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Extended Stay America Suites Philadelphia Bensalem

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Verified Reviews of Extended Stay America Suites Philadelphia Bensalem

Below are the verified reviews from guests that we have booked recently:

"Interesting"

Overall Score1.0/ 5

Won’t be staying there again!Ever !

Ellen M. (Individual traveler, booked 1 room), from

27-Apr-2021 Verified Review, stayed from Sun Apr 25 to Mon Apr 26 2021 at a $94.99 average nightly rate.

"No room was available."

Overall Score1.0/ 5

No one notified me that the hotel advised you that they didn't have any rooms. I was left with having to find other accommodations at the last minute. This is the worst case scenario where you left the customer out on a limb. I want my payment refunded.

George A. (Individual traveler, booked 1 room), from

14-Oct-2020 Verified Review, stayed from Sat Oct 10 to Tue Oct 13 2020 at a $93.99 average nightly rate.

"For my cost of $100 per night plus taxes the room was like that if a crappy motel."

Overall Score2.0/ 5

Will not choose this for future stay.

Maureen C. (Individual traveler, booked 1 room), from

13-Sep-2020 Verified Review, stayed from Wed Sep 09 to Fri Sep 11 2020 at a $88.02 average nightly rate.

"Really Nice"

Overall Score4.0/ 5

Very Good

Anita B. (Individual traveler, booked 1 room), from

03-Jan-2020 Verified Review, stayed from Tue Dec 31 to Wed Jan 01 2020 at a $68.12 average nightly rate.

"Bad Experience"

Overall Score1.0/ 5

We did not stay there. We walked in and walked right back out. The odor was horrendous. The place just looked dirty. I am waiting for a reservation specialist to contact me to see about getting a refund.

Alana C. (Individual traveler, booked 1 room), from

23-Jun-2019 Verified Review, stayed from Fri Jun 21 to Mon Jun 24 2019 at a $91.85 average nightly rate.

Summary of Verified Reviews

Poor

Summary of 713 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 59/100 based on reviews from all travelers.

"Room needs to be improved."

Location

90/100

37 reviews

"Great location."

Service

65/100

195 reviews

"The service was acceptably friendly and professional, with decent reception staff." Good management. Housekeeping can be a problem.

Breakfast

39/100

16 reviews

"Breakfast can be improved."

Comfort

37/100

84 reviews

"Generally poor comfort, particularly the beds, and A/C is lacking."

Room

35/100

221 reviews

"Outdated, rooms with poor cleanliness and maintenance." Subpar beds and TVs and complaints about cleanliness of bathrooms. Kitchenette, minibar, A/C and furniture not great quality. Shower can be a problem.

Amenities

22/100

52 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Cleanliness

21/100

143 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Food

17/100

15 reviews

"Food could be better."

WiFi

0/100

5 reviews

"Complaints about WiFi."

Rated 47/100 based on reviews from families.

Service

63/100

19 reviews

"Service is relatively friendly."

Comfort

35/100

7 reviews

"More comfort would be nice."

Room

30/100

22 reviews

"Inadequately cleaned and maintained rooms and bathrooms."

Cleanliness

22/100

12 reviews

"Rooms could be cleaner."

Rated 52/100 based on reviews from business travelers.

Service

57/100

6 reviews

"Service is adequate."

Comfort

36/100

8 reviews

"Not very comfortable, with poor beds."

Room

24/100

11 reviews

"Poor beds in rooms needing some cleaning."

Amenities

19/100

5 reviews

"Hotel buildings could use some improvement."

Cleanliness

16/100

7 reviews

"Rooms could be cleaner."

Rated 46/100 based on reviews from couples.

Service

64/100

7 reviews

"Service is adequate."

Comfort

34/100

9 reviews

"Not very comfortable, with poor beds."

Room

25/100

19 reviews

"Rooms are poorly maintained and cleaned, with poorly rated beds."

Amenities

25/100

5 reviews

"Hotel buildings could use some improvement."

Cleanliness

20/100

8 reviews

"Rooms could be cleaner."

Rated 65/100 based on reviews from solo travelers.

Service

67/100

10 reviews

"Service is adequate."

Comfort

39/100

9 reviews

"Not very comfortable, with poor beds."

Room

29/100

14 reviews

"Badly-maintained rooms with poor beds."

Amenities

24/100

7 reviews

"Hotel buildings could use some improvement."

Cleanliness

20/100

7 reviews

"Could use a good cleaning."

Rated 51/100 based on reviews from all travelers.

"Room needs to be improved."

Location

90/100

37 reviews

"Great location."

Service

66/100

193 reviews

"The service was acceptably friendly and professional, with decent reception staff." Good management.

Breakfast

37/100

15 reviews

"Breakfast can be improved."

Comfort

37/100

84 reviews

"Generally poor comfort, particularly the beds, and A/C is lacking."

Room

35/100

218 reviews

Amenities

22/100

52 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Cleanliness

20/100

140 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Food

17/100

15 reviews

"Food could be better."

WiFi

0/100

5 reviews

"Complaints about WiFi."

Rated 43/100 based on reviews from families.

Service

63/100

19 reviews

"Service is relatively friendly."

Comfort

35/100

7 reviews

"More comfort would be nice."

Room

30/100

22 reviews

"Inadequately cleaned and maintained rooms and bathrooms."

Cleanliness

22/100

12 reviews

"Rooms could be cleaner."

Rated 47/100 based on reviews from business travelers.

Service

57/100

6 reviews

"Service is adequate."

Comfort

36/100

8 reviews

"Not very comfortable, with poor beds."

Room

24/100

11 reviews

"Poor beds in rooms needing some cleaning."

Amenities

19/100

5 reviews

"Hotel buildings could use some improvement."

Cleanliness

16/100

7 reviews

"Rooms could be cleaner."

Rated 43/100 based on reviews from couples.

Service

64/100

7 reviews

"Service is adequate."

Comfort

34/100

9 reviews

"Not very comfortable, with poor beds."

Room

25/100

19 reviews

"Rooms are poorly maintained and cleaned, with poorly rated beds."

Amenities

25/100

5 reviews

"Hotel buildings could use some improvement."

Cleanliness

20/100

8 reviews

"Rooms could be cleaner."

Rated 49/100 based on reviews from solo travelers.

Service

67/100

10 reviews

"Service is adequate."

Comfort

39/100

9 reviews

"Not very comfortable, with poor beds."

Room

29/100

14 reviews

"Badly-maintained rooms with poor beds."

Amenities

24/100

7 reviews

"Hotel buildings could use some improvement."

Cleanliness

20/100

7 reviews

"Could use a good cleaning."

Customer Reviews of Extended Stay America Suites Philadelphia Bensalem

Property Description

With a stay at Extended Stay America Suites Philadelphia Bensalem in Bensalem, you'll be within a 15-minute drive of Sesame Place and Parx Casino and Racetrack. This hotel is 13.3 mi (21.4 km) from Willow Grove Park Mall and 16.4 mi (26.3 km) from Cherry Hill Mall.

For your convenience, a complimentary breakfast is served daily from 6 AM to 9:30 AM.

Make yourself at home in one of the 100 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Distances are displayed to the nearest 0.1 mile and kilometer.

Cafe at Rothman - 0.3 km / 0.2 mi
Parx Casino and Racetrack - 1.1 km / 0.7 mi
Benjamin Rush State Park - 1.1 km / 0.7 mi
Penn Community Bank Amphitheater - 1.7 km / 1.1 mi
Livengrin Foundation - 3.1 km / 1.9 mi
Neshaminy Mall - 3.5 km / 2.2 mi
Philadelphia Mills - 4.1 km / 2.5 mi
Partners Healthcare Centers - 4.2 km / 2.6 mi
Neshaminy State Park - 5.8 km / 3.6 mi
Aria Health - Torresdale - 6.2 km / 3.9 mi
Aria Health Torresdale - 6.6 km / 4.1 mi
Jefferson Torresdale Hospital - 6.6 km / 4.1 mi
Delaware River - 6.7 km / 4.1 mi
Jefferson Health - Roosevelt Boulevard - 10.6 km / 6.6 mi
Swaminarayan Temple - 11.1 km / 6.9 mi

The nearest airports are:
Philadelphia International Airport (PHL) - 45.5 km / 28.3 mi
Philadelphia, PA (PNE-Northeast Philadelphia) - 8.9 km / 5.5 mi
Mercer Airport (TTN) - 26.4 km / 16.4 mi
Blue Bell, PA (BBX-Wings Field) - 32.4 km / 20.1 mi
Princeton, NJ (PCT) - 51 km / 31.7 mi

The preferred airport for Extended Stay America Suites Philadelphia Bensalem is Philadelphia International Airport (PHL).

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless Internet access.

Amenities / Features

Check In: 3:00 PM
Check Out: 11:00 AM
Wheelchair accessible (may have limitations)
Free breakfast
24-hour front desk
Free WiFi
Safe-deposit box at front desk
Smoke-free property
In-room accessibility

Year Built - 1998
Total number of rooms - 100
Number of floors - 3

Professional property host/manager
No cribs (infant beds) available
No rollaway/extra beds available

Coffee/tea in common areas
Laundry facilities
Accessible bathroom
Elevator
Free self parking
Fitness facilities

Airport & Shuttle Information

Philadelphia International Airport (PHL)Philadelphia Northeast Airport (PNE)

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Maximum number of pets per room 2

Only dogs and cats are allowed

Pets allowed

Pets Welcome! Max of two pets per guest room. Fee of 25USD per day, per pet nonrefundable cleaning fee, max 150USD per pet, payable at checkin for the first month. 10USD per pet fee charged for first 5 nights each month following, max of 50USD per pet. Restrictions may apply, please contact hotel.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Extended StayAmerica

8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
Free Wi-Fi service in rooms and lobby area
Eco-friendly hotel brand reducing water and lighting waste
Children 17 and under stay free per adult family room

The Extended StayAmerica highlights above are subject to change without notice.