"Cockroach Infestation"
Overall Score1.0/ 5
When calling to confirm my reservation a day prior to check in, my reservation couldn’t be found, then I was told my room wasn’t at this location it was at their sister location two miles up the street, Hotel One which was no where in my reservation confirmation information. After confirming we had a room, they did accommodate an early check in for us. Went to check in, no record of my reservation again, found a room for us, walked up a flight of crumbling stairs walked into room to find TV lights and air conditioning on (I should’ve known then but sadly I didn’t I assumed I was being given a clean room. ) after warped tour ended and we returned to the room and turned the lights on there were cockroaches crawling out of the microwave onto our duffel bag, up the walls and upon searching a nest of German cockroaches harbored in the clothing armoire of the room. We immediately began to evacuate and grab our belongings, leaving behind nothing except NEW belongings that we found AFTER our day had ended while finding the roaches and one of two beds unturned from the bedbug search we had done upon our check in. The manager of the hotel has been texting me and I received one tempor ed phone call over the last 48 hours and has ultimately decided to charge me anyway because they were unable to rent the room to someone else less fortunate because we “obviously personally used the room” I am also going to call the local police to file a report since he mentioned knowing and questioning where I live over the phone call we had and has used threatening language in a handful of his texts even after I said I felt as though he was being threatening, it’s been a very sad and exhausting experience being a victim in this.
Amber M. (Individual traveler, booked 1 room), from
01-Jul-2019 Verified Review, stayed from Sat Jun 29 to Sun Jun 30 2019 at a $213.75 average nightly rate.