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TRU by Hilton Chicopee Springfield

440 Memorial Dr, Chicopee, MA 01020 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Chicopee Falls Dam
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Very Good
4.0/5

Based on 204 guest reviews

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  • Swimming pool
  • Pool hoist on site
  • Free WiFi
  • Wheelchair-accessible pool
  • Number of indoor pools - 1
  • Stair-free path to entrance
  • Free newspapers in lobby
  • 24-hour fitness facilities
  • Free breakfast
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01/23/2022 - 01/24/2022
Searching all hotel inventory networks
11 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of TRU by Hilton Chicopee Springfield

Below are the verified reviews from guests that we have booked recently:
"Not good maid service for people staying more than one night."
Overall Score3.0/ 5
Very clean but no dressers. No tissues and asked for shampoo, never received. Low toilet paper and very rough. Great breakfast and coffee. No pool open etc.
(Individual traveler, booked 1 room), from US flag
26-Apr-2021 Verified Review, stayed from Thu Apr 22 to Sun Apr 25 2021 at a $111.99 average nightly rate.
"Clean Hotel"
Overall Score5.0/ 5
Staff super Friendly. Very clean and fresh.
(Individual traveler, booked 1 room), from US flag
16-Feb-2020 Verified Review, stayed from Fri Feb 14 to Mon Feb 17 2020 at a $123.84 average nightly rate.
"Great Hotel"
Overall Score4.0/ 5
The hotel was very clean and provided all necessary resources. The complementary breakfast every morning was outstanding and all staff were kind and helpful. The design of the hotel is very modern and esthetically pleasing. I would highly recommend staying at this hotel if you are looking for a hotel in the Western Mass area!
(Individual traveler, booked 1 room), from US flag
06-Jan-2020 Verified Review, stayed from Fri Jan 03 to Tue Jan 07 2020 at a $100.63 average nightly rate.
"Tru Hilton Chicopee."
Overall Score5.0/ 5
The lobby was fantastic The whole set up reminded me of European Motels that I have stayed at. I enjoyed my stay.
(Individual traveler, booked 1 room), from US flag
12-Sep-2019 Verified Review, stayed from Mon Sep 09 to Tue Sep 10 2019 at a $138.79 average nightly rate.

Summary of Verified Reviews

86
Excellent

Summary of 535 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 86/100 based on reviews from all travelers.

"Very good hotel. Close to restaurants, bars and shopping areas. Awesome vibe."

Vibe

86/100
42 reviews

"Awesome vibe. Modern Hotel. Pleasant entrance area. Friendly atmosphere." Hotel is relatively stylish.

Wellness Area

82/100
7 reviews

"Awesome wellness and fitness areas."

Location

82/100
38 reviews

"Great location with good access by car." Shopping, restaurants and bars in the area are great.

Cleanliness

77/100
89 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Service

75/100
102 reviews

"Great service, especially at reception. Housekeeping can be a problem."

Breakfast

74/100
49 reviews

"Tasty breakfast."

Amenities

70/100
43 reviews

"Average buildings with a nice entrance area."

Room

63/100
147 reviews

"Beds are alright, and rooms are moderately spacious, modern and tidy." Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C. Minibars and TVs are okay. Shower can be a problem.

Value

60/100
25 reviews

"Fairly good value for money."

Rated 84/100 based on reviews from families.

"Modern Hotel. Great location."

Location

85/100
7 reviews

"Great location."

Vibe

80/100
8 reviews

"Awesome vibe. Modern Hotel."

Cleanliness

79/100
14 reviews

"Clean rooms."

Breakfast

73/100
10 reviews

"Tasty breakfast."

Amenities

72/100
6 reviews

"Good amenities and hotel building is acceptable."

Service

72/100
18 reviews

"Friendly service."

Room

59/100
23 reviews

"Rooms, bathrooms and beds are decent." Tidy rooms, but in need of better maintenance.

Value

59/100
5 reviews

"Fairly good value for money."

Comfort

50/100
8 reviews

"Okay beds but not comfortable overall."

Rated 79/100 based on reviews from couples.

"Clean hotel facilities. Tasty breakfast."

Vibe

84/100
6 reviews

"Awesome vibe."

Location

81/100
5 reviews

"Great location."

Cleanliness

78/100
9 reviews

"Clean rooms."

Breakfast

77/100
8 reviews

"Tasty breakfast."

Service

76/100
9 reviews

"Fantastic service."

Amenities

74/100
5 reviews

"Great amenities."

Room

56/100
15 reviews

"Clean, reasonable rooms."

Comfort

47/100
7 reviews

"More comfort would be nice."

Rated 89/100 based on reviews from business travelers.

"Great reception. Great amenities."

Vibe

82/100
5 reviews

"Awesome vibe."

Service

79/100
7 reviews

"Friendly service."

Amenities

72/100
6 reviews

"Good amenities and hotel building is acceptable."

Room

53/100
7 reviews

"Room is all right."

Rated 74/100 based on reviews from solo travelers.

"Clean."

Room

53/100
5 reviews

"Room is all right."

Rated 78/100 based on reviews from all travelers.

"Very good hotel. Close to restaurants, bars and shopping areas. Awesome vibe."

Wellness Area

86/100
6 reviews

"Awesome wellness and fitness areas."

Vibe

85/100
39 reviews

"Awesome vibe. Pleasant entrance area. Modern Hotel. Friendly atmosphere." Hotel is relatively stylish.

Location

83/100
34 reviews

"Great location with good access by car." Shopping, restaurants and bars in the area are great.

Cleanliness

77/100
86 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Service

76/100
98 reviews

"Great service, especially at reception." Service is somewhat professional, but housekeeping is subpar.

Breakfast

73/100
46 reviews

"Tasty breakfast."

Amenities

72/100
41 reviews

"Average buildings with a nice entrance area."

Room

63/100
142 reviews

"Beds are alright, and rooms are moderately spacious, modern and tidy." Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C. Minibars and TVs are okay. Shower can be a problem.

Value

60/100
23 reviews

"Fairly good value for money."

Rated 80/100 based on reviews from families.

"Modern Hotel. Great location."

Location

85/100
6 reviews

"Great location."

Vibe

80/100
7 reviews

"Awesome vibe. Modern Hotel."

Cleanliness

79/100
14 reviews

"Clean rooms."

Service

72/100
18 reviews

"Friendly service."

Breakfast

72/100
9 reviews

"Tasty breakfast."

Amenities

72/100
6 reviews

"Good amenities and hotel building is acceptable."

Value

59/100
5 reviews

"Fairly good value for money."

Room

59/100
21 reviews

"Rooms, bathrooms and beds are decent." Tidy rooms, but in need of better maintenance.

Comfort

49/100
7 reviews

"Okay beds but not comfortable overall."

Rated 78/100 based on reviews from couples.

"Clean hotel facilities. Tasty breakfast."

Vibe

84/100
6 reviews

"Awesome vibe."

Location

81/100
5 reviews

"Great location."

Cleanliness

78/100
9 reviews

"Clean rooms."

Breakfast

77/100
8 reviews

"Tasty breakfast."

Service

76/100
9 reviews

"Fantastic service."

Amenities

74/100
5 reviews

"Great amenities."

Room

56/100
15 reviews

"Clean, reasonable rooms."

Comfort

47/100
7 reviews

"More comfort would be nice."

Rated 86/100 based on reviews from business travelers.

"Great reception. Great amenities."

Vibe

82/100
5 reviews

"Awesome vibe."

Service

79/100
7 reviews

"Friendly service."

Amenities

72/100
6 reviews

"Good amenities and hotel building is acceptable."

Room

53/100
7 reviews

"Room is all right."

Review Semantics by TrustYou

Property Description

With a stay at Tru by Hilton Chicopee Springfield in Chicopee, you'll be within a 10-minute drive of Holyoke Mall and MGM Springfield. This hotel is 11.1 mi (17.8 km) from Six Flags New England and 5.5 mi (8.8 km) from MassMutual Center.

Grab a bite from the snack bar/deli serving guests of Tru by Hilton Chicopee Springfield. Wrap up your day with a drink at the bar/lounge. For your convenience, a complimentary breakfast is served daily from 6 AM to 10 AM.

Stay in one of 108 guestrooms featuring LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Conveniences include irons/ironing boards and blackout drapes/curtains, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Chicopee Falls Dam - 1.2 km / 0.8 mi
Chicopee Memorial State Park - 3.5 km / 2.2 mi
Indian Motorcycle Museum - 5.5 km / 3.4 mi
Mercy Hospital - 6.7 km / 4.2 mi
Holyoke Heritage State Park - 6.8 km / 4.2 mi
Lake Lorraine State Park - 7.1 km / 4.4 mi
Baystate Medical Center - 7.1 km / 4.4 mi
Canal Gallery - 7.3 km / 4.6 mi
Wistariahurst Museum - 7.4 km / 4.6 mi
Vibra Hospital - 7.5 km / 4.7 mi
Fresenius Medical Care at Kindred Hospital Park View - 7.5 km / 4.7 mi
Volleyball Hall of Fame - 7.5 km / 4.7 mi
Blunt Park - 7.6 km / 4.7 mi
Springfield Armory - 7.7 km / 4.8 mi
Holyoke Medical Center - 7.7 km / 4.8 mi

The nearest airports are:
Bradley Intl. Airport (BDL) - 36.7 km / 22.8 mi
Westfield, MA (BAF-Barnes Municipal) - 20.8 km / 12.9 mi

The preferred airport for Tru by Hilton Chicopee Springfield is Bradley Intl. Airport (BDL).

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access and a picnic area.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Carport
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Swimming pool
  • Wheelchair-accessible registration desk
  • Pool hoist on site
  • Free WiFi
  • Wheelchair-accessible pool
  • Number of bars/lounges - 1
  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Well-lit path to entrance
  • Assistive listening devices available
  • Number of indoor pools - 1
  • Picnic area
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Roll-in shower
  • Year Built - 2018
  • Total number of rooms - 108
  • Number of floors - 1
  • Professional property host/manager
  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • Accessible bathroom
  • 24-hour fitness facilities
  • Off-street parking
  • Children's toys
  • Wheelchair-accessible lounge
  • Luggage storage
  • Free breakfast
  • Visual alarms in hallways
  • Business center
  • Handrails in stairways
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Terrace
  • 24-hour business center

Airport & Shuttle Information

Bradley International Airport (BDL), 25 miles, shuttle not available, one-way taxi ~$50

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Free "Top It" breakfast: Join us for free, hot breakfast daily. Create a healthy or indulgent masterpiece with a mix of over 35 toppings.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Parking Info

Complimentary on-site parking is available to all our guests. Outdoor lot. Space for buses.

Internet / WiFI

Free WiFi in your room and around the hotel.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Property confirms they are implementing enhanced cleaning measures

About TRU by Hilton

  • Catered to younger, millennial travelers looking for unique design and affordability with the first hotel opening in late July 2017 and 102 properties signed on for development throughout the U.S.
  • Tru by Hilton offers a true, customized experience for guests with a large 2,800 square-foot multifunctional lobby, perfect for lounging, eating, mingling or working. Complimentary high-speed internet access, wireless printing, and board games are also available to enjoy throughout every lounge space.
  • To stay energized throughout the day, the Eat. & Sip. Market has local, gourmet snacks and drinks (including beer and wine) and complimentary Italian brewed coffee, organic Stash tea and hot chocolate in the lobby 24/7.
  • Modern designed guest rooms feature large oversized windows delivering plenty of natural light with additional amenities including free Wi-Fi, multiple charging outlets, and 150 DirecTV channels.
  • Also available on property is a fitness center delivering free weights, cardio equipment, as well as workout routines straight from their fitness center tablet. In the morning time, guests can build their own free breakfast with up to 30 sweet and savory toppings to choose from.
  • Earn and redeem Hilton Honors points for free hotel nights, travel and transportation, shopping, dining and other exclusive benefits. All Hilton Honors members have access to complimentary Wi-Fi, water and snacks, digital check-ins and late check-outs at no extra cost.

The TRU by Hilton highlights above are subject to change without notice.

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