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Sandcastle Oceanfront Resort at the Pavilion

What's Nearby?

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Verified Reviews of Sandcastle Oceanfront Resort at the Pavilion

Below are the verified reviews from guests that we have booked recently:

"The room was great but the beds were so hard that we could not get rest."

Overall Score3.0/ 5

We would come back again if we could get better beds.

Duane Y. (Individual traveler, booked 1 room), from

14-Oct-2021 Verified Review, stayed from Mon Sep 27 to Sun Oct 03 2021 at a $89.99 average nightly rate.

"Rooms are very small there is no space."

Overall Score3.0/ 5

Rooms are very small Housekeeping supervisor was not courteous, I ask her where was the housekeeper and she seem annoyed. I ask for towels and I did not get none. Front desk employees are the best, they were very kind and when I came to ask for towels they provided me with some. Indoor pool needs to get fixed it’s cracking.

Jennifer G. (Group coordinator, booked 2 rooms), from

23-Aug-2021 Verified Review, stayed from Fri Aug 20 to Mon Aug 23 2021 at a $166.99 average nightly rate.

"This "Resort" is in no way a "Resort"."

Overall Score1.0/ 5

Staff seemed friendly enough. Nothing else good to say. Let's start with the walkway to the beach. Wet towels were left there and stayed there for the five days we were there. One of the boards was rotted and you had to avoid it lest you fall through. The pool chairs were hopelessly worn, torn and stained. You couldn't see you feet if you stood in the pools. The carpets (rooms and hallways) were very bad and need replacing. It would have helped a little if they were cleaned or even vacummed. Lucky for us we were not on the first floor else we would have had to avoid the buge bins of laundry that were always sitting in the hallway (which is also used to exit the hotel for the beach). Trash in the hallways constantly as well as the elevator. Music played far too loud at the pool until midnight, so if you pay extra for beachfront don't expect to sleep until after midnight. The A/C in the 3rd floor hallway was non functional. The "Free WiFi" simply didn't work on the 3rd floor, even after four days of complaining. To call this place a resort (and be forced to pay an "extra" $66 "Resort Fee") is crazy. I've traveled and stayed in over 1,000 hotels between my vacation and business travel. This one goes down as the next to WORST I've been in. Had I not paid in advance (no they would not allow me a refund to leave early), I surely would not have stayed.

Dennis T. (Individual traveler, booked 1 room), from

24-Jul-2021 Verified Review, stayed from Sun Jul 18 to Thu Jul 22 2021 at a $206.24 average nightly rate.

"Awesome!"

Overall Score5.0/ 5

It's a great place for a vacation,and the staff are very friendly.

Christopher P. (Individual traveler, booked 1 room), from

08-Jun-2021 Verified Review, stayed from Sun Jun 06 to Tue Jun 08 2021 at a $230.99 average nightly rate.

"As it is possible that you do not have some sensitivity, the only interest is money, I could not go "

Overall Score1.0/ 5

As it is possible that you do not have some sensitivity, the only interest is money, I could not go because my wife is sick and is for a delicate surgery I called to ask for another date they told me to send the hospital documentation so I did but they did not return me The money does not have the opportunity to go to their hotel later and now they tell me that how I felt that is disconcerting that they do not even realize this, they are sure that my recommendation will be as bad as possible I will publish it on the networks so that people see that hotel class is. .

Diego C. (Individual traveler, booked 1 room), from

30-May-2021 Verified Review, stayed from Wed May 26 to Sun May 30 2021 at a $118.99 average nightly rate.

"Okay more or lesd."

Overall Score3.0/ 5

Average

Carl E. (Individual traveler, booked 1 room), from

28-Apr-2021 Verified Review, stayed from Sun Apr 25 to Thu Apr 29 2021 at a $97.25 average nightly rate.

"Not clean rude not caring unsanitary nasty."

Overall Score1.0/ 5

The staff to hear from checking in to check out was a very very rude The elevators, floors, carpet was unclean. The bathrooms were very filthy the toilet stayed stopped up two days of a three day stay.

Joicelyn H. (Individual traveler, booked 1 room), from

08-Apr-2021 Verified Review, stayed from Sat Apr 03 to Tue Apr 06 2021 at a $179.99 average nightly rate.

"Friendly Good"

Overall Score4.0/ 5

Our room was good. If need anything front desk always provided and housekeeping excellent.

Thnisia H. (Individual traveler, booked 1 room), from

21-Mar-2021 Verified Review, stayed from Fri Mar 19 to Mon Mar 22 2021 at a $81.99 average nightly rate.

"Loved It."

Overall Score5.0/ 5

Would Recommend.

David H. (Individual traveler, booked 1 room), from

02-Jun-2020 Verified Review, stayed from Thu May 21 to Fri May 22 2020 at a $74.09 average nightly rate.

"Loved It."

Overall Score5.0/ 5

Would Recommend.

David H. (Individual traveler, booked 1 room), from

27-May-2020 Verified Review, stayed from Thu May 21 to Fri May 22 2020 at a $74.09 average nightly rate.

"disaster turned in to a great week end get away."

Overall Score5.0/ 5

the staff were helpful. I will stay there again.

Maria C. (Individual traveler, booked 1 room), from

25-Mar-2020 Verified Review, stayed from Fri Mar 20 to Mon Mar 23 2020 at a $80.57 average nightly rate.

"Just Average"

Overall Score3.0/ 5

Room old and way outdated. No supplies in kitchen such as paper towels dish soap cleaning supplies. Rugs are frayed.

Eric B. (Individual traveler, booked 1 room), from

11-May-2019 Verified Review, stayed from Fri May 10 to Sun May 12 2019 at a $139.00 average nightly rate.

"Old rundown Need some TLC."

Overall Score3.0/ 5

Need some TLC bathroom faucet broke toilets are loose sliding door we can barely open it needs to be updated beds were comfortable TVs need updated.

Nunzio C. (Individual traveler, booked 1 room), from

08-May-2019 Verified Review, stayed from Sun May 05 to Mon May 06 2019 at a $52.30 average nightly rate.

"Side View"

Overall Score3.0/ 5

It was not a good room side view in the middle.could not see the beach or the street so do not get room 328.

Danny R. (Individual traveler, booked 1 room), from

27-Mar-2019 Verified Review, stayed from Fri Mar 22 to Sun Mar 24 2019 at a $92.67 average nightly rate.

"Hotel was very loud and hard to sleep."

Overall Score1.0/ 5

Room was not at all as described. Our room 106 was so loud you could hear every word in the lobby everything from outside it was literally impossible to sleep.

Sara P. (Individual traveler, booked 1 room), from

19-Mar-2019 Verified Review, stayed from Fri Mar 15 to Mon Mar 18 2019 at a $85.85 average nightly rate.

"Cheer competition location."

Overall Score4.0/ 5

rooms average but location better than anything. the added perks of dvd and location on the strip excellent.

Makeeta R. (Individual traveler, booked 1 room), from

19-Mar-2019 Verified Review, stayed from Fri Mar 15 to Sun Mar 17 2019 at a $74.36 average nightly rate.

"Feb off season."

Overall Score4.0/ 5

Hotel was super clean, a lil out of date free dvd rentals. Right on the beach. Staff was very helpful and nice. You could not beat the price for an ocean front room with balcony. Indoor and out door pool. I will be back soon.

James W. (Individual traveler, booked 1 room), from

13-Feb-2019 Verified Review, stayed from Mon Feb 11 to Tue Feb 12 2019 at a $33.25 average nightly rate.

"Low average"

Overall Score3.0/ 5

Lighting was poor, facilites were fair, really need updating, staff was welcoming, friendly and helpful, no blankets in room, coffee maker in room but no coffee and only two flimsy cups. Parking garage was our deciding factor in selecting to stay and we has stayed in this hotel many years ago when it was fairly new.

Lacy P. (Individual traveler, booked 1 room), from

25-Mar-2014 Verified Review

"Nothing hardley worked and was lied to."

Overall Score1.0/ 5

Don't do it!

John M. (Group coordinator, booked 2 rooms), from

09-Feb-2014 Verified Review

Summary of Verified Reviews

Poor

Summary of 3,702 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 57/100 based on reviews from all travelers.

"Close to the beach with easily accessible parking. Service could be improved."

Location

82/100

641 reviews

"Well-located, although unfortunately the parking isn't easy." Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

Bar

79/100

77 reviews

"Bar is awesome. Good bar service."

Service

47/100

874 reviews

"Complaints about quality and professionalism of management and reception." Service is relatively friendly. Booking process should be better organized. Good bar service. Recreation staff is ok.

Room

40/100

1503 reviews

"Poorly maintained rooms with subpar A/C, minibars, and kitchenettes." Lovely view, although rooms are small, old and poorly cleaned. Small rooms and poorly cleaned bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Shower can be a problem.

Cleanliness

24/100

983 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean. Dirty in the dining and pool areas. Wellness & sports facilities could use better cleaning.

Food

14/100

46 reviews

"Dining is not great with untidy dining area and poor menu."

WiFi

6/100

66 reviews

"Wifi quality could be improved."

Rated 47/100 based on reviews from families.

"Wonderful sightseeing. Great shopping."

Beach

98/100

90 reviews

"Beautiful beach."

Location

86/100

243 reviews

"Well-located, although unfortunately the parking isn't easy." Excellent location with good bars, restaurants, shopping and beaches nearby.

Bar

82/100

23 reviews

"Bar is awesome."

Service

45/100

262 reviews

"Problems with management professionalism." Service friendliness is ok, but reception and housekeeping were substandard.

Room

31/100

466 reviews

"Badly-maintained rooms and balconies with poor A/C and furniture." Rooms and bathrooms are inadequately cleaned, with subpar TV's. Rooms are small and old with poor minibars and kitchenettes. Great view. Shower can be a problem.

Pool

24/100

163 reviews

"Pool in need of cleaning."

Cleanliness

17/100

322 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Vibe

15/100

125 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive. Atmosphere could be friendlier.

Food

12/100

13 reviews

"Food could be better."

WiFi

2/100

20 reviews

"Wifi quality could be improved."

Rated 57/100 based on reviews from couples.

"Great view."

Location

84/100

101 reviews

"Great location near the beach, but subpar parking."

Bar

79/100

16 reviews

"Bar is awesome."

Service

51/100

108 reviews

"Unprofessional service, with poor housekeeping and reception." Service is relatively friendly.

Room

46/100

205 reviews

"Rooms are outdated and not well-kept with poor balconies and A/C." Fantastic views, but less well rated beds, room size, and cleanliness. Small rooms and poorly cleaned bathrooms. Poor quality TV's, furniture, and kitchenettes. Shower can be a problem.

Cleanliness

28/100

116 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Vibe

15/100

54 reviews

"Vibe is not too good. Hotel could use some updating." Atmosphere could be friendlier. Entrance area is not particularly attractive.

WiFi

2/100

10 reviews

"Wifi quality could be improved."

Rated 51/100 based on reviews from business travelers.

"Great location."

Location

82/100

8 reviews

"Great location."

Service

53/100

9 reviews

"Service is relatively friendly."

Comfort

32/100

5 reviews

"More comfort would be nice."

Room

31/100

12 reviews

"Rooms could be cleaner."

Cleanliness

25/100

11 reviews

"Rooms could be cleaner."

Rated 53/100 based on reviews from solo travelers.

"Location is great."

Location

81/100

9 reviews

"Great location."

Service

50/100

9 reviews

"Service could be improved."

Room

37/100

21 reviews

"Poorly maintained and cleaned rooms."

Cleanliness

27/100

11 reviews

"Rooms could be cleaner."

Amenities

14/100

8 reviews

"Hotel buildings could use some improvement."

Rated 49/100 based on reviews from all travelers.

"Close to the beach with easily accessible parking. Service could be improved."

Location

82/100

634 reviews

"Well-located, although unfortunately the parking isn't easy." Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

Bar

79/100

77 reviews

"Bar is awesome. Good bar service."

Service

47/100

861 reviews

"Complaints about quality and professionalism of management and reception." Service is relatively friendly. Booking process should be better organized. Good bar service. Recreation staff is ok.

Room

40/100

1481 reviews

Cleanliness

25/100

968 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean. Dirty in the dining and pool areas. Wellness & sports facilities could use better cleaning.

Food

14/100

46 reviews

"Dining is not great with untidy dining area and poor menu."

WiFi

6/100

66 reviews

"Wifi quality could be improved."

Rated 45/100 based on reviews from families.

"Great shopping. Wonderful sightseeing."

Beach

98/100

88 reviews

"Beautiful beach."

Location

85/100

240 reviews

"Well-located, although unfortunately the parking isn't easy." Excellent location with good bars, restaurants, shopping and beaches nearby.

Bar

82/100

23 reviews

"Bar is awesome."

Service

45/100

254 reviews

"Problems with management professionalism." Service friendliness is ok, but reception and housekeeping were substandard.

Room

32/100

455 reviews

Pool

24/100

156 reviews

"Pool in need of cleaning."

Cleanliness

17/100

314 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Vibe

15/100

122 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive. Atmosphere could be friendlier.

Food

12/100

13 reviews

"Food could be better."

WiFi

2/100

20 reviews

"Wifi quality could be improved."

Rated 54/100 based on reviews from couples.

"Great view."

Location

85/100

99 reviews

"Great location near the beach, but subpar parking."

Bar

79/100

16 reviews

"Bar is awesome."

Service

50/100

107 reviews

"Unprofessional service, with poor housekeeping and reception." Service is relatively friendly.

Room

46/100

204 reviews

Cleanliness

28/100

115 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Vibe

15/100

54 reviews

"Vibe is not too good. Hotel could use some updating." Atmosphere could be friendlier. Entrance area is not particularly attractive.

WiFi

2/100

10 reviews

"Wifi quality could be improved."

Rated 52/100 based on reviews from solo travelers.

"Location is great."

Location

81/100

8 reviews

"Great location."

Service

50/100

9 reviews

"Service could be improved."

Room

37/100

21 reviews

"Poorly maintained and cleaned rooms."

Cleanliness

27/100

11 reviews

"Rooms could be cleaner."

Amenities

14/100

8 reviews

"Hotel buildings could use some improvement."

Rated 50/100 based on reviews from business travelers.

"Great location."

Location

82/100

8 reviews

"Great location."

Service

53/100

9 reviews

"Service is relatively friendly."

Comfort

32/100

5 reviews

"More comfort would be nice."

Room

31/100

12 reviews

"Rooms could be cleaner."

Cleanliness

25/100

11 reviews

"Rooms could be cleaner."

Rated 47/100 based on reviews from all travelers.

"Close to the beach with easily accessible parking. Service could be improved."

Location

83/100

7 reviews

"Great location."

Service

48/100

13 reviews

"Service could be improved."

Pool

29/100

11 reviews

"Pool in need of cleaning."

Room

28/100

21 reviews

"Guests complain about cleanliness, maintenance, and furnishing."

Cleanliness

21/100

15 reviews

"Unclean rooms and pool area."

Rated 44/100 based on reviews from families.

Service

48/100

8 reviews

"Service could be improved."

Comfort

37/100

5 reviews

"More comfort would be nice."

Pool

31/100

7 reviews

"Pool should be renewed."

Room

27/100

11 reviews

"Rooms need regular maintenance."

Cleanliness

20/100

8 reviews

"Could use a good cleaning."

Customer Reviews of Sandcastle Oceanfront Resort at the Pavilion

Property Description

Sandcastle Oceanfront Resort at the Pavilion is centrally located in Myrtle Beach, a 5-minute walk from Myrtle Beach Boardwalk and 10 minutes by foot from SkyWheel Myrtle Beach. This beach resort is 2 mi (3.3 km) from Broadway at the Beach and 2.1 mi (3.5 km) from Ripley's Aquarium.

Satisfy your appetite at the resort's coffee shop/café. Relax with your favorite drink at the bar/lounge or the poolside bar.

Make yourself at home in one of the 241 guestrooms featuring microwaves. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Myrtle Beach Boardwalk - 0.4 km / 0.3 mi
Captain Hook's Adventure Golf - 0.7 km / 0.4 mi
SkyWheel Myrtle Beach - 0.8 km / 0.5 mi
Myrtle Beach Sports Center - 1.7 km / 1.1 mi
TicketReturn.com Field at Pelicans Ballpark - 2.1 km / 1.3 mi
Pavilion Nostalgia Park - 2.7 km / 1.7 mi
Broadway at the Beach - 3 km / 1.8 mi
Ripley's Aquarium - 3 km / 1.8 mi
NASCAR Speedpark - 3.1 km / 1.9 mi
Family Kingdom Amusement Park - 3.2 km / 2 mi
Legends In Concert - 3.5 km / 2.2 mi
Myrtle Waves - 4.3 km / 2.7 mi
Plantation Point Plaza - 4.4 km / 2.7 mi
Midway Park - 5 km / 3.1 mi
Ripken Experience - 5 km / 3.1 mi

The nearest airports are:
Myrtle Beach Intl. Airport (MYR) - 6.1 km / 3.8 mi
North Myrtle Beach, SC (CRE-Grand Strand) - 19.9 km / 12.4 mi

The preferred airport for Sandcastle Oceanfront Resort at the Pavilion is Myrtle Beach Intl. Airport (MYR).

Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a lazy river. This resort also features complimentary wireless Internet access, tour/ticket assistance, and a picnic area.

Amenities / Features

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 25
Free parking nearby
Free WiFi
Number of bars/lounges - 1
Number of spa tubs - 1
Number of poolside bars - 1
Number of outdoor pools - 1
Number of indoor pools - 1
Picnic area
In-room accessibility
Wheelchair accessible parking
Roll-in shower
Tours/ticket assistance
Accessible bathroom
Luggage storage

Total number of rooms - 241
Number of floors - 9

No rollaway/extra beds available

Express check-out
24-hour front desk
Safe-deposit box at front desk
Smoke-free property
Coffee/tea in common areas
Number of coffee shops/cafes - 1
Laundry facilities
Children's pool
Elevator
Free self parking
Lazy river
Terrace
ATM/banking
Wheelchair accessible path of travel

Airport & Shuttle Information

Myrtle Beach International Airport is 3 miles away. Shuttle service is provided by the city for an additional fee.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Breakfast is available for an additional fee. Price Range is $6-$7 per person, per day.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Pets not allowed

Pets are not allowed on the property.

Misc Fees / Policies

You'll be asked to pay the following charges at the property:

Resort fee: USD 18.65 per accommodation, per night

We have included all charges provided to us by the property.

Only registered guests are allowed in the guestrooms.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Contactless check-out is available.