. Shower can be a problem.

Cleanliness

31/100
32 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Comfort

28/100
30 reviews

Small, uncomfortable rooms with subpar beds and too much noise.

Breakfast

25/100
21 reviews

Breakfast can be improved.

Pool

24/100
8 reviews

Pool should be renewed.

WiFi

24/100
5 reviews

Wifi quality could be improved.

Rated 54/100 based on reviews from solo travelers.

Fair breakfast prices.

Value

83/100
6 reviews

Best value for money. Fair breakfast prices.

Location

76/100
7 reviews

Great location.

Service

60/100
7 reviews

Service is adequate.

Room

36/100
19 reviews

Poorly cleaned and maintained rooms with poor beds and bathrooms.

Breakfast

34/100
7 reviews

Breakfast affordable but not highly reviewed.

Comfort

31/100
10 reviews

Not very comfortable, with poor beds.

Cleanliness

29/100
12 reviews

Rooms could be cleaner.

Rated 73/100 based on reviews from business travelers.

Friendly service. Great location.

Service

73/100
6 reviews

Fantastic service.

Location

72/100
5 reviews

Great location.

Room

31/100
6 reviews

Room needs to be improved.

Rated 70/100 based on reviews from all travelers.

Close to the beach with easily accessible parking. Vibe is not too good.
Review Semantics by TrustYou

Property Description

With a stay at SureStay Hotel by Best Western Santa Cruz, you'll be centrally located in Santa Cruz, a 3-minute drive from Ocean Street and 7 minutes from Mystery Spot. This hotel is 1.7 mi (2.8 km) from Santa Cruz Beach Boardwalk and 2.5 mi (4 km) from Monterey Bay.

A complimentary breakfast is included.

Make yourself at home in one of the 50 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs, complimentary toiletries, and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Ocean Street - 0.2 km / 0.1 mi
Pacific Avenue - 0.7 km / 0.5 mi
Town Clock - 0.8 km / 0.5 mi
Santa Cruz Mission State Historic Park - 0.8 km / 0.5 mi
Santa Cruz Museum of Art and History - 0.9 km / 0.6 mi
Museum of Art & History - 1 km / 0.6 mi
Mission Santa Cruz - 1 km / 0.6 mi
Pacific Garden Mall - 1.3 km / 0.8 mi
Santa Cruz Beach Boardwalk - 2 km / 1.3 mi
Cocoanut Grove - 2.1 km / 1.3 mi
Santa Cruz Main Beach - 2.1 km / 1.3 mi
Main Beach - 2.1 km / 1.3 mi
Monterey Bay National Marine Sanctuary Exploration Center - 2.2 km / 1.4 mi
Twin Lakes State Beach - 2.2 km / 1.4 mi
Seabright Beach - 2.2 km / 1.4 mi

The nearest airports are:
Norman Y. Mineta San Jose Intl. Airport (SJC) - 54.9 km / 34.1 mi
Watsonville, CA (WVI-Watsonville Municipal) - 24.4 km / 15.2 mi
Monterey Peninsula Airport (MRY) - 65.7 km / 40.8 mi

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a television in a common area.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Dry cleaning/laundry service
  • Outdoor pool
  • Wheelchair accessible (may have limitations)
  • Free RV, bus, truck parking
  • Free breakfast
  • Express check-out
  • Wheelchair-accessible van parking
  • Pool umbrellas
  • 24-hour front desk
  • Swimming pool
  • Number of buildings/towers - 2
  • Total number of rooms - 50
  • Number of floors - 2
  • Professional property host/manager
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • No elevators
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Outdoor seasonal pool
  • Safe-deposit box at front desk
  • Smoke-free property
  • Wheelchair accessible parking
  • Roll-in shower
  • Free self parking

Airport & Shuttle Information

Nearest to San Jose Internaional Airport, 30 miles from airport, Shuttles & Taxi available with the one way taxi expense of $ 40.00approximately.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Pets not accepted.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

  • The seasonal pool will be open from March to October.
  • Pool access available from 9 AM to 10 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests.
  • Contactless check-out is available.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About SureStay

  • The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
  • SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
  • Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
  • The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
  • SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.

The SureStay highlights above are subject to change without notice.

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