2.5 Star Property In Bluffton (Sun City Hilton Head)
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Candlewood Suites Bluffton Hilton Head An Ihg Hotel
Below are the verified reviews from guests that we have booked recently:
"Horrible Management"
Overall Score1.0/5
Very bad experience the manager is super rude and the place is pretty lame!
Emily M. (Individual traveler, booked 1 room), from
15-Apr-2021 Verified Review, stayed from Tue Mar 30 to Fri Apr 09 2021 at a $86.99 average nightly rate.
"Great employees. Nice place."
Overall Score5.0/5
I stayed at the hotel for 9 days and I cannot tell you how phenomenal the employees there were. My thanks to Rhonda, Theresa, Dean, Phil, Janet, Bree, Billy ( in maintenance) these people are quite an asset to your company. They made my stay very comfortable which meant a lot to me. I will recommend this hotel to anyone who is visiting or moving here. I cannot say any more good things about my stay there. Keep up the good work and hire more employees like them. Steven Mallen previous guest at BLUFFTON/ HILTON HEAD residence.
Steven M. (Individual traveler, booked 1 room), from
02-Jun-2020 Verified Review, stayed from Mon Apr 20 to Wed Apr 22 2020 at a $129.76 average nightly rate.
"Sufficient but with some problems."
Overall Score3.0/5
The first room I was assigned had a mold issue. I was assigned another room that still had a slight mold smell but was ok. I still suffered some negative coughing effects from the experience. Staff was cordial and attempted to accommodate. In speaking with a maintenance man he commented, good luck (on getting a room without mold smell), welcome to the south. In my experience as an engineer, the individual units in each room are not drained to the exterior and therefore the condensation catch pans accumulate water that promotes mold and mildew growth. I have personally rectified this issue with similar problems by properly venting units to the exterior and regular cleaning of the exchanger systems.
Douglas G. (Individual traveler, booked 1 room), from
27-Jan-2020 Verified Review, stayed from Thu Jan 23 to Sat Jan 25 2020 at a $60.46 average nightly rate.
"It was just an okay place."
Overall Score3.0/5
This place is just an average hotel. The chairs in the lobby were so filthy I didn't even want to sit on one. It was nice to have a full size frig and an ice maker. The hotel doesn't have ice machines.
Nancy L. (Individual traveler, booked 1 room), from
03-Nov-2019 Verified Review, stayed from Sat Oct 26 to Sun Oct 27 2019 at a $114.59 average nightly rate.
"Everything we needed was close at hand!"
Overall Score5.0/5
The staff and the cleanliness was excellent! I was there for a wedding and it was perfect! Would recommend to anyone looking for efficiency in the room, full size refrigerator, sink, microwave, desk with chairs for dining. Great stay!
Jaclyn M. (Individual traveler, booked 1 room), from
02-Nov-2019 Verified Review, stayed from Thu Oct 31 to Sat Nov 02 2019 at a $73.09 average nightly rate.
"Very Accommodating for Our Needs. Clean Facility."
Overall Score4.0/5
This was our first experience at this hotel chain. We were very pleased although check-in was not a pleasurable experience. Our reservation was booked through a third party Not once did te reservation specialist say that they were not with the hotel and with hotel planner.com. Because of this, the reservation was processed incorrectly. The reservation specialist did not disclose the price of five days (being more expensive) versed that of the week we were originally going to reserve (being less expensive). Two reservations were made instead of one and then customer service got involved to cancel the original five day reservation. When we arrived at the hotel, the hotel still had the two separate reservations in their system?! Sooooo did the five day reservation ever get officially cancelled like it was suppose to? Doesn't seem that way. even though I spoke to a customer service rep to have it officially cancelled. I will be curious to see what will be listed on my credit card as this was a terrible booking experience. Best if you all make sure everything is credited. Thank you to candle wood. Not to hotel planner.
Christine M. (Individual traveler, booked 1 room), from
05-Apr-2015 Verified Review
Summary of Verified Reviews
79
Good
Summary of 607 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Good Hotel. Close to restaurants and bars with nearby parking areas.
Location
88/100
73 reviews
Great location with good parking availability.Shopping, restaurants and bars in the area are great.
Service
81/100
151 reviews
Reception and housekeeping are great and service is attentive.Management should be more attentive.
Food
76/100
16 reviews
Delicious food.
Comfort
74/100
89 reviews
Great sized rooms, very comfortable with wonderful beds.Deficient A/C and too noisy rooms.
Room
65/100
225 reviews
Reasonably recent, large rooms, with great beds.Bathrooms are dirty and rooms in need of maintenance.People dislike the TVs, A/C, and furniture.Great kitchenettes and minibars. Shower can be a problem.
Cleanliness
50/100
124 reviews
Quite clean. Hotel facilities could use a good clean.Bathroom needs cleaning.
WiFi
0/100
9 reviews
Wifi quality could be improved.
Rated 71/100 based on reviews from couples.
Good kitchenette.
Location
89/100
24 reviews
Great location.
Service
78/100
18 reviews
Friendly service.
Comfort
77/100
12 reviews
Comfortable rooms and beds.
Room
58/100
41 reviews
Great beds in okay rooms.Complaints about maintenance and cleanliness in rooms and bathrooms.Good kitchenette.
Cleanliness
47/100
16 reviews
Bathrooms and rooms are untidy.
Vibe
42/100
7 reviews
Vibe is not too good.
Pool
35/100
7 reviews
Pool should be renewed.
Amenities
30/100
14 reviews
Hotel buildings could use some improvement.
Rated 78/100 based on reviews from families.
Friendly service.
Location
88/100
12 reviews
Great location.
Service
83/100
21 reviews
Friendly service.
Comfort
75/100
13 reviews
Comfortable rooms and beds.
Room
58/100
33 reviews
Great beds in okay rooms.Untidy, poorly-kept rooms with poor furniture and bathrooms.
Cleanliness
47/100
20 reviews
Rooms could be cleaner.
Pool
42/100
5 reviews
Pool should be renewed.
Amenities
37/100
12 reviews
Hotel buildings could use some improvement.
Rated 82/100 based on reviews from business travelers.
Friendly service. Fantastic service.
Service
83/100
8 reviews
Friendly service.
Comfort
75/100
7 reviews
Comfortable rooms and beds.
Room
62/100
11 reviews
Great beds in okay rooms.
Cleanliness
52/100
6 reviews
Quite clean.
Rated 85/100 based on reviews from solo travelers.
Great location. Very comfortable.
Location
82/100
5 reviews
Great location.
Service
80/100
7 reviews
Fantastic service.
Comfort
75/100
7 reviews
Comfortable rooms and beds.
Room
62/100
15 reviews
Awesome beds, and reasonably clean rooms.
Cleanliness
55/100
6 reviews
Room cleanliness is acceptable.
Rated 74/100 based on reviews from all travelers.
Good Hotel. Close to restaurants and bars with nearby parking areas.
Location
88/100
73 reviews
Great location with good parking availability.Shopping, restaurants and bars in the area are great.
Service
81/100
150 reviews
Reception and housekeeping are great and service is attentive.Management should be more attentive.
Food
76/100
16 reviews
Delicious food.
Comfort
74/100
89 reviews
Great sized rooms, very comfortable with wonderful beds.Deficient A/C and too noisy rooms.
Room
65/100
224 reviews
Reasonably recent, large rooms, with great beds.Bathrooms are dirty and rooms in need of maintenance.People dislike the TVs, A/C, and furniture.Great kitchenettes and minibars. Shower can be a problem.
Cleanliness
50/100
123 reviews
Quite clean. Hotel facilities could use a good clean.Bathroom needs cleaning.
WiFi
0/100
9 reviews
Wifi quality could be improved.
Rated 70/100 based on reviews from couples.
Good kitchenette.
Location
89/100
24 reviews
Great location.
Service
78/100
18 reviews
Friendly service.
Comfort
77/100
12 reviews
Comfortable rooms and beds.
Room
58/100
41 reviews
Great beds in okay rooms.Complaints about maintenance and cleanliness in rooms and bathrooms.Good kitchenette.
Cleanliness
47/100
16 reviews
Bathrooms and rooms are untidy.
Vibe
42/100
7 reviews
Vibe is not too good.
Pool
35/100
7 reviews
Pool should be renewed.
Amenities
30/100
14 reviews
Hotel buildings could use some improvement.
Rated 74/100 based on reviews from families.
Friendly service.
Location
88/100
12 reviews
Great location.
Service
83/100
21 reviews
Friendly service.
Comfort
75/100
13 reviews
Comfortable rooms and beds.
Room
58/100
33 reviews
Great beds in okay rooms.Untidy, poorly-kept rooms with poor furniture and bathrooms.
Cleanliness
47/100
20 reviews
Rooms could be cleaner.
Pool
42/100
5 reviews
Pool should be renewed.
Amenities
37/100
12 reviews
Hotel buildings could use some improvement.
Rated 80/100 based on reviews from business travelers.
Friendly service. Fantastic service.
Service
83/100
8 reviews
Friendly service.
Comfort
75/100
7 reviews
Comfortable rooms and beds.
Room
62/100
11 reviews
Great beds in okay rooms.
Cleanliness
52/100
6 reviews
Quite clean.
Rated 84/100 based on reviews from solo travelers.
Great location. Very comfortable.
Location
82/100
5 reviews
Great location.
Service
80/100
7 reviews
Fantastic service.
Comfort
75/100
7 reviews
Comfortable rooms and beds.
Room
62/100
15 reviews
Awesome beds, and reasonably clean rooms.
Cleanliness
55/100
6 reviews
Room cleanliness is acceptable.
Customer Reviews of Candlewood Suites Bluffton Hilton Head An Ihg Hotel
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Candlewood Suites Bluffton SC is conveniently located 7 miles from Interstate 95, adjacent to Sun City Hilton Head. Our central location offers easy access to Hilton Head Island, Parris Island, and Historic Downtown Savannah Georgia, where you can enjoy golfing, fishing, and fine dining. Candlewood Suites Bluffton is within walking distance to many restaurants, yet for those guests that prefer to dine in, our Candlewood Cupboard provides breakfast, lunch and dinner options. Our spacious all-suite accommodations boast fully equipped kitchens so you can prepare a meal of your choice. Enjoy a movie from our complimentary library, as you relax in your comfortable recliner. Equipped with a spacious executive desk you can take advantage of free high-speed Internet access and dual phone lines to accomplish everything on your list. Keep fit during your stay at Candlewood Suites Bluffton by enjoying our beautiful outdoor pool or visiting the fitness center. This Pet Friendly Hotel will treat your pet as one of the family! Just register your pet at check-in and enjoy the designated pet walking area for your ease. Whether you plan to visit the Candlewood Suites Bluffton area for a single night or for a few weeks, let us be the first to welcome you home. The hotel has 325 sq ft of meeting space with can accommodate up to 20 people.
Amenities / Features
Check In: 4:00 pm - 12:00 am
Check Out: 11:00 am
Air conditioning
Alarm clock
Baby facilities in room
Baggage storage facilities
Camping or barbeque facilities
Central location
Clothes drying
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
DVD Player
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Grocery service
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Free WiFi Internet
Ironing facilities
Kitchenette in room
Laundry facilities
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV Channel: HBO
Travellers cheques accepted
Voicemail
Airport & Shuttle Information
Savannah Hilton Head Airport is located 25 miles form the hotel off of Exit 104 on Interstate 95.
Local Shuttle Info: N/A
Breakfast Information
The Candlewood Suites brand does not serve a complimentary breakfast as there are full kitchens in every room. We do offer complimentary coffee and have many breakfast items for purchase in our Candlewood Cupboard.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed. Pets accepted. $75.00 one-time charge applies per pet.
Parking Info
Complimentary Parking
Internet / WiFI
Free WIFI
About Candlewood Suites
Home-like enviroment, great for an extended stay
Fully equipped kitchens with a full-size refrigerator with ice maker, dishwasher, microwave and stovetop, dishes, cookware, and utensils
Free high-speed internet access and a large workspace available in each guest room
TV with DVD player and a comfortable recliner
Comforts of Home Bedding Collection with soft pillows, high quality sheets, and a comfortable mattress set
Provide a Lending Locker service where guests can borrow common household items to use during their stay
Pets are welcome weighing less than 80 lbs
Free local calls and two phone lines with data port as an added convenience
Candlewood Cupboard offers a Brown Bag Breakfast for a meal on the go
Candlewood Gazebo Grill gives guests a great outdoor dining experience ideal for groups
Free guest laundry open 24/7 with detergent and other laundry items available at a decent price
Great fitness area
Housekeeping on a weekly basis
The Candlewood Suites highlights above are subject to change without notice.
