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Holiday Inn Express Hotel & Suites Santa Cruz An Ihg Hotel

1410 Ocean Street, Santa Cruz, CA 95060 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Ocean Street
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Average
3.0/5

Based on 693 guest reviews

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  • Free full breakfast
  • Free WiFi
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Free breakfast
  • Smoke-free property
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08/19/2022 - 08/20/2022
Searching all hotel inventory networks
8 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Holiday Inn Express Hotel & Suites Santa Cruz An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"My overall experience was good."
Overall Score4.0/ 5
My experience was good.
(Individual traveler, booked 1 room), from US flag
22-Feb-2022 Verified Review, stayed from Mon Feb 21 to Tue Feb 22 2022 at a $114.99 average nightly rate.
"It was absolutely awful!"
Overall Score1.0/ 5
I was cold that the pool was open and when I got there it was closed to the dismay of my children. The A/C / cheater did not work and they refused to refund my room. I went across the street and booked another hotel I was so disgusted. I will never ever go there again!
(Individual traveler, booked 1 room), from US flag
28-Oct-2021 Verified Review, stayed from Wed Oct 27 to Fri Oct 29 2021 at a $125.99 average nightly rate.
"Poorly managed hotel."
Overall Score2.0/ 5
Charging for parking in a run down neighborhood is ridiculous the area not save do not worst Holiday inn I have ever stayed at beds wore out and stagging terrible.
(Individual traveler, booked 1 room), from US flag
07-Oct-2021 Verified Review, stayed from Tue Oct 05 to Wed Oct 06 2021 at a $147.99 average nightly rate.
"Room service very slow."
Overall Score3.0/ 5
We’ve been calling to get some towels. They keep saying it will be delivered in 30 minutes. We started requesting at 7:30 in the morning. We checked out without getting the towels.
(Individual traveler, booked 1 room), from US flag
21-Jul-2021 Verified Review, stayed from Sat Jul 17 to Sun Jul 18 2021 at a $495.99 average nightly rate.
"Room service very slow."
Overall Score3.0/ 5
We’ve been calling to get some towels. They keep saying it will be delivered in 30 minutes. We started requesting at 7:30 in the morning. We checked out without getting the towels.
(Individual traveler, booked 1 room), from US flag
20-Jul-2021 Verified Review, stayed from Sat Jul 17 to Sun Jul 18 2021 at a $495.99 average nightly rate.
"Amazing service!"
Overall Score5.0/ 5
Wonderful staff! Especially Hansen who greeted me and my two daughters after our 7 hour drive! So kind, so helpful he was!
(Individual traveler, booked 1 room), from US flag
28-Apr-2014 Verified Review

Summary of Verified Reviews

77
Good

Summary of 695 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 77/100 based on reviews from all travelers.

Fair budget hotel. Close to the beach with easily accessible parking.

Location

68/100
116 reviews

Location is ok. Easy car access but inadequate parking. Close to the city centre, the beach, restaurants, and bars, with fantastic sightseeing. Standard parking prices.

Service

64/100
167 reviews

Reception and housekeeping are okay, but not rated as professional. Friendly service, especially in the restaurant. Booking process should be better organized. Hotel security is ok.

Breakfast

62/100
98 reviews

Affordable, fairly tasty breakfasts.

Cleanliness

59/100
139 reviews

Rooms and bathrooms inadequately cleaned.

Room

58/100
200 reviews

Beds and rooms are average, overall, although A/C and minibars are poor. Poorly maintained and cleaned but large rooms, and complaints about grungy bathrooms. Shower can be a problem.

Food

40/100
33 reviews

Food and menu are not highly reviewed. Unappetizing pork dishes and side dishes. Desserts & fruits are ok.

Amenities

36/100
65 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Wellness Area

21/100
9 reviews

Poorly reviewed fitness area.

Pool

11/100
34 reviews

Pool should be renewed.

Rated 73/100 based on reviews from families.

Fair breakfast prices. Near city centre.

Location

71/100
52 reviews

Excellent location close to the beach. Parking is rare. Standard parking prices.

Service

67/100
75 reviews

Friendly service and acceptable reception.

Breakfast

64/100
45 reviews

Breakfast is average.

Room

58/100
99 reviews

Well-sized, typical rooms with mediocre beds. Poorly-maintained, with complaints about A/C and cleanliness in rooms and bathrooms. Shower can be a problem.

Cleanliness

57/100
68 reviews

Rooms and bathrooms inadequately cleaned.

Food

36/100
11 reviews

Poorly rated food, particularly desserts.

Amenities

35/100
29 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Wellness Area

17/100
5 reviews

Wellness & sports facilities could be improved.

Pool

10/100
22 reviews

Pool should be renewed.

Rated 69/100 based on reviews from all travelers.

Fair budget hotel. Close to the beach with easily accessible parking.

Location

68/100
116 reviews

Location is ok. Easy car access but inadequate parking. Close to the city centre, the beach, restaurants, and bars, with fantastic sightseeing. Standard parking prices.

Service

65/100
166 reviews

Reception and housekeeping are okay, but not rated as professional. Friendly service, especially in the restaurant. Booking process should be better organized. Hotel security is ok.

Breakfast

63/100
96 reviews

Affordable, fairly tasty breakfasts.

Cleanliness

59/100
139 reviews

Rooms and bathrooms inadequately cleaned.

Room

58/100
199 reviews

Beds and rooms are average, overall, although A/C and minibars are poor. Poorly maintained and cleaned but large rooms, and complaints about grungy bathrooms. Shower can be a problem.

Food

41/100
32 reviews

Food and menu are not highly reviewed. Unappetizing pork dishes and side dishes. Desserts & fruits are ok.

Amenities

36/100
64 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Wellness Area

21/100
9 reviews

Poorly reviewed fitness area.

Pool

12/100
33 reviews

Pool should be renewed.

Rated 71/100 based on reviews from families.

Good location.

Location

71/100
52 reviews

Excellent location close to the beach. Parking is rare. Standard parking prices.

Service

67/100
74 reviews

Friendly service and acceptable reception.

Breakfast

64/100
44 reviews

Breakfast is average.

Room

58/100
99 reviews

Well-sized, typical rooms with mediocre beds. Poorly-maintained, with complaints about A/C and cleanliness in rooms and bathrooms. Shower can be a problem.

Cleanliness

57/100
68 reviews

Rooms and bathrooms inadequately cleaned.

Food

36/100
11 reviews

Poorly rated food, particularly desserts.

Amenities

35/100
29 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Wellness Area

17/100
5 reviews

Wellness & sports facilities could be improved.

Pool

11/100
21 reviews

Pool should be renewed.

Review Semantics by TrustYou

Property Description

Located in Santa Cruz (Westside Santa Cruz), Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel is steps from Ocean Street and a 4-minute drive from Henry Cowell Redwoods State Park. This hotel is 2.2 mi (3.6 km) from Santa Cruz Beach Boardwalk and 2.3 mi (3.8 km) from Monterey Bay.

A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Ocean Street - 0.1 km / 0.1 mi
Pacific Avenue - 1.1 km / 0.7 mi
Town Clock - 1.1 km / 0.7 mi
Santa Cruz Mission State Historic Park - 1.2 km / 0.7 mi
Santa Cruz Museum of Art and History - 1.3 km / 0.8 mi
Mission Santa Cruz - 1.4 km / 0.9 mi
Museum of Art & History - 1.4 km / 0.9 mi
Pacific Garden Mall - 1.7 km / 1.1 mi
Cocoanut Grove - 2.5 km / 1.6 mi
Santa Cruz Beach Boardwalk - 2.5 km / 1.6 mi
Main Beach - 2.6 km / 1.6 mi
Santa Cruz Main Beach - 2.6 km / 1.6 mi
Monterey Bay National Marine Sanctuary Exploration Center - 2.6 km / 1.6 mi
Twin Lakes State Beach - 2.7 km / 1.6 mi
Seabright Beach - 2.7 km / 1.6 mi

The nearest airports are:
Norman Y. Mineta San Jose Intl. Airport (SJC) - 52.2 km / 32.5 mi
Watsonville, CA (WVI-Watsonville Municipal) - 24.5 km / 15.2 mi
Monterey Peninsula Airport (MRY) - 65.8 km / 40.9 mi

The preferred airport for Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel is Norman Y. Mineta San Jose Intl. Airport (SJC).

Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Take advantage of recreation opportunities such as a sauna, or other amenities including complimentary wireless Internet access and a vending machine.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Covered parking
  • Wheelchair accessible (may have limitations)
  • Free full breakfast
  • Vending machine
  • Wheelchair-accessible van parking
  • Swimming pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Well-lit path to entrance
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Total number of rooms - 100
  • Number of floors - 3
  • Professional property host/manager
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • LGBTQ friendly
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Roll-in shower
  • Accessible bathroom
  • Wheelchair-accessible lounge
  • Luggage storage
  • Free breakfast
  • Express check-out
  • Multilingual staff
  • 24-hour front desk
  • Water dispenser
  • Electric car charging station
  • Daily
  • Wheelchair-accessible meeting spaces/business center
  • Safe-deposit box at front desk
  • Smoke-free property
  • Laundry facilities
  • Sauna
  • Elevator
  • Self parking (surcharge)

Airport & Shuttle Information

San Jose International Airport

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Complimentary Full Hot Breakfast Buffet (sausage, bacon, eggs, cinnamon rolls, cereal, banana, oatmeal, coffee/tea, juices, pancakes, milk, muffin, bread)

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Covered self parking fee: USD 10 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property affirms that it adheres to the cleaning and disinfection practices of: COVID-19 Guidelines (WHO); Ecolab (3rd party expert - Global); CovidClean (Safehotels - global expert); COVID-19 Guidelines (CDC).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows sanitization practices of Ecolab (3rd party expert - Global)

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Holiday Inn Express

  • Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
  • Have their own 100% Arabica Smart Roast Coffee
  • Free high-speed internet service in every room
  • eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
  • Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
  • Unlimited free local and toll-free calls

The Holiday Inn Express highlights above are subject to change without notice.

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