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Hilton Garden Inn Bristol

121 Village Circle, Bristol, VA 24201 US
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Sugar Hollow Park
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Poor
2.0/5

Based on 258 guest reviews

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  • Free RV, bus, truck parking
  • Free parking nearby
  • Swimming pool
  • Free wired internet
  • Free WiFi
  • Number of indoor pools - 1
  • Breakfast available (surcharge)
  • Fitness facilities
  • Pool hoist on site
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05/26/2022 - 05/27/2022
Searching all hotel inventory networks
3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Hilton Garden Inn Bristol

Below are the verified reviews from guests that we have booked recently:
"Why was the door open?."
Overall Score4.0/ 5
My overall experience was satisfactory but when I first got to my room, the door was ajar. When I walked in, the trash can was holding the bathroom door open and when I looked in the bathroom, there were no bath towels. When I tried to call the desk, there was no dial tone on the room phone, so I had to walk back down to the front desk. As I walked the hallway, I noticed several rooms with "seals" on the door indicating they were clean and ready to go. My room did not have this. I received towels immediately at the front desk and did not have any further issues. In retrospect, I suspect the room was being cleaned and the housekeeper was distracted by something (or someone) and did not finish the room by placing fresh bath towels and locking up. I have been traveling cross country for a week and this room was far and away the most expensive. I usually stay at Marriott brand hotels, which have better service at lower prices. I stayed here at the suggestion of my niece but I will probably go back to Marriott next time.
(Individual traveler, booked 1 room), from US flag
20-Sep-2021 Verified Review, stayed from Sun Sep 19 to Mon Sep 20 2021 at a $174.99 average nightly rate.
"Trapped in elevator."
Overall Score1.0/ 5
After breakfast on our way back to our room (#503) the elevator stopped then fell about three feet. We used the emergency call button to no avail. No direct communication from anyone to us. After about 15 minutes I called Bristol 911, another 20 minutes before the Bristol VA fire dept. opened the doors. No one from the Hilton Garden Hotel said "we are sorry", Nothing from then, no one at the front desk, we dropped the keys off and left. Very disappointed in our stay.
(Individual traveler, booked 1 room), from US flag
23-May-2021 Verified Review, stayed from Thu May 20 to Sat May 22 2021 at a $147.99 average nightly rate.
"Beautiful Hotel!"
Overall Score5.0/ 5
Great staff and comfy rooms!
(Individual traveler, booked 1 room), from US flag
25-Mar-2019 Verified Review, stayed from Fri Mar 22 to Sat Mar 23 2019 at a $107.26 average nightly rate.

Summary of Verified Reviews

92
Excellent

Summary of 559 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 92/100 based on reviews from all travelers.

"Excellent family hotel. Located near shopping areas with easy access to parking. Awesome vibe."

Vibe

96/100
22 reviews

"Awesome vibe. Modern Hotel. Pleasant entrance area. Awesome for families." Good highway hotel.

Amenities

96/100
33 reviews

"Great hotel buildings and entrance area."

Bar

90/100
5 reviews

"Bar is awesome."

Service

87/100
134 reviews

"Efficient, friendly service with a nice reception."

Food

86/100
28 reviews

"Menu is excellent with tasty food."

Location

86/100
52 reviews

"Great location. So-so car access and parking."

Cleanliness

68/100
109 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

68/100
130 reviews

"Average sized rooms which are decently clean, but with cleanliness problems in the bathrooms." Excellent beds and great views. Deficient A/C in poorly-maintained rooms. Shower can be a problem.

Breakfast

65/100
33 reviews

"Affordable, fairly tasty breakfasts."

Value

49/100
24 reviews

"Value for money could be better. Fair breakfast prices."

Rated 87/100 based on reviews from families.

"Delicious food. Comfortable beds."

Service

86/100
23 reviews

"Friendly service."

Location

83/100
11 reviews

"Great location."

Cleanliness

71/100
17 reviews

"Relatively clean rooms."

Comfort

65/100
15 reviews

"Comfortable enough, with reasonable noise levels and superb beds."

Room

64/100
17 reviews

"Awesome beds, and reasonably clean rooms."

Rated 90/100 based on reviews from couples.

"Great location. Fantastic service."

Service

89/100
6 reviews

"Fantastic service."

Cleanliness

68/100
5 reviews

"Quite clean."

Room

60/100
8 reviews

"Room is all right."

Rated 83/100 based on reviews from all travelers.

"Excellent family hotel. Located near shopping areas with easy access to parking. Awesome vibe."

Vibe

96/100
22 reviews

"Awesome vibe. Modern Hotel. Pleasant entrance area."

Amenities

96/100
33 reviews

"Great hotel buildings and entrance area."

Bar

90/100
5 reviews

"Bar is awesome."

Service

87/100
133 reviews

"Efficient, friendly service with a nice reception."

Location

87/100
51 reviews

"Great location. So-so car access and parking."

Food

86/100
28 reviews

"Menu is excellent with tasty food."

Cleanliness

68/100
109 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

68/100
130 reviews

"Average sized rooms which are decently clean, but with cleanliness problems in the bathrooms." Excellent beds and great views. Deficient A/C in poorly-maintained rooms. Shower can be a problem.

Breakfast

65/100
33 reviews

"Affordable, fairly tasty breakfasts."

Value

49/100
24 reviews

"Value for money could be better. Fair breakfast prices."

Rated 85/100 based on reviews from families.

"Delicious food. Friendly service."

Service

86/100
23 reviews

"Friendly service."

Location

83/100
11 reviews

"Great location."

Cleanliness

71/100
17 reviews

"Relatively clean rooms."

Comfort

65/100
15 reviews

"Comfortable enough, with reasonable noise levels and superb beds."

Room

64/100
17 reviews

"Awesome beds, and reasonably clean rooms."

Rated 90/100 based on reviews from couples.

"Great location. Fantastic service."

Service

89/100
6 reviews

"Fantastic service."

Cleanliness

68/100
5 reviews

"Quite clean."

Room

60/100
8 reviews

"Room is all right."

Review Semantics by TrustYou

Property Description

Located in Bristol, Hilton Garden Inn Bristol is in a shopping district, within a 15-minute drive of Birthplace of Country Music Museum and The Pinnacle. This hotel is 9.7 mi (15.7 km) from Steele Creek Park and 9.8 mi (15.7 km) from Bristol Regional Medical Center.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Breakfast is available on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.

Make yourself at home in one of the 104 guestrooms featuring refrigerators and LCD televisions. Wired and wireless Internet access is complimentary, while MP3 docking stations and cable programming provide entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include phones, as well as safes and separate sitting areas.

Distances are displayed to the nearest 0.1 mile and kilometer.

Sugar Hollow Park - 3.1 km / 1.9 mi
Clear Creek Golf Club - 5.8 km / 3.6 mi
Birthplace of Country Music Museum - 9 km / 5.6 mi
Paramount Center for the Arts - 9.1 km / 5.7 mi
Bristol Municipal Stadium - 12.4 km / 7.7 mi
Viking Hall Civic Center - 12.6 km / 7.8 mi
Bristol Mall - 13.9 km / 8.6 mi
Southwest Virginia Cultural Center & Marketplace - 14.8 km / 9.2 mi
The Pinnacle - 15.4 km / 9.6 mi
Steele Creek Park - 15.7 km / 9.7 mi
Bristol Regional Medical Center - 15.7 km / 9.8 mi
The Arts Depot - 17.2 km / 10.7 mi
William King Museum - 17.3 km / 10.8 mi
Bristol Caverns - 17.8 km / 11.1 mi
Barter Theatre - 18 km / 11.2 mi

The nearest airports are:
Tri-Cities, TN (TRI-Tri-Cities Regional) - 37.4 km / 23.2 mi
Abingdon, VA (VJI-Virginia Highlands) - 11.2 km / 6.9 mi

Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Free self parking is available onsite.

Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access and a vending machine.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Dry cleaning/laundry service
  • Distance from property (meters) - 3
  • Free RV, bus, truck parking
  • Proposal/romance packages available
  • Free parking nearby
  • Outdoor furniture
  • Swimming pool
  • Free wired internet
  • Free WiFi
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Braille or raised signage
  • Number of indoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Accessible bathroom
  • Wheelchair-accessible lounge
  • Distance from property (ft) - 10
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Year Built - 2015
  • Total number of rooms - 104
  • Number of floors - 5
  • Professional property host/manager
  • LGBTQ friendly
  • No cribs (infant beds) available
  • Fitness facilities
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Vending machine
  • Wheelchair-accessible concierge desk
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Pool hoist on site
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Internet access in public areas - high speed
  • Stair-free path to entrance
  • Free newspapers in lobby
  • 24-hour fitness facilities
  • Business center
  • 24-hour front desk
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Snack bar/deli
  • Free self parking
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel
  • 24-hour business center

Airport & Shuttle Information

Tri-Cities Regional Airport

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

$10.95/personFull American Breakfast

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: USD 10.95 for adults and USD 5.95 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Pool access available from 10:00 AM to 10 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast and dinner, and also through room service.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Hilton Garden Inn

  • Spacious meeting rooms with onsite catering services and audiovisual equipment available
  • 24 Hour Business Center and Free Wi-Fi
  • Plus Hypoallergenic Pillows
  • Convenient Pavilion Mart open 24/7 offering late night snack, beverages, and more
  • Onsite Dining with Lunch and Dinner offered in most locations
  • Full Cooked-to-Order Breakfast

The Hilton Garden Inn highlights above are subject to change without notice.

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Testimonials:

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"We’ve got rooms!!! Love, Love, Love your service; made it so much easier for me. I will certainly be adding your website to my “favorites”!" Tammy P. - Nashville, TN

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